The Lodge At Mallard Creek

★☆☆☆☆
  • 7815 Chelsea Jade Ln

    Charlotte, NC 28269

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About The Lodge At Mallard Creek

Hours
Mon-Fri 9am-5pm, Sat Closed, Sun Closed

Real Estate

Real Estate
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This apartment complex has nice grounds and the apartment itself was okay to live in. I lived there two years (was very ready for my lease to be up by the 2nd year), and had 2 major issues with the place:
1) The management must give the maintenance folks bonuses to keep costs way down b/c they make tenants have to call in for repairs every 6 months or so, rather than replace things that should. I am a single 40 year old woman with no pets or kids and so was very gentle on my apartment. The kitchen faucet, which was on it's last leg when I moved in had to be "repaired" 2 times before they finally replaced it. I had a plumbing leak I was unaware of (the leak drained outside of my apartment) until I received a large water bill. Of course I was held responsible for the bill, even though it was in issue with the apartment's plumbing. And rather fixing the problem, I had to put up with "repairs" that only lasted about 6 months - when I saw my water bill increase, I knew the issue was back and had to call maintenance again.
2) The biggest issue however, is how they nickel and dime you upon moving out. Despite an apartment left in great condition after two years, they were still able to find 2 issues to charge me with - a bent (not broken) blind and a dirty oven. Though I could live w/that, no biggie. My main issue is this - the weekend I moved out we had 100 degree weather with heat indexes at 114 and on the Sunday my lease was up I was supposed to turn in keys I called to say that I would turn in my keys first thing Monday morning b/c I was suffering from heat exhaustion and to call me back if that was a problem. Didn't hear anything, showed up Monday morning and was charged a day of rent for holding the keys for what amounted to the hours that spanned from the closing of the office on Sunday (the day of the end of my lease) to Monday morning. So yes, Daina King-Vilnis, Asst. Manager will be really nice when trying to get you into the apartment, but be prepared to deal with things not being replaced when they need to, fixtures and appliances in various states of disrepair when moving in, and being charged for every little thing left and right when you move out.

1
★☆☆☆☆

This apartment complex has nice grounds and the apartment itself was okay to live in. I lived there two years (was very ready for my lease to be up by the 2nd year), and had 2 major issues with the place:
1) The management must give the maintenance folks bonuses to keep costs way down b/c they make tenants have to call in for repairs every 6 months or so, rather than replace things that should. I am a single 40 year old woman with no pets or kids and so was very gentle on my apartment. The kitchen faucet, which was on it's last leg when I moved in had to be "repaired" 2 times before they finally replaced it. I had a plumbing leak I was unaware of (the leak drained outside of my apartment) until I received a large water bill. Of course I was held responsible for the bill, even though it was in issue with the apartment's plumbing. And rather fixing the problem, I had to put up with "repairs" that only lasted about 6 months - when I saw my water bill increase, I knew the issue was back and had to call maintenance again.
2) The biggest issue however, is how they nickel and dime you upon moving out. Despite an apartment left in great condition after two years, they were still able to find 2 issues to charge me with - a bent (not broken) blind and a dirty oven. Though I could live w/that, no biggie. My main issue is this - the weekend I moved out we had 100 degree weather with heat indexes at 114 and on the Sunday my lease was up I was supposed to turn in keys I called to say that I would turn in my keys first thing Monday morning b/c I was suffering from heat exhaustion and to call me back if that was a problem. Didn't hear anything, showed up Monday morning and was charged a day of rent for holding the keys for what amounted to the hours that spanned from the closing of the office on Sunday (the day of the end of my lease) to Monday morning. So yes, Daina King-Vilnis, Asst. Manager will be really nice when trying to get you into the apartment, but be prepared to deal with things not being replaced when they need to, fixtures and appliances in various states of disrepair when moving in, and being charged for every little thing left and right when you move out.

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