Merchant's Tire & Auto Centers

★★☆☆☆
  • 2047 Silas Creek Pkwy

    Winston Salem, NC 27103

    Map & Directions
  • 336-721-1162

Automotive

Automotive
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On September 3rd, 2010 I went to get a diagnostic on my car because my check engine light was on. I paid $90.00 for the diagnostic, $200.00 was to be paid for the deductible, and they wanted $234.00 for shop fees. I decided against allowing this company to repair my car. Some weeks later I took my car to another shop who did a diagnostic for free. The information Merchant's Tire gave was wrong. It was not my oxgen sensor the catalytic converter was bad. When I left the shop on September 3rd, my engine check light was off. I did some thinking and found the guy at the shop did something to make it stay off. Before I arrived home the light came right back on. My catayltic converter is repaired and at no charge to me per Federal Emission guidelines. Ask other consumers where they went to get there car repaired. I took my car to the Dodge dealer in Kernersville.

1
★☆☆☆☆

On September 3rd, 2010 I went to get a diagnostic on my car because my check engine light was on. I paid $90.00 for the diagnostic, $200.00 was to be paid for the deductible, and they wanted $234.00 for shop fees. I decided against allowing this company to repair my car. Some weeks later I took my car to another shop who did a diagnostic for free. The information Merchant's Tire gave was wrong. It was not my oxgen sensor the catalytic converter was bad. When I left the shop on September 3rd, my engine check light was off. I did some thinking and found the guy at the shop did something to make it stay off. Before I arrived home the light came right back on. My catayltic converter is repaired and at no charge to me per Federal Emission guidelines. Ask other consumers where they went to get there car repaired. I took my car to the Dodge dealer in Kernersville.

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My first experience was a good one but the second time I went, they charged me quite a bit more than what they had first told me it would be. I have not been back since and would suggest it best to get things in writing first if they do not offer.

3
★★★☆☆

My first experience was a good one but the second time I went, they charged me quite a bit more than what they had first told me it would be. I have not been back since and would suggest it best to get things in writing first if they do not offer.

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I was a satisfied customer of Merchants for many years. However, my last two consecutive visits have resulted in a misdiagnosis (that costs me over $500) and an unreasonable charge on a small repair. In the future I will shop elsewhere. Their prices are no longer competitive. They are about the same as at the dealership (and they can fix a problem correctly the first time).

1
★☆☆☆☆

I was a satisfied customer of Merchants for many years. However, my last two consecutive visits have resulted in a misdiagnosis (that costs me over $500) and an unreasonable charge on a small repair. In the future I will shop elsewhere. Their prices are no longer competitive. They are about the same as at the dealership (and they can fix a problem correctly the first time).

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Merchant's is a good place to go if you need new tires for your car. They have a very wide selcetion of many brands, types, and price ranges. The staff is very knowledgeable about different types of tires and what might be best for your situation. Their prices are fairly reasonable and they often seem tohave specials available like buy one get one free or similar. It is very neat and clean for an auto shop.

4
★★★★☆

Merchant's is a good place to go if you need new tires for your car. They have a very wide selcetion of many brands, types, and price ranges. The staff is very knowledgeable about different types of tires and what might be best for your situation. Their prices are fairly reasonable and they often seem tohave specials available like buy one get one free or similar. It is very neat and clean for an auto shop.

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