Colfax Furniture & Mattress

★☆☆☆☆
  • 801 Silas Creek Pkwy

    Winston Salem, NC 27127

    Map & Directions
  • 336-499-0915

About Colfax Furniture & Mattress

Hours
Sun 12pm-6pm, Mon-Fri 10am-8pm, Sat 10am-7pm

Home & Garden

Home & Garden
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Wow! The warranty is a ripoff!! We had the same experience as the previous poster except that our couch is not leather. We waited for over a year for our parts to "come in from China" but at looooong last, a repairman came and re-cushioned our furniture. Unfortunately, a year later, we are having the same issues with our cushions and are now contacting customer service yet again. Wouldn't you guess it, we are still waiting for a return call. DO NOT BUY FROM COLFAX AND DO NOT BUY THE WARRANTY!!!!!!

1
★☆☆☆☆

Wow! The warranty is a ripoff!! We had the same experience as the previous poster except that our couch is not leather. We waited for over a year for our parts to "come in from China" but at looooong last, a repairman came and re-cushioned our furniture. Unfortunately, a year later, we are having the same issues with our cushions and are now contacting customer service yet again. Wouldn't you guess it, we are still waiting for a return call. DO NOT BUY FROM COLFAX AND DO NOT BUY THE WARRANTY!!!!!!

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Good luck to you if you purchase furniture or the platinum warranty from this store! The furniture is junk and when you try to make a claim with your warranty you will be given the run-around and your repair parts will never actually "come in from China." Customer service is very rude and even employees at this store pulled me aside and told me how horrible this place is. Save yourself time and money - go somewhere else!! Anywhere else!!

1
★☆☆☆☆

Good luck to you if you purchase furniture or the platinum warranty from this store! The furniture is junk and when you try to make a claim with your warranty you will be given the run-around and your repair parts will never actually "come in from China." Customer service is very rude and even employees at this store pulled me aside and told me how horrible this place is. Save yourself time and money - go somewhere else!! Anywhere else!!

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We purchased Leather furniture from Colfax in 2008; in addition to that we purchased the extra leather repair coverage. In less than 6 months the sofa needed repair work done. We submitted our claim and as of today May 1, 2010 we STILL do not have our furniture repaired. We have worked with at least 4 different people (it seems to me that they have a high turn over rate of staff) and we are no closer to our repair being completed as when we first started. For over 6 months we were told the parts were still in China and had not come in yet. I would not recommend going to them for anything, even their sale periods. From my experience their warranty work and extra coverage is 100% not trustworthy.

I gave them 1 star because the system requires otherwise they would have gotten none.

1
★☆☆☆☆

We purchased Leather furniture from Colfax in 2008; in addition to that we purchased the extra leather repair coverage. In less than 6 months the sofa needed repair work done. We submitted our claim and as of today May 1, 2010 we STILL do not have our furniture repaired. We have worked with at least 4 different people (it seems to me that they have a high turn over rate of staff) and we are no closer to our repair being completed as when we first started. For over 6 months we were told the parts were still in China and had not come in yet. I would not recommend going to them for anything, even their sale periods. From my experience their warranty work and extra coverage is 100% not trustworthy.

I gave them 1 star because the system requires otherwise they would have gotten none.

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