Horrible experience! We bought a sofa and love seat with the assurance that it would be delivered by 2PM on a Monday and that they would haul away the old furniture.
When they showed up before 5PM, the drivers said they knew nothing about taking it away. After they had left and being on the phone with the salesperson, he said they would take it. Next day.... placed a phone call and the sales guy, Mike... said they couldn't do it.
Needless to say, I canceled the contract and had them pick up the furniture.
That's no way to do, or keep, business!!!
I bought a stove, 2 recliners and a chest of drawers from kimbrells about a year ago. Within one week of having all of that, one of my recliners started coming apart at the sides. I mean literally coming apart. I was scared to sit in it. The my chest of drawers wasnt stable enough to hold the weight of my 6 year old daughters blue jeans and the bottom started curving in after only a month of use. My oven malfunctioned around the same time and put its self automatically on cleaning mode in the middle of the night and never kicked off which resulted in an UNGODLY power bill. All of this happened before I had made my first payment. I have made repeated phone calls and have had techs come out to my house to tell me these things arent covered and to have a nice day. So, no impressed. I was told when I bought the furniture that they dont look at credit scores. Then they told me based on my CREDIT SCORE I had to put down a $200 deposit. Wait a second..... nothing but lies and cheap furniture.
We have bought many things from Kimbrell's over the past seven years. Our first purchase was in 2004 and we bought a coffee and end table set and a couch and loveseat. With four kids that ranged from 1 to 10 years old, this furniture held up nicely. I even sold it for $500 in 2009 (five years later). Only paid $1500 for it all to begin with and it still looked great after five years. Not the most high end furniture, but still good nonetheless. Then we purchased bunk beds. Again, still in use today with no issues. Went back and purchased a huge sectional, ottoman, three game chairs and a dining set in September of 2009. We have had no issues with any of the furniture from Kimbrell's. Again, this is not the most high end furniture, but as long as you take care of it, it will last you for years.
I've been in the furniture business for awhile and will give you some helpful advice. First thing first; "YOU GET WHAT YOU PAY FOR!'':If you here this from a sales person, some of you may even listen and ingest it. It is not Kimbrells fault that you cant afford high end quality furniture at a low to mid-in price. If you are looking to purchase furniture that will last 20 years plus then stay away from low to mid-in furniture. You need to go to Wayside or 2 to 3 steps higher than "HIGH END". For example: if you purchase a sofa for $500 to $800 and it lasts three to six years or more then congrats; you must of taken good care and not let the kids jump up and down on the sofa or let the dog rip the arm off. Know your product. A good sales person should know; at the least what is under your upholstery. However; if you start asking the sales person for the molecular breakdown of the material; then sorry but you are to anal and wasting there time. This is not to say that the sales person should not know about the durability of fabrics and the frames of the product; but when you are constantly dogging the furniture or someone who is trying to help you, you may be asked to leave. Give yourself time. In the furniture industry today there money is just as tight as yours. The consumer must be aware that with the harsh economy furniture stores are desperately trying to keep costs down. To do this there purchasing is done through container. These containers must be filled before transport and could take several weeks to several months. If you are moving or know you are going to need furniture in the near future then you better plan on buying today. By being patient you can expect to purchase what you really want and not have to settle for what is just in stock.Don't over-shop. If you have been in more than five or six furniture stores or have been shopping for more than three months; GET A LIFE! Chances are you will never find what you are looking for. When a sales person has a customer that says " O I've been looking for two years" they know more than likely you will not buy today. Not only did you waste that salesperson's up at chance to make an income that day or at least cover for the gas money it took to get to work, you are being rued.One last note; LET THE SALES PERSON HELP YOU! Time and time again customers will walk in a store and run away from the sales person. You may be looking for a red sectional sofa with purple pillows and need it that day. Chances are this will not happen. The sales person can clear this up with you at the beginning. The sales person may be able to help you select a special order or show you other options. Do not think that sales people are being pushy when they ask you what you are looking for, it is there job to educate,help and sell you.
i went in to the store about a month ago and bought a bed room set for a house that i was buying. i paid for it and it consisted of head board foot board 2 inn tables and a dresser and mirror. i call back about a month later set up a delivery date and the day of delivery i call and say where is my set. turns out that they had sold my set to someone else and there was no way to get another one. i got my money back and went somewhere else. the people who work there are real tools and i will never go back
In 2002 I purchased furniture from Kimbrells and the quality was not too bad. Since then I am not sure what happened. Because,when I returned to purchase more furniture the quality as well as the appearance of the store had declined tremendously. I gave Kimbrells another chance because I had no problems with the furniture I previously purchased from them. However, this was not true the second time. I purchased a sofa with recliners on each end when I saw the sofa in the store I did not realize this was an issue, but the arm rest of the sofa are so loose I am afraid the sides of my sofa is going to fall apart, I also purchased a TV stand from them 2 years ago for 150.00 it's so shaky and unstable from being poorly assembled that it ready for the garbage. I spent nearly $1500.00 on furniture that is not even worth half of that. I am positive it's safe to say Kimbrells is selling cheap furniture at high cost to customers. Did the owners of Kimbrells change between 2002? I dont know but something terrible went wrong. Kimbrells products currently may be perfect for the ghetto but by all means I will NEVER furnish my home through them again. Consumers beware, if you want furniture that is not going to fall apart dont shop here.
It is a known FACT that the current manager of this particular location is a convicted felon. The manager has a over 10 felony convcictions. It is a scary fact that I formerly had an account that was written by the stores manager. Upper management (including owner)are aware of this, and have turned a blind eye. I have also been informed that this manager currently has criminal chargers pending.
They include assault on a female, and another felony indictment of a
convicted felon possessing a firearm. It is a shame that this company prides themselves on great customer service and values, but lets someone write contracts involving large amounts of money who has a long wrap sheet. In my opinion, the public should at least be aware of who they are really dealing with. The information on the managers background and current charges are public records, but Kimbrells is hiding it. Closing my account makes me feel better because my hard earned money is not going to a company that hires felons, or fails to do background checks. If you read this make a point to let your friends and family know the real story before they decide to give all their personal information to an employee who cannot be trusted. I have been made aware of this particular employees records and current charges by small talk, but who knows what other employees might be hiding. Shame on Kimbrells for representing themselves as a business of integrity.