Reeds Jewelers

★☆☆☆☆
  • Crabtree Valley Mall

    Raleigh, NC 27601

    Map & Directions
  • 919-787-4992

About Reeds Jewelers

Categories
  • Shopping
  • Jewelry
  • Luxury Stores
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My husband recently purchased a very expensive ring from Robert Claybrook at this store. We had TERRIBLE service ending the transaction. After he took our credit info he completely screwed up and was rude trying to correct it. It is 5 months later and we are still trying to get things corrected. Also, we were given a ring that was defective and had a broken setting. The whole experience was a big mess. The district manager we are working with is not much better. I would not suggest buying a piece of jewelery from them.

1
★☆☆☆☆

My husband recently purchased a very expensive ring from Robert Claybrook at this store. We had TERRIBLE service ending the transaction. After he took our credit info he completely screwed up and was rude trying to correct it. It is 5 months later and we are still trying to get things corrected. Also, we were given a ring that was defective and had a broken setting. The whole experience was a big mess. The district manager we are working with is not much better. I would not suggest buying a piece of jewelery from them.

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Business Response:

Good afternoon Stephanie S. I am the new Customer Service manager for our stores and I wanted to reach out to you regarding your experience with REEDS Jewelers. Although we do realize that this situation occurred several years ago it is my duty to ensure that each and every customer receives exceptional service before, during, and after the purchase! We ask that you please contact us at customer@reeds.com so that we may further assist you. Thank you for taking the time to let us know where we need to improve and we look forward to your contact. Thanks again and have a great day!

Message from Reeds Jewelers

We are proud that you have chosen REEDS Jewelers as your fine jewelry professional service/sales center. We are excited that you have given us the opportunity to show you just how far a family-owned business will go to give you a great experience! For more information about our company, please visit http://www.reeds.com

More about Reeds Jewelers

Sales, Repairs, Sizing. Full-Service Jeweler

 

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