Shirley's Pro Alterations

★★☆☆☆
  • 2113 Lejeune Blvd

    Jacksonville, NC 28546

    Map & Directions
  • 910-577-8484

About Shirley's Pro Alterations

Hours
Mon. - Thu. 8:15am - 7pm;Fri. 8:15am - 3pm;Sat. 9am - 7pm;Sun. CLOSED

Personal Services

Personal Services
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About 2 weeks ago, I took my gown here for my fiance's MC Ball out in Cali. on Nov. 3rd. I called her shop Oct. 20th to verify when to pick the dress up & take off work since I live 2 hours away. First off, my family owned a business & I've worked customer service jobs, so organization is important. She had an attitude right off the bat because she had look for the ticket. Second, I told her the dress was baby blue. She found the ticket & said Oh no it s turquoise. No mam , it's baby blue. Then she dared to ask me "Honey, does your MOTHER have it?" Um, I am a grown woman & just because I said I'm a college student you ll assume my business had anything to do with her? Lady, you don't know if my mother is dead, if she's around, you can't assume a young lady depends on her mother to do her chores. I said, "My mother wouldn't have it." She began to argue with me, so I hung up on her. I took a couple moments to calm down & called back to complain. I did & asked for the owner. I learned that the lady who argued, insulted me, & undermined my business was Ms. Shirley herself. I told Ms. Shirley how she offended me & that I'm the customer so it isn't my fault that the business is unorganized or that you got irritated to look for the ticket. She began to argue. Fourth, don't argue with the customer. She told me the dress will be ready 6 pm Oct. 23rd, like the ticket said & to avoid driving 2 hours to find the dress unprepared come the 24th. Today is the 24th. I am a college student taking 17 s.h & working 20-40 hours, so I took the suggestion. I drove down today & came in at approximately 4:30 pm. I handed a young lady my ticket, she located my dress, handed me my dress, & said, "Thank you".
I asked her, "Could I try it on so I can make sure it fits?"
Another lady said, "We didn't make any alterations."
Okay, STOP. WHAT? I asked, "& why haven t any alterations been made." She began reading off of their copy of the ticket & said that, "After you called us we were told not to make any alterations because time was an issue."
I said, "When I called, I called to make sure when I came down the dress will be finished."
Then the lady said, "It also says here you hung up on Ms. Shirley & she told you to come pick it up the Saturday you called."
By this time I was heated. I said, "Mam', I was never informed about this because I would not have drove two hours just to show up & learned that my dress wasn't ready."
She said, "Let me get Ms. Shirley."
Apparently Ms. Shirley had been listening this whole time. So she was already walking towards the front. She said, "I heard the whole thing."
I asked her, "Why isn't my dress altered?"
She said, "Because you said it wouldn't be enough time."
I said, "Mam', it s been 2 weeks & the whole reason why I called was to verify a time that I could come down & pick it up so it would be ready.
She said, "I told you to come pick it up on Saturday."
I said, "I was never informed of that information. If I was, I wouldn't have drove all the way down here."
She said, "Well you hung up on me."
I said, "I'm sorry that I hung up on you, but I called back because I wanted to inform you of the poor customer service & your rude comment about my mother. You don't even know if my mother is alive!"
She said, "I don't know why you would be offended by that because I have college students come down all the time whose mothers..."
I said, "I told you I would be down the 24th like YOU told me."
She continued to argue with me & her story of telling me to come pick it up continued to change.
She said, "I'm not altering it."
I said, "Fine, & I'm not ever coming back here because of your horrible customer service. I'll make sure I spread the word."
She rolled her eyes & said, "That's fine." I called her a "B***h" & walked out. It all happened with customers in her store & a "Help Wanted Sign" in the window. LMFAO I'm reporting her & I suggest anyone who experienced her horrible service & attitude to do the same.

1
★☆☆☆☆

About 2 weeks ago, I took my gown here for my fiance's MC Ball out in Cali. on Nov. 3rd. I called her shop Oct. 20th to verify when to pick the dress up & take off work since I live 2 hours away. First off, my family owned a business & I've worked customer service jobs, so organization is important. She had an attitude right off the bat because she had look for the ticket. Second, I told her the dress was baby blue. She found the ticket & said Oh no it s turquoise. No mam , it's baby blue. Then she dared to ask me "Honey, does your MOTHER have it?" Um, I am a grown woman & just because I said I'm a college student you ll assume my business had anything to do with her? Lady, you don't know if my mother is dead, if she's around, you can't assume a young lady depends on her mother to do her chores. I said, "My mother wouldn't have it." She began to argue with me, so I hung up on her. I took a couple moments to calm down & called back to complain. I did & asked for the owner. I learned that the lady who argued, insulted me, & undermined my business was Ms. Shirley herself. I told Ms. Shirley how she offended me & that I'm the customer so it isn't my fault that the business is unorganized or that you got irritated to look for the ticket. She began to argue. Fourth, don't argue with the customer. She told me the dress will be ready 6 pm Oct. 23rd, like the ticket said & to avoid driving 2 hours to find the dress unprepared come the 24th. Today is the 24th. I am a college student taking 17 s.h & working 20-40 hours, so I took the suggestion. I drove down today & came in at approximately 4:30 pm. I handed a young lady my ticket, she located my dress, handed me my dress, & said, "Thank you".
I asked her, "Could I try it on so I can make sure it fits?"
Another lady said, "We didn't make any alterations."
Okay, STOP. WHAT? I asked, "& why haven t any alterations been made." She began reading off of their copy of the ticket & said that, "After you called us we were told not to make any alterations because time was an issue."
I said, "When I called, I called to make sure when I came down the dress will be finished."
Then the lady said, "It also says here you hung up on Ms. Shirley & she told you to come pick it up the Saturday you called."
By this time I was heated. I said, "Mam', I was never informed about this because I would not have drove two hours just to show up & learned that my dress wasn't ready."
She said, "Let me get Ms. Shirley."
Apparently Ms. Shirley had been listening this whole time. So she was already walking towards the front. She said, "I heard the whole thing."
I asked her, "Why isn't my dress altered?"
She said, "Because you said it wouldn't be enough time."
I said, "Mam', it s been 2 weeks & the whole reason why I called was to verify a time that I could come down & pick it up so it would be ready.
She said, "I told you to come pick it up on Saturday."
I said, "I was never informed of that information. If I was, I wouldn't have drove all the way down here."
She said, "Well you hung up on me."
I said, "I'm sorry that I hung up on you, but I called back because I wanted to inform you of the poor customer service & your rude comment about my mother. You don't even know if my mother is alive!"
She said, "I don't know why you would be offended by that because I have college students come down all the time whose mothers..."
I said, "I told you I would be down the 24th like YOU told me."
She continued to argue with me & her story of telling me to come pick it up continued to change.
She said, "I'm not altering it."
I said, "Fine, & I'm not ever coming back here because of your horrible customer service. I'll make sure I spread the word."
She rolled her eyes & said, "That's fine." I called her a "B***h" & walked out. It all happened with customers in her store & a "Help Wanted Sign" in the window. LMFAO I'm reporting her & I suggest anyone who experienced her horrible service & attitude to do the same.

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I have gone to Shirley's for almost 10 years... just recently a few of my boys Scout shirts have not been done correctly. Initially it was minor and decided to let it go, and figured it was just a fluke. This past time I brought in two merit badge sashes and two scout shirts. I gave them plenty of time since I did not need them in a rush or anything. At pickup one merit badge was sewn on completely incorrectly a pocket flap badge was sewn so the pocket and "Boy Scouts of America" was sewn into it, a Rank badge with a Star on it was sewn at an angle so the star (large star) was tilted. I asked for a partial refund and decided I would take my business else where. The clerk went and talked to Shirley and from across the shop she gave me a wide eyed look and shrugged her shoulders..then came to talk to me..I was beyond upset but she convinced me to let them fix it..they have a new girl..etc etc.. So I go back to pick it up and it doesn't even look like they touched it. I asked for the one merit badge to be removed and a partial refund for the merit badge and that I would just take the rest somewhere else and get it fixed. The clerk again went to Shirley, and she stormed over to the counter, handed me some money. I said Thank you. and left. I will never return there, I went to Sew Rite down the street and the pulled out the Scout Regs and made sure things would be down correctly this time.

1
★☆☆☆☆

I have gone to Shirley's for almost 10 years... just recently a few of my boys Scout shirts have not been done correctly. Initially it was minor and decided to let it go, and figured it was just a fluke. This past time I brought in two merit badge sashes and two scout shirts. I gave them plenty of time since I did not need them in a rush or anything. At pickup one merit badge was sewn on completely incorrectly a pocket flap badge was sewn so the pocket and "Boy Scouts of America" was sewn into it, a Rank badge with a Star on it was sewn at an angle so the star (large star) was tilted. I asked for a partial refund and decided I would take my business else where. The clerk went and talked to Shirley and from across the shop she gave me a wide eyed look and shrugged her shoulders..then came to talk to me..I was beyond upset but she convinced me to let them fix it..they have a new girl..etc etc.. So I go back to pick it up and it doesn't even look like they touched it. I asked for the one merit badge to be removed and a partial refund for the merit badge and that I would just take the rest somewhere else and get it fixed. The clerk again went to Shirley, and she stormed over to the counter, handed me some money. I said Thank you. and left. I will never return there, I went to Sew Rite down the street and the pulled out the Scout Regs and made sure things would be down correctly this time.

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1 out of 1 people found this review helpful.

.

Attention to detail completely lacking. Customer service completely lacking. Dealing with Shirley was not pleasant.
I really didn't enjoy the experience. There are far too many alteration places in Jacksonville to even consider visiting this place again.

1
★☆☆☆☆

Attention to detail completely lacking. Customer service completely lacking. Dealing with Shirley was not pleasant.
I really didn't enjoy the experience. There are far too many alteration places in Jacksonville to even consider visiting this place again.

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1 out of 1 people found this review helpful.

.

Shirley's is a great alteration shop. We have used this business numerous times for altering military uniforms. We have also used them to make plaques as well. WE have never been disappointed and the order is always ready when promised!! Highly recommended

4
★★★★☆

Shirley's is a great alteration shop. We have used this business numerous times for altering military uniforms. We have also used them to make plaques as well. WE have never been disappointed and the order is always ready when promised!! Highly recommended

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0 out of 1 people found this review helpful.

 

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