Webster Radiator & A-C

the ultimate in customer service and quality!
had car in and out the same day i have been there probably 40 times for services to my fleet in the past 10 years nothing but the best!!! i'll tell everyone to go there!!!!!

Posted 08/22/09 | Report Abuse

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I went there and it is my 5th time there in 12 months we bring all our cars there the last job was a compressor on a 98 chevy truck they were $150.00 - $500.00 cheaper than the competition
this is a first class operation, they are fair and stand behind there work. I tell everyone to go there.
tips to other customers would be go there and save money it's family there so go there and be treated like one!!!!

Posted 08/20/09 | Report Abuse

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Something has happened to the level of service at Webster Radiator in Concord. My husband took his vehicle there years ago and they took great care of him and the problem. Fast forward to a few months ago,we took our vehicle in there to be serviced for a leak in the radiator. My husband tested it out and knew it to be a radiator leak but because he is busy working, took his vehicle to Webster based on a recommendation from a friend and our previous experience. They said it was a water pump leak and since they were already in the vehicle they would also change the timing belt. Okay fine, even though husband questioned them because he was sure it was a radiator leak. 4 DAYS LATER, they finally fixed the vehicle. They said the repairmen kept putting off the vehicle so they could do the quicker jobs first. WHAT??? Okay, so they said they would give us a rental credit for $35. Total insult, but hey we will take it. We just wanted the vehicle repaired and in working condition. Husband took it home and the next day, vehicle is leaking AGAIN! He didn't have time to drive it back to Webster and frankly after waiting four days for a job that wouldn't have taken a day at best, I don't blame him. Well wouldn't you know it within 7 days, the car was completely overheated and not safe to drive. Can you guess the reason why? Yep, the radiator has a big hole in it as confirmed by a AAA repair place (we didn't take it back to Webster for obvious reasons). So we disputed the charges on our credit card and the manager stated that it was unfortunate that the radiator started to leak but it is out of their control and they are in no way responsible. It's not their fault our radiator blew out. I totally agree with them, it's not their fault, we had a hole in the radiator from the beginning...they choose to repair something totally unrelated and as a result we had two huge bills for a vehicle in the less than 2 weeks. So be very cautious if you do decide to go to Webster Radiator. We are looking into small claims court as of this writing.

Posted 08/10/09 | Report Abuse

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