NTB-National Tire & Battery

★★☆☆☆
  • 1207 Kildaire Farm Road

    Cary, NC 27511

    Map & Directions
  • 919-380-8056

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M 7am-6pm, Tu-Sa 7am-7pm, Su 9am-4pm
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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HORRIBLE experience! I took my car there for a simple battery replacement. They called to say the technician was unsure of how to raise the car and the key-fob may reset, so I asked the receptionist to please ask the technician to go ahead at my risk. I googled the raising points in less than two minutes myself. Then they didn't call me for FOUR hours. When I finally called the car had been sitting there, nothing had happened and now I was told to wait for another technician who would come in TWO DAYS LATER, but even him doing the work they couldn't guarantee. When I asked to get my car back and if they could help me jumpstart it again, I was told to bring my own jumper cables and my own car to jump with - they gave me NO HELP at all. WHAT A JOKE - but the customer service and updates wasted my entire day. Disgusting!

1
★☆☆☆☆

HORRIBLE experience! I took my car there for a simple battery replacement. They called to say the technician was unsure of how to raise the car and the key-fob may reset, so I asked the receptionist to please ask the technician to go ahead at my risk. I googled the raising points in less than two minutes myself. Then they didn't call me for FOUR hours. When I finally called the car had been sitting there, nothing had happened and now I was told to wait for another technician who would come in TWO DAYS LATER, but even him doing the work they couldn't guarantee. When I asked to get my car back and if they could help me jumpstart it again, I was told to bring my own jumper cables and my own car to jump with - they gave me NO HELP at all. WHAT A JOKE - but the customer service and updates wasted my entire day. Disgusting!

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Seems that most of these reviews are old and do not give the seemingly new crew their congrats on doing a good job. I had shocks, tires and some front end work done perfectly! Thank you to the team at Kildaire for making my car new

3
★★★★★

Seems that most of these reviews are old and do not give the seemingly new crew their congrats on doing a good job. I had shocks, tires and some front end work done perfectly! Thank you to the team at Kildaire for making my car new

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This company, Merchant Tire stinks. They Lie and are incompetent. I went to buy tires with my Lexus 350 in good faith. I paid in full, drove off and noticed the tires made noise and the tire warning light was on. I also noticed a vibration on the road. I drove back to Merchant Tire and I was told I needed an alignment. I asked about the light and noise and was told the alignment would take care of it. With my antennas up I took the car back to Johnson Lexus service. Upon inspection I was told the alignment was fine and the problem was with the tire was tightened down so tightly the brake rotors were bent. As far as the noise was concerned, Tire Merchant broke the censer and it was floating around I the tire . The cost would be approximately 450.00. Armed with the list of repairs caused by Merchants inferior work I wanted to give Merchant tire the ability to make good. Confronted with an accurate assessment of the damage I was sent to the location on Walnut where they replaced the censer and cut the rotors. When I got the car back the tire light was still on. After five trips and a lot of aggravation the told me they did not have the capacity to turn off the light. I was told by the management to go to Lexus have them reset the light and send them the bill. I then had to go back to Lexus, paid 130.00 dollars to reset the light gave the bill to Shawn at Merchant tire thee and half months ago and after dozen trips and the same amount of phone calls I still do not have my money. I have never been so jerked around in my life. I??m done with them. Anyone thinking about using tire Merchant tire should have their head examined.

1
★☆☆☆☆

This company, Merchant Tire stinks. They Lie and are incompetent. I went to buy tires with my Lexus 350 in good faith. I paid in full, drove off and noticed the tires made noise and the tire warning light was on. I also noticed a vibration on the road. I drove back to Merchant Tire and I was told I needed an alignment. I asked about the light and noise and was told the alignment would take care of it. With my antennas up I took the car back to Johnson Lexus service. Upon inspection I was told the alignment was fine and the problem was with the tire was tightened down so tightly the brake rotors were bent. As far as the noise was concerned, Tire Merchant broke the censer and it was floating around I the tire . The cost would be approximately 450.00. Armed with the list of repairs caused by Merchants inferior work I wanted to give Merchant tire the ability to make good. Confronted with an accurate assessment of the damage I was sent to the location on Walnut where they replaced the censer and cut the rotors. When I got the car back the tire light was still on. After five trips and a lot of aggravation the told me they did not have the capacity to turn off the light. I was told by the management to go to Lexus have them reset the light and send them the bill. I then had to go back to Lexus, paid 130.00 dollars to reset the light gave the bill to Shawn at Merchant tire thee and half months ago and after dozen trips and the same amount of phone calls I still do not have my money. I have never been so jerked around in my life. I??m done with them. Anyone thinking about using tire Merchant tire should have their head examined.

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Awful. I went for an oil change to the Kildare Farm Rd location in Cary. I went at 8 am sharp to minimize my wait. I opted for the promo oil change which is basically a license for them to drum up something wrong with you car so they can charge you more. Ever heard of the 20 min oil change. This was an hour. They obviously weren't happy about having to work Sunday. At 30 minutes I asked why they were pulling my brake drums and told them I know what's wrong with my truck and I'm hear for an oil change only. It was so bad that it appeared that they were moving intentionally slower just to piss me off. THE last time I'll spend a dime here. Hope the coroporate office is reading this blog. You suck. How long do you think you have until Discount Tire gives oil changes and you have to close your doors? For now Jiffy Lub here I come. Do yourself a favor. Don't go to this place for anything.

1
★☆☆☆☆

Awful. I went for an oil change to the Kildare Farm Rd location in Cary. I went at 8 am sharp to minimize my wait. I opted for the promo oil change which is basically a license for them to drum up something wrong with you car so they can charge you more. Ever heard of the 20 min oil change. This was an hour. They obviously weren't happy about having to work Sunday. At 30 minutes I asked why they were pulling my brake drums and told them I know what's wrong with my truck and I'm hear for an oil change only. It was so bad that it appeared that they were moving intentionally slower just to piss me off. THE last time I'll spend a dime here. Hope the coroporate office is reading this blog. You suck. How long do you think you have until Discount Tire gives oil changes and you have to close your doors? For now Jiffy Lub here I come. Do yourself a favor. Don't go to this place for anything.

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I am a former manager of merchants tire also known as ntb and tirekingdom. Here it is in a nut shell. buy on get one promo's are a scame!! tires are marked up the day before, and with all the add on's you do not come out saving anything!! Merchants has a standard parts mark up of about 300 percent. Those brake pads you are paying 129.99 for, cost them just 44.00 dollars!! You are also going to get reccommended things merchants want to sell : that you do not need and your dealer does not even require. merchants labor rate is now higher then the dealerships, so save the time and go to the dealer you will at least get what you pay for there!! One of merchants standard slogans to the management is "wheel allignments are pure profit, it fixes everything, every customer needs one" So you will always be told you need that, even if you don't!!! most of the time it is tire pressure,, so just beware consumers, the company is out for your wallet and not your best interest!!

1
★☆☆☆☆

I am a former manager of merchants tire also known as ntb and tirekingdom. Here it is in a nut shell. buy on get one promo's are a scame!! tires are marked up the day before, and with all the add on's you do not come out saving anything!! Merchants has a standard parts mark up of about 300 percent. Those brake pads you are paying 129.99 for, cost them just 44.00 dollars!! You are also going to get reccommended things merchants want to sell : that you do not need and your dealer does not even require. merchants labor rate is now higher then the dealerships, so save the time and go to the dealer you will at least get what you pay for there!! One of merchants standard slogans to the management is "wheel allignments are pure profit, it fixes everything, every customer needs one" So you will always be told you need that, even if you don't!!! most of the time it is tire pressure,, so just beware consumers, the company is out for your wallet and not your best interest!!

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Where to begin... I'm embarassed to say I've "allowed" myself to be deceived. I believe in goodness and second chances, even third, if ownership is admitted. I WILL NOT GO BACK FOR CAR SERVICES at this location. I took my car in because it had trouble starting. They checked the battery, said it was low so I said, great. Let's get a new one. They installed a new battery. ALL WAS GOOD! The next morning the engine light came on and I still had trouble starting my car. Took it back. They said it could be the starter. So, I left my car with them for 9 HOURS. Asked them to change the oil as well. I was leaving town the next day and THE MANAGER ASSURED me, it would be ready. So, I called them at noon to ask if it was ready and they claim they couldn't find anything wrong with it. I asked if they've changed the oil and he told me YES. 30min later, I get there and they are changing my oil! HE BOLD FACE LIED!!!!! he tried to charge me 74.00 when my oil change is 46.99 plus tax (high mileage). He said he had them change the oil twice to be sure, because no one there knew if the service had be completed. I asked him if the put a oil change sticker in the windshiel and he said, "yes". Which tells me he LIED again! Don't trust these guys. Horrible experience!!!!!

1
★☆☆☆☆

Where to begin... I'm embarassed to say I've "allowed" myself to be deceived. I believe in goodness and second chances, even third, if ownership is admitted. I WILL NOT GO BACK FOR CAR SERVICES at this location. I took my car in because it had trouble starting. They checked the battery, said it was low so I said, great. Let's get a new one. They installed a new battery. ALL WAS GOOD! The next morning the engine light came on and I still had trouble starting my car. Took it back. They said it could be the starter. So, I left my car with them for 9 HOURS. Asked them to change the oil as well. I was leaving town the next day and THE MANAGER ASSURED me, it would be ready. So, I called them at noon to ask if it was ready and they claim they couldn't find anything wrong with it. I asked if they've changed the oil and he told me YES. 30min later, I get there and they are changing my oil! HE BOLD FACE LIED!!!!! he tried to charge me 74.00 when my oil change is 46.99 plus tax (high mileage). He said he had them change the oil twice to be sure, because no one there knew if the service had be completed. I asked him if the put a oil change sticker in the windshiel and he said, "yes". Which tells me he LIED again! Don't trust these guys. Horrible experience!!!!!

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They are the worst tire place ever, bar none. I can;t even begain to discribe how bad they lied and took advantage of me. I will not even go there to have the tires I bought rotated. Other wise they will mess something up and refuse to do anything. If I had the money I wouild spend it on a lawyer to go after those pure rip offs They really do suck!!!!!

1
★☆☆☆☆

They are the worst tire place ever, bar none. I can;t even begain to discribe how bad they lied and took advantage of me. I will not even go there to have the tires I bought rotated. Other wise they will mess something up and refuse to do anything. If I had the money I wouild spend it on a lawyer to go after those pure rip offs They really do suck!!!!!

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@ Ashley E, I do inspections in VA, and if NC is the same, not having a passenger side mirror will pass inspection. You need a rearview and driverside mirror, if the passenger side glass is cracked, you can replace the carcked glass or remove the mirror, then at least in VA, it would pass.

3
★★★☆☆

@ Ashley E, I do inspections in VA, and if NC is the same, not having a passenger side mirror will pass inspection. You need a rearview and driverside mirror, if the passenger side glass is cracked, you can replace the carcked glass or remove the mirror, then at least in VA, it would pass.

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Went there to have a bearing replaced. They tried but didn't have the tool nor the competence to do the job. They were not able to remove the old bearing seat, they hamered it and dented it but could not take it out. Those morons didn't know they needed an extractor to take it out. They even cut a piece protecting the break trying to access the bearing. They installed the new bearing on the old dented seat and the new bearing was more noisy than the original one and was damaged after a few miles.

I had the whole thing inspected by more professional mechanics, and they build a report of the damage Merchant's Tire caused to the vehicule.

They caused hundreds of dollars of damages which they gladly payed without question fortunately cause they knew it was a lost cause for them. At the end we were fine because the other mechanic did a great inspections of the damages.

They damaged the new bearing, they could not replaced the part tied to the vehicule, they damaged the break, the cut through the break protector. It ended up being a huge box of damaged parts. It cost them a lot to have it all fixed by someone else.

1
★☆☆☆☆

Went there to have a bearing replaced. They tried but didn't have the tool nor the competence to do the job. They were not able to remove the old bearing seat, they hamered it and dented it but could not take it out. Those morons didn't know they needed an extractor to take it out. They even cut a piece protecting the break trying to access the bearing. They installed the new bearing on the old dented seat and the new bearing was more noisy than the original one and was damaged after a few miles.

I had the whole thing inspected by more professional mechanics, and they build a report of the damage Merchant's Tire caused to the vehicule.

They caused hundreds of dollars of damages which they gladly payed without question fortunately cause they knew it was a lost cause for them. At the end we were fine because the other mechanic did a great inspections of the damages.

They damaged the new bearing, they could not replaced the part tied to the vehicule, they damaged the break, the cut through the break protector. It ended up being a huge box of damaged parts. It cost them a lot to have it all fixed by someone else.

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Merchants is without a doubt the best place to get your vehicle worked on. Great prices and friendly customer service. Have had multiple repairs and services done there and I could not be more happy with their work. Just ask for Tim or Skyler and you will not be disappointed. Keep up the good work guys!!!

5
★★★★★

Merchants is without a doubt the best place to get your vehicle worked on. Great prices and friendly customer service. Have had multiple repairs and services done there and I could not be more happy with their work. Just ask for Tim or Skyler and you will not be disappointed. Keep up the good work guys!!!

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When rotating my tires, they tore off a screw/bolt (one of four) on my Nissan Maxima. The dangers of a torque wrench are well-known, but if care is given and a little focus, these things don't happen often. They offered to repair it for $60 and I politely declined. Although, I've bought a set of tires from them in the past, I must admit, they are priced on the high side and won't work to compete for your business unless you mention "Tire Rack." Honestly, I would recommend Tire Rack any day and send them somewhere else to be put on and balanced.

As far as basic services are concerned, I think they do OK on oil changes and such, but even on the oil changes they have a good, better, best offer, which makes me wonder, h-m-m-m, why is that? Buyer beware on other services and get a quote in writing.

2
★★☆☆☆

When rotating my tires, they tore off a screw/bolt (one of four) on my Nissan Maxima. The dangers of a torque wrench are well-known, but if care is given and a little focus, these things don't happen often. They offered to repair it for $60 and I politely declined. Although, I've bought a set of tires from them in the past, I must admit, they are priced on the high side and won't work to compete for your business unless you mention "Tire Rack." Honestly, I would recommend Tire Rack any day and send them somewhere else to be put on and balanced.

As far as basic services are concerned, I think they do OK on oil changes and such, but even on the oil changes they have a good, better, best offer, which makes me wonder, h-m-m-m, why is that? Buyer beware on other services and get a quote in writing.

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Caught service techs speeding with my car and doing dougnuts in a hotel parking lot. also they said they needed to fix one thing to make everything work but my car broke down the first 45 minutes thus still charging me for what they were supposed to fix the first time and on top of that the real problem shady shady shady

1
★☆☆☆☆

Caught service techs speeding with my car and doing dougnuts in a hotel parking lot. also they said they needed to fix one thing to make everything work but my car broke down the first 45 minutes thus still charging me for what they were supposed to fix the first time and on top of that the real problem shady shady shady

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had my timning belt changed. and these guys really took care of me. i have never had a shop break it down and explain what they were doing to my vehicle.they actually told me about some things that were not needed at that time. most shops will take advantage of you but they made me feel like they were taking care of their own vehicle not just anybodys car thanks guys

5
★★★★★

had my timning belt changed. and these guys really took care of me. i have never had a shop break it down and explain what they were doing to my vehicle.they actually told me about some things that were not needed at that time. most shops will take advantage of you but they made me feel like they were taking care of their own vehicle not just anybodys car thanks guys

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0 out of 1 people found this review helpful.

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A nice customer service agent was followed by incompetent repair job. I returned after flat tire that was reportedly fixed was leaking and low within one hour. Sales manager said nothing he could do. Tire repair staff did not appear professional. I had to go to Firestone to get the job done right. Avoid this MERCHANT at all costs.

1
★☆☆☆☆

A nice customer service agent was followed by incompetent repair job. I returned after flat tire that was reportedly fixed was leaking and low within one hour. Sales manager said nothing he could do. Tire repair staff did not appear professional. I had to go to Firestone to get the job done right. Avoid this MERCHANT at all costs.

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If I could put zero stars I would not have put any. I had two front tires replaced. They scratched my rims. They are $200.00 each at Honda so that is $400.00. They changed my oil. And, spilt oil all over the back of my motor. Now when I drive, my car smells like hot oil. I needed brakes. They turned the rotors (sure they did) and replaced the pads. Now when I apply my brakes my car vibrates and the brake pedal wobbles like the car is going to fall apart. I made an appt for 8:00 AM they said it would take 2-3 hours. I finally got my car back at 5:30. They flushed my fuel system and my MPG of gas got worse. Now it smells like I have a fuel leak. This was a HUGE mistake to go there. I paid over $800.00 for at least $1000.00 of damage to my car. I've found a real mechanic and he is working to fix what they did. I can't afford to replace my rims. I would not trust these clowns to wash my windows. This is a WARNING to you all and I have NEVER posted on a site like this before. I just felt obligated to do so.

0
★☆☆☆☆

If I could put zero stars I would not have put any. I had two front tires replaced. They scratched my rims. They are $200.00 each at Honda so that is $400.00. They changed my oil. And, spilt oil all over the back of my motor. Now when I drive, my car smells like hot oil. I needed brakes. They turned the rotors (sure they did) and replaced the pads. Now when I apply my brakes my car vibrates and the brake pedal wobbles like the car is going to fall apart. I made an appt for 8:00 AM they said it would take 2-3 hours. I finally got my car back at 5:30. They flushed my fuel system and my MPG of gas got worse. Now it smells like I have a fuel leak. This was a HUGE mistake to go there. I paid over $800.00 for at least $1000.00 of damage to my car. I've found a real mechanic and he is working to fix what they did. I can't afford to replace my rims. I would not trust these clowns to wash my windows. This is a WARNING to you all and I have NEVER posted on a site like this before. I just felt obligated to do so.

Pros: Absolutely none

Cons: They do not know how to work on cars

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Tire Purchase Game - beware of Bait and Switch. After Car is on the RACK they notify you that there is a $90.00 installation fee for the tires you just bought from them.

1
★☆☆☆☆

Tire Purchase Game - beware of Bait and Switch. After Car is on the RACK they notify you that there is a $90.00 installation fee for the tires you just bought from them.

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I am a certified safety inspector in Virginia. If your passenger mirror is not there in VA it will pass. If the glass is cracked it wont. You can remove the mirror and it will pass. The driver side mirror as well as the rearview mirror have to be there.

3
★★★☆☆

I am a certified safety inspector in Virginia. If your passenger mirror is not there in VA it will pass. If the glass is cracked it wont. You can remove the mirror and it will pass. The driver side mirror as well as the rearview mirror have to be there.

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They worked on my car in December 2007. Overpriced and shoddy work. Like the title says, I wish I'd read the reviews about them before taking my vehicle there.

1
★☆☆☆☆

They worked on my car in December 2007. Overpriced and shoddy work. Like the title says, I wish I'd read the reviews about them before taking my vehicle there.

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I went to a northeastern North Carolina's Merchant's Tire & Auto Ctr. to replace a balding tire. After the car was up on the rack they told me that steel was showing through all of the other three tires. Not thinking, I told them to replace them. I didn't ask to see the tires. After leaving I remembered that one of the tires was brand new. They ripped me off royally.

1
★☆☆☆☆

I went to a northeastern North Carolina's Merchant's Tire & Auto Ctr. to replace a balding tire. After the car was up on the rack they told me that steel was showing through all of the other three tires. Not thinking, I told them to replace them. I didn't ask to see the tires. After leaving I remembered that one of the tires was brand new. They ripped me off royally.

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their object is to rip you off,they checked my car for $40 to tell me that it was a cracked radiator the person helping me told me not to worry that the district manager was there and as soon as he left he would waive the fee, then he told me that i needed a new radiator and it would cost 230 + tax, i told him i couldnt afford it so i went next door and saw they had the same radiator for$100 cheaper and purchased it went back to merchants and then the goofy looking guy who drives the silver ford with the chrome rims told me he would install it for 100 dollars and that he would waive the fee, as soon as it was time for me to pay i then met the service manager dana another goofball charged me 150 dollars i didnt say anything because i felt sorry for the mechanics that work there they were great they deserved a good compliment!

1
★☆☆☆☆

their object is to rip you off,they checked my car for $40 to tell me that it was a cracked radiator the person helping me told me not to worry that the district manager was there and as soon as he left he would waive the fee, then he told me that i needed a new radiator and it would cost 230 + tax, i told him i couldnt afford it so i went next door and saw they had the same radiator for$100 cheaper and purchased it went back to merchants and then the goofy looking guy who drives the silver ford with the chrome rims told me he would install it for 100 dollars and that he would waive the fee, as soon as it was time for me to pay i then met the service manager dana another goofball charged me 150 dollars i didnt say anything because i felt sorry for the mechanics that work there they were great they deserved a good compliment!

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I am not sure if these locations are independently owned or not, but I do advise you to stay away from the Town Village Drive location in Cary. Long story short, they were rotating tires for me and broke a lug on one of the hubs. Tried to say that lug was on crooked, but they are the only ones who touch my tires! Gave me the run around on ordering a new hub for 4 months, and then tried to tell me they would not fix on their dime, but they would "cut me a deal" on the repairs. Give me a break. Whatever happened to customer service and taking responsibility for a mess up. Deal with them at your owm peril. They will never get another dime of my money

1
★☆☆☆☆

I am not sure if these locations are independently owned or not, but I do advise you to stay away from the Town Village Drive location in Cary. Long story short, they were rotating tires for me and broke a lug on one of the hubs. Tried to say that lug was on crooked, but they are the only ones who touch my tires! Gave me the run around on ordering a new hub for 4 months, and then tried to tell me they would not fix on their dime, but they would "cut me a deal" on the repairs. Give me a break. Whatever happened to customer service and taking responsibility for a mess up. Deal with them at your owm peril. They will never get another dime of my money

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I am missing my passenger side mirror which is obvious from first glance. After completing the ENTIRE inspection they came to me and said that I failed inspection due to my missing mirror. I asked why they couldn't have told me that before they performed the entire inspection and an annoying Sales Associate stated that it's the law to inspect anything fully when it's brought in to them. I asked him "So if I brought you half of a car and asked you to inspect it, you would have to legally?" and he said "Yes, any car." When I countered that only the drivers side and inside rear view mirrors are required to pass inspection, they argued that I was wrong and that "he had been doing this for 11 years and someone else must have not been doing their job". I asked for paperwork proving his points and he showed me a poster on the wall which, in no way whatsoever, gave any indication that a passenger side mirror was needed. Instead he stated that "anything the manufacturer puts on the car has to be there to pass inspection. (What about the CD player? or the antenna? or the plastic seat covers?? or the cup holders??? right.) I asked to look at the book of regulations and he told me it wouldn't help anything, that I would still be wrong but gave me the book since I insisted. I immediately turned to the correct page and showed him where it says in NC that you only need the aforementioned mirrors (established on Oct 1 of 1994). Being that this regulation was brought into effect over 13 years ago I can't see how his 11 year expertise would have missed that. How many people have they failed illegally at the customers cost?? He also blamed his lack of knowledge on the fact that the auditors weren't doing their job correctly, making sure everyone knew everything. I don't recommend taking your vehicle to anyone who obviously know less than I do about cars.

1
★☆☆☆☆

I am missing my passenger side mirror which is obvious from first glance. After completing the ENTIRE inspection they came to me and said that I failed inspection due to my missing mirror. I asked why they couldn't have told me that before they performed the entire inspection and an annoying Sales Associate stated that it's the law to inspect anything fully when it's brought in to them. I asked him "So if I brought you half of a car and asked you to inspect it, you would have to legally?" and he said "Yes, any car." When I countered that only the drivers side and inside rear view mirrors are required to pass inspection, they argued that I was wrong and that "he had been doing this for 11 years and someone else must have not been doing their job". I asked for paperwork proving his points and he showed me a poster on the wall which, in no way whatsoever, gave any indication that a passenger side mirror was needed. Instead he stated that "anything the manufacturer puts on the car has to be there to pass inspection. (What about the CD player? or the antenna? or the plastic seat covers?? or the cup holders??? right.) I asked to look at the book of regulations and he told me it wouldn't help anything, that I would still be wrong but gave me the book since I insisted. I immediately turned to the correct page and showed him where it says in NC that you only need the aforementioned mirrors (established on Oct 1 of 1994). Being that this regulation was brought into effect over 13 years ago I can't see how his 11 year expertise would have missed that. How many people have they failed illegally at the customers cost?? He also blamed his lack of knowledge on the fact that the auditors weren't doing their job correctly, making sure everyone knew everything. I don't recommend taking your vehicle to anyone who obviously know less than I do about cars.

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These guys did our front brakes, and replaced a front driveshaft. Now, brakes shudder (warped rotors), and transmission was destroyed by incorrectly installed new drive shaft ($3500!!!). Then, it took them four months to decide that they were not responsible for damage. Higher-ups at company did not respond to written requests. Not a member of the Better Business Bureau. Avoid this place at all costs.

1
★☆☆☆☆

These guys did our front brakes, and replaced a front driveshaft. Now, brakes shudder (warped rotors), and transmission was destroyed by incorrectly installed new drive shaft ($3500!!!). Then, it took them four months to decide that they were not responsible for damage. Higher-ups at company did not respond to written requests. Not a member of the Better Business Bureau. Avoid this place at all costs.

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I brought my Jeep here hoping to get my tires changed and my brakes replaced without it costing an arm and a leg. Needless to say Merchants did an excellent job in fixing my car. I have not had any problems with my car ever since then! Best of all the prices were very reasonable compared to other auto centers where I had gotten outrageous quotes from. I highly recommend Merchants for anyone with car problems.

5
★★★★★

I brought my Jeep here hoping to get my tires changed and my brakes replaced without it costing an arm and a leg. Needless to say Merchants did an excellent job in fixing my car. I have not had any problems with my car ever since then! Best of all the prices were very reasonable compared to other auto centers where I had gotten outrageous quotes from. I highly recommend Merchants for anyone with car problems.

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I've been to this place dozens of times now. They honor all their coupons without hassle, help me out when i'm i a bind and need to get something fixed quick, and are nice at the same time. I just dont get the feeling i'm gettin screwed everytime i walk in the door there which is nice.

PROS: nice guys, good quality work
CONS: none yet

3
★★★☆☆

I've been to this place dozens of times now. They honor all their coupons without hassle, help me out when i'm i a bind and need to get something fixed quick, and are nice at the same time. I just dont get the feeling i'm gettin screwed everytime i walk in the door there which is nice.

PROS: nice guys, good quality work
CONS: none yet

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Went in for an oil change and after the car was back I was informed that the oil would be $3 extra a quart for my car so a coupon for a $12 oil change ended up being $32 after extra. Good thing is the tire rotation was included. And very nice staff. Alerted me of the price before they chaged oil.

4
★★★★☆

Went in for an oil change and after the car was back I was informed that the oil would be $3 extra a quart for my car so a coupon for a $12 oil change ended up being $32 after extra. Good thing is the tire rotation was included. And very nice staff. Alerted me of the price before they chaged oil.

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