Derita Small Engine Repair

★★★★★

About Derita Small Engine Repair

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5.0 4
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I took my lawnmower to this place, the man told me it's\r
gonna be 3 weeks, but 2 months later the machine is still not nix. They never call and let you know what need to be done. eventhough they claimed that they called and left the

3
★★★★★

I took my lawnmower to this place, the man told me it's\r
gonna be 3 weeks, but 2 months later the machine is still not nix. They never call and let you know what need to be done. eventhough they claimed that they called and left the

.

Took my push lawnmower in and was told it would be about a week before it was looked at. After about a 3 weeks I get a call saying they called me twice before about it being ready for pickup. I have both caller ID and voicemail and I never

3
★★★★★

Took my push lawnmower in and was told it would be about a week before it was looked at. After about a 3 weeks I get a call saying they called me twice before about it being ready for pickup. I have both caller ID and voicemail and I never

.

I have taken business to Derita Small Engine Repair several times and have been satisfied every time. I would highly recommend them to anyone!

2
★★★★★

I have taken business to Derita Small Engine Repair several times and have been satisfied every time. I would highly recommend them to anyone!

Pros: Reasonable, honest, timely

Cons: Hard to back out onto road and a bit out of the way

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When I realized that the self propell feature on my Honda Lawn Mowerw as not functioning properly, I thought I had to get it serviced.

I dropped of my mower for servicing at 'Derita Small Engines' place, but I forgot to explicitly mention that the self propell mechanism was not working right - It was working only in the first gear and on paved surfaces only.

I was told that as it was the busy season, it would take about two weeks before I could get it back , which was ok with me. When I got the mower back from the servicing, I realized that the self propell mechanism was still broke and I had to take it back. When I took it back the owner was very defensive about what happened and said that they would take a look at it. He then called me later that day to say that the whole transmission had to be replaced for about $180 dollars, when I had already spent $70 on servicing.

I was surprised that the full servicing of a mower does not include checking the self propelled mechanism of a mower. I expect better service if the service is going to cost me more than 12.5 % of the product cost.

1
★★★☆☆

When I realized that the self propell feature on my Honda Lawn Mowerw as not functioning properly, I thought I had to get it serviced.

I dropped of my mower for servicing at 'Derita Small Engines' place, but I forgot to explicitly mention that the self propell mechanism was not working right - It was working only in the first gear and on paved surfaces only.

I was told that as it was the busy season, it would take about two weeks before I could get it back , which was ok with me. When I got the mower back from the servicing, I realized that the self propell mechanism was still broke and I had to take it back. When I took it back the owner was very defensive about what happened and said that they would take a look at it. He then called me later that day to say that the whole transmission had to be replaced for about $180 dollars, when I had already spent $70 on servicing.

I was surprised that the full servicing of a mower does not include checking the self propelled mechanism of a mower. I expect better service if the service is going to cost me more than 12.5 % of the product cost.

Pros: Convenient location

Cons: Customer Service/Care

 

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