Regency Cleaners & Laundramat

★★★☆☆
We CARE for your WEAR!
  • 3912 University Dr

    Durham, NC 27707

    Map & Directions
  • 919-493-5815

About Regency Cleaners & Laundramat

Hours
Mon 07:00 AM-07:00 PM;Tue 07:00 AM-07:00 PM;Wed 07:00 AM-07:00 PM;Thu 07:00 AM-07:00 PM;Fri 07:00 AM-07:00 PM

Personal Services

Personal Services
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Regency Dry Cleaners gave me another person's shirt instead of mine when I picked up clean laundry. Four months later when I reached into my closet for the shirt I found this strange cotton and polyester shirt, different collar and sleeve size. The owner of the business never apologized for their own tagging error.
She said only that they would not pay for my lost shirt because I had noticed the error after 90 days. This was the second time they had given me the wrong shirt. I have been giving shirts to this business for 10 years! Their complete lack of responsibility for their error made me decide to look for a business more careful to correct its own errors instead of making the customer feel a shirt lost by the laundry is somehow the customer's fault.

0
★☆☆☆☆

Regency Dry Cleaners gave me another person's shirt instead of mine when I picked up clean laundry. Four months later when I reached into my closet for the shirt I found this strange cotton and polyester shirt, different collar and sleeve size. The owner of the business never apologized for their own tagging error.
She said only that they would not pay for my lost shirt because I had noticed the error after 90 days. This was the second time they had given me the wrong shirt. I have been giving shirts to this business for 10 years! Their complete lack of responsibility for their error made me decide to look for a business more careful to correct its own errors instead of making the customer feel a shirt lost by the laundry is somehow the customer's fault.

Cons: Mistrust of customers

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I had been coming here for a while, all of a sudden the mens dress shirts were not pressed well at all. There were numerous creases steamed into the fabric and it would take me 30 minutes per shirt to iron them after I had paid the cleaners to do this. I mentioned this twice to the employees, I was told they had a new maching and a lot of people were complaing as well. I have since taken my business elsewhere. Unless you want to spend quite a bit of time re-ironing your shirts, then try someplace else.

0
★☆☆☆☆

I had been coming here for a while, all of a sudden the mens dress shirts were not pressed well at all. There were numerous creases steamed into the fabric and it would take me 30 minutes per shirt to iron them after I had paid the cleaners to do this. I mentioned this twice to the employees, I was told they had a new maching and a lot of people were complaing as well. I have since taken my business elsewhere. Unless you want to spend quite a bit of time re-ironing your shirts, then try someplace else.

Pros: Drive thru

Cons: Ruin mens dress shirts

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I had to use this laundry and it is small, but fairly clean. The machines work and I did not have a problem with my money being taken by the machines. I also used the dry cleaners that is connected and the service was timely and fairly priced. Great for residents in the South Durham.

3
★★★☆☆

I had to use this laundry and it is small, but fairly clean. The machines work and I did not have a problem with my money being taken by the machines. I also used the dry cleaners that is connected and the service was timely and fairly priced. Great for residents in the South Durham.

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I used to use this laundromat all the time when I lived at Windsor at South Square Apartments. I used to walk up the hill before I had a car. I had no problem with parking in front once I had a car. Its a small one, but not usually crowded. The staff is nice and helpful. There's a bathroom onsite that isn't too bad. I especially liked the large capacity washers which was an excellent value for the quantity of clothes I had to wash. The dryers were always nice and hot with most of them working. I always used the ones that give you 10 minutes for a quarter and not the ones that only give you 7 minutes. Also, you have to make sure that the knob stays turned all the way (faded label) so your clothes can get dry on the high setting.

3
★★★☆☆

I used to use this laundromat all the time when I lived at Windsor at South Square Apartments. I used to walk up the hill before I had a car. I had no problem with parking in front once I had a car. Its a small one, but not usually crowded. The staff is nice and helpful. There's a bathroom onsite that isn't too bad. I especially liked the large capacity washers which was an excellent value for the quantity of clothes I had to wash. The dryers were always nice and hot with most of them working. I always used the ones that give you 10 minutes for a quarter and not the ones that only give you 7 minutes. Also, you have to make sure that the knob stays turned all the way (faded label) so your clothes can get dry on the high setting.

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yolanda is a very valuable employee at this location she is very friendly and always treat the customer with the highest level of respect and makes you just want to keep coming back.

2
★★★★★

yolanda is a very valuable employee at this location she is very friendly and always treat the customer with the highest level of respect and makes you just want to keep coming back.

Pros: employee's, price, professionalism

 

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