Henn Automotive Inc.

★★★★☆
  • 1152 N Broome St

    Waxhaw, NC 28173

    Map & Directions
  • 704-243-2540

About Henn Automotive Inc.

Details
Hours
Mon-Fri 7:30am-6pm

Automotive

Automotive
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4.0 9
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.

Beware of this place. They quoted a really high price for the work, and then charged me when I didn't agree. Bottom line: do not go here unless you want to be gouged.

3
★★★★★

Beware of this place. They quoted a really high price for the work, and then charged me when I didn't agree. Bottom line: do not go here unless you want to be gouged.

.

Too often people take the time to complain but they dont take the time to give praise .I highly recommend these guys.

Henns automotive has saved me literally thousands in repair bills.

Incident #1, my son hit a curb with his 2009 Chevy

3
★★★★★

Too often people take the time to complain but they dont take the time to give praise .I highly recommend these guys.

Henns automotive has saved me literally thousands in repair bills.

Incident #1, my son hit a curb with his 2009 Chevy

.

I was at this repair shop the other day. I have to say I dont agree with the previous reviews. My experience there was very pleasant. I got and oil change and my tires rotated. While they were doing that they found a hole in one of my

3
★★★★★

I was at this repair shop the other day. I have to say I dont agree with the previous reviews. My experience there was very pleasant. I got and oil change and my tires rotated. While they were doing that they found a hole in one of my

.

Unfriendly service, poor quality work, and dishonest business practices.

Henn Automotive used to be a decent shop that you could trust, however it has become far from that in recent years and I wouldn't let them even touch my lawnmower.

3
★★★★★

Unfriendly service, poor quality work, and dishonest business practices.

Henn Automotive used to be a decent shop that you could trust, however it has become far from that in recent years and I wouldn't let them even touch my lawnmower.

.

I dropped off my '77 GMC motorhome to have new CV joints installed at Henn Automotive in Waxhaw, NC. The estimate was that the job would be in the"mid-800's". After several days I called to see what was going on and they were having trouble locating parts. I gave them the number of Alex Sirum GMC (Okeechobee, Fl) who deals exclusively with vintage GMC's. I called Jeff Sirum (with whom I have long association) and he gave me the price: the CV joints would be $225 each plus $36 shipping. He also said that for him, the job would take two hours, but for an inexperienced mechanic, it would take three hours. The parts were shipped and after a week, and with no callback, I called Henn again for an update. The mechanic had apparently been out of town and so it wasn't done yet, but he would be back Friday the 9th of April. The RV would be done Monday. I called again on the 12th, and the mechanic was having a hard time (I suggested that he call Sirum's again for technical advice), but he said the job would be done Monday eve. Tuesday AM Henn's did call and said that the work still wasn't done (splines were "rusted in") but should be finished late Tuesday PM. Late that afternoon, they called my wife (who was out of town) to tell her to tell me that the work was complete. Wednesday the 14th, I went to pick up the GMC and the bill was over $1100! I looked at the bill and Henn's had even added to the cost of the CV joints that I had to locate for them! They also charged me for six hours of labor due to the problem with "rust". Sirum's told me that it only takes six bolts to take the CV joint out, and the problem is not rust, but grease all over the area. I asked Henn's why I was charged more than they paid for the CV joints and the response was that they needed to make money on the deal (they already charge $75/hour). I, in effect, paid for an extra three hours of work because of their inexperience (for which they shouldn't have accepted the job). The price was lowered by $100, but it still cost me more than $300 to have Henn do it instead of an expert. Could they do a basic mechanical job well? I'm not going to find out. I'm not sure that they did this one right. I am sure that they charged my too much.

0
★☆☆☆☆

I dropped off my '77 GMC motorhome to have new CV joints installed at Henn Automotive in Waxhaw, NC. The estimate was that the job would be in the"mid-800's". After several days I called to see what was going on and they were having trouble locating parts. I gave them the number of Alex Sirum GMC (Okeechobee, Fl) who deals exclusively with vintage GMC's. I called Jeff Sirum (with whom I have long association) and he gave me the price: the CV joints would be $225 each plus $36 shipping. He also said that for him, the job would take two hours, but for an inexperienced mechanic, it would take three hours. The parts were shipped and after a week, and with no callback, I called Henn again for an update. The mechanic had apparently been out of town and so it wasn't done yet, but he would be back Friday the 9th of April. The RV would be done Monday. I called again on the 12th, and the mechanic was having a hard time (I suggested that he call Sirum's again for technical advice), but he said the job would be done Monday eve. Tuesday AM Henn's did call and said that the work still wasn't done (splines were "rusted in") but should be finished late Tuesday PM. Late that afternoon, they called my wife (who was out of town) to tell her to tell me that the work was complete. Wednesday the 14th, I went to pick up the GMC and the bill was over $1100! I looked at the bill and Henn's had even added to the cost of the CV joints that I had to locate for them! They also charged me for six hours of labor due to the problem with "rust". Sirum's told me that it only takes six bolts to take the CV joint out, and the problem is not rust, but grease all over the area. I asked Henn's why I was charged more than they paid for the CV joints and the response was that they needed to make money on the deal (they already charge $75/hour). I, in effect, paid for an extra three hours of work because of their inexperience (for which they shouldn't have accepted the job). The price was lowered by $100, but it still cost me more than $300 to have Henn do it instead of an expert. Could they do a basic mechanical job well? I'm not going to find out. I'm not sure that they did this one right. I am sure that they charged my too much.

Pros: The vehicle made it home

Cons: Cost, unknowledgeable mechanic, I don't trust them

.

We live in Waxhaw and we've been using Henn Automotive's services since they began their business. Their crew has always been professional and very honest in all of their dealings. We have actually become friends with Mike and other members of their staff through the years. Our family has four older cars that we take to Henn occasionally for maintenance, etc.- and we wouldn't trust anyone else to work on them. We've never had anything but excellent service - and always recommend them to anyone looking for great service.

5
★★★★★

We live in Waxhaw and we've been using Henn Automotive's services since they began their business. Their crew has always been professional and very honest in all of their dealings. We have actually become friends with Mike and other members of their staff through the years. Our family has four older cars that we take to Henn occasionally for maintenance, etc.- and we wouldn't trust anyone else to work on them. We've never had anything but excellent service - and always recommend them to anyone looking for great service.

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.

I live in Waxhaw and was trying to support Waxhaw businesses, so I took my car to Henn. I spent $689 in April for an A/C repair. Several weeks later, it still was not working right, so I called and dropped it off again. They made an adjustment at no charge to me. Several more weeks later, it was still not working right. It seemed to be an intermittent problem at first, but got worse. I left the car with Henn, who did not call -- I had to call him to find out what the status was. He said they could not figure out what was wrong. I told them to just drive it while they had it until they figured it out. They never called. I had to call and find out they had already fixed the car, to the tune of $331, which I was not expecting. I figured since they had already replaced major parts, it had to be something that just needed adjusting. Turns out it was the condenser fan -- and the mechanics should have caught that the first go-round. I tried contacting Mike Henn to discuss the possibility of getting reimbursed for labor charges for the latest repair, but never heard back. He will not get any more of my business, and I will tell everyone I know to take their cars somewhere else.

1
★☆☆☆☆

I live in Waxhaw and was trying to support Waxhaw businesses, so I took my car to Henn. I spent $689 in April for an A/C repair. Several weeks later, it still was not working right, so I called and dropped it off again. They made an adjustment at no charge to me. Several more weeks later, it was still not working right. It seemed to be an intermittent problem at first, but got worse. I left the car with Henn, who did not call -- I had to call him to find out what the status was. He said they could not figure out what was wrong. I told them to just drive it while they had it until they figured it out. They never called. I had to call and find out they had already fixed the car, to the tune of $331, which I was not expecting. I figured since they had already replaced major parts, it had to be something that just needed adjusting. Turns out it was the condenser fan -- and the mechanics should have caught that the first go-round. I tried contacting Mike Henn to discuss the possibility of getting reimbursed for labor charges for the latest repair, but never heard back. He will not get any more of my business, and I will tell everyone I know to take their cars somewhere else.

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.

I am new to the area and am looking for an automitive shop to build a relationship with. My experience with Henn was not up to standards. I had made an appointment for an oil change and when I dropped off my car, I was told I'd have to wait in line with everyone else. What's the point of scheduling an appointment if you have to wait. That is first come first serve. On top of that, the secretary was rude and had less than quality customer service skills. I will continue looking for a shop and Henn will not get anymore of my hard earned dollars. Apparently, they don't need the business.

1
★☆☆☆☆

I am new to the area and am looking for an automitive shop to build a relationship with. My experience with Henn was not up to standards. I had made an appointment for an oil change and when I dropped off my car, I was told I'd have to wait in line with everyone else. What's the point of scheduling an appointment if you have to wait. That is first come first serve. On top of that, the secretary was rude and had less than quality customer service skills. I will continue looking for a shop and Henn will not get anymore of my hard earned dollars. Apparently, they don't need the business.

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1 out of 1 people found this review helpful.

.

Although the exterior is junky, the service is excellent. The employees are very nice and try to help you and explain what's going on with your vehicle. The pricing is very reasonable, especially since they mainly work on european cars.

4
★★★★☆

Although the exterior is junky, the service is excellent. The employees are very nice and try to help you and explain what's going on with your vehicle. The pricing is very reasonable, especially since they mainly work on european cars.

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