After we had everything just about unpacked, there were some important papers I needed to get out of our safe. My problem was I couldn't find the keys. My husband and I tore apart everything and just couldn't find them. The papers we needed were time sensitive and we didn't have the luxury of time. I specifically needed a locksmith who could work on our brand of safe. After a dozen or so phone calls, I finally found Citadel. They were able to come out later that evening and after some, finally able to open the safe.