Polly's Alterations

★★★☆☆

About Polly's Alterations

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Polly and MeMe saved our thanksgiving weekend! My mom's sewing machine broke in the middle of fixing my baby carrier and in a panic we zipped over to Pollys. She was so great to us and managed to squeeze us in and help fix my silk sling. The work was excellent (my mom is a seamstress so she knows) and was done quickly and for a great price. Thank you so much!!! Great customer service!

5
★★★★★

Polly and MeMe saved our thanksgiving weekend! My mom's sewing machine broke in the middle of fixing my baby carrier and in a panic we zipped over to Pollys. She was so great to us and managed to squeeze us in and help fix my silk sling. The work was excellent (my mom is a seamstress so she knows) and was done quickly and for a great price. Thank you so much!!! Great customer service!

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I have been going to Polly's for years, and am very surprised to see the negative reviews posted here. Polly and her staff have always delivered professional, timely and courteous service at reasonable prices for me and my daughters. We have used Polly and her staff for everything from wedding and prom dresses and business wear to jeans, and have received exceptional service.

5
★★★★★

I have been going to Polly's for years, and am very surprised to see the negative reviews posted here. Polly and her staff have always delivered professional, timely and courteous service at reasonable prices for me and my daughters. We have used Polly and her staff for everything from wedding and prom dresses and business wear to jeans, and have received exceptional service.

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I usually do not post reviews, but service with Polly's made me angry enough. I took a garment there to fix a hole in the hem and needed it rushed delivered before I went out of town. They were very accommodating and nice about my request. However, the garment was not ready by the next day, like they said it would be. When I picked up the garment the following morning, I realized that the work had not been done and the 6 inch hole I needed fixed was still there, untouched. When I called and inquired about the work and a possible refund of the $15, Polly was so rude. She called me a liar and questioned my Christianity, which was insulting and completely unprofessional. However, the huge hole in my garment is hard to miss. I will never take a garment here again, and I strongly urge no one else to either.

1
★☆☆☆☆

I usually do not post reviews, but service with Polly's made me angry enough. I took a garment there to fix a hole in the hem and needed it rushed delivered before I went out of town. They were very accommodating and nice about my request. However, the garment was not ready by the next day, like they said it would be. When I picked up the garment the following morning, I realized that the work had not been done and the 6 inch hole I needed fixed was still there, untouched. When I called and inquired about the work and a possible refund of the $15, Polly was so rude. She called me a liar and questioned my Christianity, which was insulting and completely unprofessional. However, the huge hole in my garment is hard to miss. I will never take a garment here again, and I strongly urge no one else to either.

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I really wish that I would have read the other reviews before taking my item to Polly's Alt. I have NEVER been treated so poorly and unprofessionally by a business owner in my life! I took a beach towel to get monogrammed and asked the worker to check with Polly before doing to job and give me a call with an estimate. She never bothered to do so. When I called to check on it, they told me the towel had already been monogrammed and it will cost $22. For 2 words!!! I was shocked, by the price and that they never called to let me know what the cost would be. (I had called another store that gave me a flat rate of $10). When I went in to pick up my towel, I told the worker I could not pay that amount. She called Polly on the phone, handed the phone to me...I said "Hi Polly." She responded "What?!" I couldn't believe my ears. She never took any responsibility for being wrong, never apologized...just kept getting more rude. I finally said "I am not paying that amount - you can keep the towel" She said "Fine, I'll keep it." I am filing a complaint with the Better Business Bureau and every Consumer Advocacy Group I can find. I will also try to get my story on the news so that others will know what a terrible business this is and how rude the owner is! I am appauled at how she treated to me....not to mention the fact that she stole my beach towel!! How in the world is this person still in business??? PLEASE PLEASE do NOT do business with this woman!

0
★☆☆☆☆

I really wish that I would have read the other reviews before taking my item to Polly's Alt. I have NEVER been treated so poorly and unprofessionally by a business owner in my life! I took a beach towel to get monogrammed and asked the worker to check with Polly before doing to job and give me a call with an estimate. She never bothered to do so. When I called to check on it, they told me the towel had already been monogrammed and it will cost $22. For 2 words!!! I was shocked, by the price and that they never called to let me know what the cost would be. (I had called another store that gave me a flat rate of $10). When I went in to pick up my towel, I told the worker I could not pay that amount. She called Polly on the phone, handed the phone to me...I said "Hi Polly." She responded "What?!" I couldn't believe my ears. She never took any responsibility for being wrong, never apologized...just kept getting more rude. I finally said "I am not paying that amount - you can keep the towel" She said "Fine, I'll keep it." I am filing a complaint with the Better Business Bureau and every Consumer Advocacy Group I can find. I will also try to get my story on the news so that others will know what a terrible business this is and how rude the owner is! I am appauled at how she treated to me....not to mention the fact that she stole my beach towel!! How in the world is this person still in business??? PLEASE PLEASE do NOT do business with this woman!

Pros: NOTHING

Cons: EVERYTHING

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I've used Polly's Alterations for years and have never been disappointed. Her work has always been done well and on-time or early.

She just recently completed alterations for my daughter's wedding dress and we are very, very pleased. We needed three fittings to get every detail just right and Polly was reassuring and expert in her recommendations and work.

I was pleasantly surprised at her very reasonable charges which includes my taking the dress back to her before the wedding for pressing.

I'm sorry that not everyone has had the same experience. I have always found Polly warm, welcoming, and professional. I have, and will continue, to recommend her.

2
★★★★☆

I've used Polly's Alterations for years and have never been disappointed. Her work has always been done well and on-time or early.

She just recently completed alterations for my daughter's wedding dress and we are very, very pleased. We needed three fittings to get every detail just right and Polly was reassuring and expert in her recommendations and work.

I was pleasantly surprised at her very reasonable charges which includes my taking the dress back to her before the wedding for pressing.

I'm sorry that not everyone has had the same experience. I have always found Polly warm, welcoming, and professional. I have, and will continue, to recommend her.

Pros: The most knowledgable and talented alterations in town

Cons: We didn't experience any

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She messed up the alterations on my wedding dress, which she refused to repair. I ended up spending more on her (awful) alterations and the repair than I did on the dress! The sad part was, I had made several trips from my new home over 3 hours round trip on the dates the dress alterations were "complete", only to be told, when I arrived, that the dress wasn't done yet. Several extra trips later I get a crummy job and a mean, nasty owner refusing to repair the dress and their poor workmanship.

0
★☆☆☆☆

She messed up the alterations on my wedding dress, which she refused to repair. I ended up spending more on her (awful) alterations and the repair than I did on the dress! The sad part was, I had made several trips from my new home over 3 hours round trip on the dates the dress alterations were "complete", only to be told, when I arrived, that the dress wasn't done yet. Several extra trips later I get a crummy job and a mean, nasty owner refusing to repair the dress and their poor workmanship.

Pros: None

Cons: Everything

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Three weeks ago I sent in two pieces for some pretty basic alterations. They are not ready. And they have not been for the last three weeks. I am told that it may be in one of Polly's stores, and the next moment, it's at the other one. Nobody knows what's going on. It is not an honest business. At least not in my case. They have not returned the articles and my complaining during the last three weeks has done nothing. Going back in today. I expect a ridiculously overpriced bill or more of the same ("suits? I dunno where they are..."). We shall see.

0
★☆☆☆☆

Three weeks ago I sent in two pieces for some pretty basic alterations. They are not ready. And they have not been for the last three weeks. I am told that it may be in one of Polly's stores, and the next moment, it's at the other one. Nobody knows what's going on. It is not an honest business. At least not in my case. They have not returned the articles and my complaining during the last three weeks has done nothing. Going back in today. I expect a ridiculously overpriced bill or more of the same ("suits? I dunno where they are..."). We shall see.

Pros: None.

Cons: They're not out of business.

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We use Polly's for all our alternation needs. They are quick, professional, and affordable. We have some cashmere pillowcases that we thought were just a loss after some damage, but nope! Polly made them look brand new! Quick and friendly service!

5
★★★★★

We use Polly's for all our alternation needs. They are quick, professional, and affordable. We have some cashmere pillowcases that we thought were just a loss after some damage, but nope! Polly made them look brand new! Quick and friendly service!

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Mrs. Polly did not show up for a total of 3 of the bridesmaid meetings. She had an attitude about everything. And worst of all her alterations are terrible I would not recommend taking anything to Polly's alterations.

0
★☆☆☆☆

Mrs. Polly did not show up for a total of 3 of the bridesmaid meetings. She had an attitude about everything. And worst of all her alterations are terrible I would not recommend taking anything to Polly's alterations.

 

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