Solid Sounds Electronics Vcr & TV Repair

★★★☆☆

About Solid Sounds Electronics Vcr & TV Repair

Categories
  • Consumer Electronics Repair Shops
Details
  • TV & Radio Repair

Personal Services

Personal Services
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I was very dismayed with my whole experience. I took my TV (52" Samsung) to JR on Monday, paid $100 diagnostic fee. He called LATE Tuesday with a quote for parts that would need to be ordered -- $249.95 color wheel & $149.95 fan + tax. Found same original parts online for 89.95 & 23.17 respectively. Shared this with JR, he said he would call Wed. morning. I am a small business person as well and am all for making a dollar and supporting other small businesses, however 300% markup is a little much for me and I wouldn't treat treat my paying customers the way I was treated. After NOT hearing anything from JR since late Tuesday, on Thursday, I had to return twice to pick up my TV. Left MY business & was told he didn't have to put it together right now...he was busy. Okkk so I went back later that afternoon...asked (since I still needed the TV repaired) if JR would put his diagnosis on receipt (thinking he would be capable of sabotage at this point) & he said "no, I told you what it was." Okkk. Well, It is Friday morning, a repairman CAME TO THE HOUSE, he had the parts, had TV fixed, and was in & out in 30min. And was $200 less than what JR wanted from me. However, I really only saved $100 since I had to eat what I had given JR. Lesson learned. And their trip charge & diagnosis was only $75 and was deducted from my bill. I WILL be posting a review for them as well ;)

1
★☆☆☆☆

I was very dismayed with my whole experience. I took my TV (52" Samsung) to JR on Monday, paid $100 diagnostic fee. He called LATE Tuesday with a quote for parts that would need to be ordered -- $249.95 color wheel & $149.95 fan + tax. Found same original parts online for 89.95 & 23.17 respectively. Shared this with JR, he said he would call Wed. morning. I am a small business person as well and am all for making a dollar and supporting other small businesses, however 300% markup is a little much for me and I wouldn't treat treat my paying customers the way I was treated. After NOT hearing anything from JR since late Tuesday, on Thursday, I had to return twice to pick up my TV. Left MY business & was told he didn't have to put it together right now...he was busy. Okkk so I went back later that afternoon...asked (since I still needed the TV repaired) if JR would put his diagnosis on receipt (thinking he would be capable of sabotage at this point) & he said "no, I told you what it was." Okkk. Well, It is Friday morning, a repairman CAME TO THE HOUSE, he had the parts, had TV fixed, and was in & out in 30min. And was $200 less than what JR wanted from me. However, I really only saved $100 since I had to eat what I had given JR. Lesson learned. And their trip charge & diagnosis was only $75 and was deducted from my bill. I WILL be posting a review for them as well ;)

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Great location and staff. Located in downtown Wake Forest.Curbside parking. Staff will retrive tv's etc. from your vehicle. Fast work done right the first time. Very familar with all brands of electronics. They even have some models for sale at great prices. They have been in town as long as I have that is 23 yrs! They told me tv wasn't worth the money it would cost to repair it. I thought that was very honest of them.

4
★★★★☆

Great location and staff. Located in downtown Wake Forest.Curbside parking. Staff will retrive tv's etc. from your vehicle. Fast work done right the first time. Very familar with all brands of electronics. They even have some models for sale at great prices. They have been in town as long as I have that is 23 yrs! They told me tv wasn't worth the money it would cost to repair it. I thought that was very honest of them.

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