Douglass Family Dentistry

★★★☆☆
  • 101 Wall St

    Fayetteville, NC 28301

    Map & Directions
  • 910-323-8254

About Douglass Family Dentistry

Categories
Hours
Daily 8:15am-5:30pm

Health & Medical

Health & Medical
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I usually do not write reviews on anything but I was so disappointed with this business because for one I had been searching a whole day for different dentists I wanted to go to and out of all the ones I could have gone to I picked Douglass Family Dentistry. I had just relocated to Fayetteville and to see the friendly faces on the webpage had me. The appointment day, walk in, the front desk staff were absolutely FRIENDLY!!! Sit down in the waiting room to go to the back. After about an hour wait, I get to the back and the son (dentist) came into the room did not introduce himself to a first time patient, rude, didn't have time for his patient. Once I get to the front desk to check out the son goes into I guess their room where they go to eat lunch and he began to look at a newspaper. When I left that day, I knew I would never return.

1
★☆☆☆☆

I usually do not write reviews on anything but I was so disappointed with this business because for one I had been searching a whole day for different dentists I wanted to go to and out of all the ones I could have gone to I picked Douglass Family Dentistry. I had just relocated to Fayetteville and to see the friendly faces on the webpage had me. The appointment day, walk in, the front desk staff were absolutely FRIENDLY!!! Sit down in the waiting room to go to the back. After about an hour wait, I get to the back and the son (dentist) came into the room did not introduce himself to a first time patient, rude, didn't have time for his patient. Once I get to the front desk to check out the son goes into I guess their room where they go to eat lunch and he began to look at a newspaper. When I left that day, I knew I would never return.

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When I first called this office I was thrilled that they took both of my insurances and they were so friendly and helpful on the phone. when I went in I was still very happy with the politeness of the office staff and the hygentist. Then they asked me if I had any concerns. I told them my daughters grown up tooth was bothering her and that I thought it was just because she didnt have enough space and that they were pushing on each other. The son proceeding to treat me rudely that they werent adult teeth they were baby teeth (altough I know when she lost them) He then told me that of course they would hurt they were just coming in. (I told him that she had them more then a year already) So I guess since none of those worked he decided to tell me that maybe she should floss and brush more. Which she already does. I would of left if I hadnt been looking for so long. they sent the father in to do the final check and I was happy about that, but he is retiring. I will not go back to this office. The son was rude and seemed as though he didnt have the time for anyone. I pay for my insurance, I do not get state help, and even if I did, NO ONE should be treated the way I was. That was horrible customer service. And I am embarrassed that my daughter had to see a grown person who is supposed to help others talk to me the way he did.

3
★★★☆☆

When I first called this office I was thrilled that they took both of my insurances and they were so friendly and helpful on the phone. when I went in I was still very happy with the politeness of the office staff and the hygentist. Then they asked me if I had any concerns. I told them my daughters grown up tooth was bothering her and that I thought it was just because she didnt have enough space and that they were pushing on each other. The son proceeding to treat me rudely that they werent adult teeth they were baby teeth (altough I know when she lost them) He then told me that of course they would hurt they were just coming in. (I told him that she had them more then a year already) So I guess since none of those worked he decided to tell me that maybe she should floss and brush more. Which she already does. I would of left if I hadnt been looking for so long. they sent the father in to do the final check and I was happy about that, but he is retiring. I will not go back to this office. The son was rude and seemed as though he didnt have the time for anyone. I pay for my insurance, I do not get state help, and even if I did, NO ONE should be treated the way I was. That was horrible customer service. And I am embarrassed that my daughter had to see a grown person who is supposed to help others talk to me the way he did.

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I was considering taking my daughter here. My daughter visit this Dentist with her prek class and loved it. She now longer want to go to her old dentist, because of a bad experience she had. But I'm not sure considering I had a bad experience over the telephone over reasoning why I wasn't taking her back to her dentist for care. At first I was okay, but now it's really bothering me, and Im going to go somehere else that good. Personality, Professionism, and also Care is the key thing for my family & I.

2
★★☆☆☆

I was considering taking my daughter here. My daughter visit this Dentist with her prek class and loved it. She now longer want to go to her old dentist, because of a bad experience she had. But I'm not sure considering I had a bad experience over the telephone over reasoning why I wasn't taking her back to her dentist for care. At first I was okay, but now it's really bothering me, and Im going to go somehere else that good. Personality, Professionism, and also Care is the key thing for my family & I.

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The best father/son team you could ask for!
The doctors, hygenist, assistants and office staff are so friendly and very personal. It's the best dental office in North Carolina!

5
★★★★★

The best father/son team you could ask for!
The doctors, hygenist, assistants and office staff are so friendly and very personal. It's the best dental office in North Carolina!

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Douglass Family Dentistry is run by a father and son team. They are in an area where most of the patients are low-income. These people are able to receive good oral care with dignity.

3
★★★☆☆

Douglass Family Dentistry is run by a father and son team. They are in an area where most of the patients are low-income. These people are able to receive good oral care with dignity.

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