Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 333 S Dawson St

    Raleigh, NC 27601

    Map & Directions
  • 919-808-5003

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm

Automotive

Automotive
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Exceptional is correct! I remember Miles from my last visit two years ago. I park in the lot across the street and had a flat tire. Miles came over and got my car to the shop, without me having to do anything. He was friendly, kind and made an impression. This time I met Alex, who was amazingly friendly and helpful on the telephone, and continued in this manner once I got to the store. In addition, they both helped me save money (about 25% in total) which I greatly appreciate. The service was exceptional and they are conveniently located in downtown Raleigh! They make buying tires a pleasure!

2
★★★★★

Exceptional is correct! I remember Miles from my last visit two years ago. I park in the lot across the street and had a flat tire. Miles came over and got my car to the shop, without me having to do anything. He was friendly, kind and made an impression. This time I met Alex, who was amazingly friendly and helpful on the telephone, and continued in this manner once I got to the store. In addition, they both helped me save money (about 25% in total) which I greatly appreciate. The service was exceptional and they are conveniently located in downtown Raleigh! They make buying tires a pleasure!

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I took my 2006 vehicle to the Eastern Hills location in NY for a headlight replacement and a NYS insepction. They told me that I needed a new tie rod and there was "a lot of play" in my steering. WHAT A JOKE!!! Needless to say they failed my inspection. In the meantime I called around and found that they were trying to WAY overcharge me for a tie rod.
When I went to pick up my vehicle my total was $65.00! I asked why and the man at the counter said it was $14.00 for the headlight and $26.00 for the labor on it!!! (and obviously the inspection added to the total) wow!! $26.00 to screw in a lightbulb? I will never go back to firetone ever again and will tell everyone I know! I work with over 400 people and trust me all of them will know. This place tries to take advantage of women and their customer service is atrocious, I wouldn't trust anything this place tells you.

1
★☆☆☆☆

I took my 2006 vehicle to the Eastern Hills location in NY for a headlight replacement and a NYS insepction. They told me that I needed a new tie rod and there was "a lot of play" in my steering. WHAT A JOKE!!! Needless to say they failed my inspection. In the meantime I called around and found that they were trying to WAY overcharge me for a tie rod.
When I went to pick up my vehicle my total was $65.00! I asked why and the man at the counter said it was $14.00 for the headlight and $26.00 for the labor on it!!! (and obviously the inspection added to the total) wow!! $26.00 to screw in a lightbulb? I will never go back to firetone ever again and will tell everyone I know! I work with over 400 people and trust me all of them will know. This place tries to take advantage of women and their customer service is atrocious, I wouldn't trust anything this place tells you.

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The worst service I have ever experienced!!! Will not honor liability after claiming faulty service!

My experience happened at the Firestone Complete Auto Care on New hope Road in Raleigh NC...

1
★☆☆☆☆

The worst service I have ever experienced!!! Will not honor liability after claiming faulty service!

My experience happened at the Firestone Complete Auto Care on New hope Road in Raleigh NC...

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We took our car here and was told it'd be over $1500.00 to fix it, my husband was shocked by the price - the guy at the counter was so rude, just said well that's the price you want it fixed or not. We took it somewhere else for a second opinion and found out all we needed was a small part and it only cost us $150.00 - BIG difference there. We complained to Firestone and they did at least refund us the fee we paid to get it looked at, but I'd never go back here - I'd never trust them to touch my car.

2
★★☆☆☆

We took our car here and was told it'd be over $1500.00 to fix it, my husband was shocked by the price - the guy at the counter was so rude, just said well that's the price you want it fixed or not. We took it somewhere else for a second opinion and found out all we needed was a small part and it only cost us $150.00 - BIG difference there. We complained to Firestone and they did at least refund us the fee we paid to get it looked at, but I'd never go back here - I'd never trust them to touch my car.

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I took one of my cars here to get my tires changed. After waiting about a half hour I finally was able to find out what kind of tires I needed and how long it would take. I had to find a ride home because they could not do it the same day. I picked up my car the next day and did not have any noticable problems. The prices were a bit expensive, but they did a good job. Besides the waiting and slow customer support, the Firestone staff did manage to get the job done.

3
★★★☆☆

I took one of my cars here to get my tires changed. After waiting about a half hour I finally was able to find out what kind of tires I needed and how long it would take. I had to find a ride home because they could not do it the same day. I picked up my car the next day and did not have any noticable problems. The prices were a bit expensive, but they did a good job. Besides the waiting and slow customer support, the Firestone staff did manage to get the job done.

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My mom went here to get the tires changed for our car and i have to say that it was a good price, around 150 i think it was. They also threw in some kind of windsheild protector which was very nice. I like ride in the car ever since the tires got changed cuz the car looks cool. I notice that the windshield doesnt fog up as much now. Thanks guys. Im going to get mom to get the steering wheel aligned.

4
★★★★☆

My mom went here to get the tires changed for our car and i have to say that it was a good price, around 150 i think it was. They also threw in some kind of windsheild protector which was very nice. I like ride in the car ever since the tires got changed cuz the car looks cool. I notice that the windshield doesnt fog up as much now. Thanks guys. Im going to get mom to get the steering wheel aligned.

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we have a lifetime alignment on our van. We took it in to be aligned and waited all day for it to be done. When we went to get it, they said that they didn't have the 'specs" for the alignment and could only print them up when it was first done. I know this to not be true as we went in there 2 other times while fighting with the dealership we bought our van through and had them print up the "specs" from our last alignment 2x both nearly 2 months afterwards. We then had to wait for them to align our vehicle since it was not done during the day!

3
★★★☆☆

we have a lifetime alignment on our van. We took it in to be aligned and waited all day for it to be done. When we went to get it, they said that they didn't have the 'specs" for the alignment and could only print them up when it was first done. I know this to not be true as we went in there 2 other times while fighting with the dealership we bought our van through and had them print up the "specs" from our last alignment 2x both nearly 2 months afterwards. We then had to wait for them to align our vehicle since it was not done during the day!

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