Country Connection

★★★★☆
  • 1975 Us Highway 70 E

    Garner, NC 27529

    Map & Directions
  • 919-779-0000

About Country Connection

Categories
Hours
Sun 1pm-6pm, Mon-Fri 10am-7pm, Sat 10am-6pm
4.0 4
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.

Great selection of Western Wear, boots, jeans, purses, hats, you name it! If they don't have it they'll try to order it.
Sales staff very knowledgeable and helpful. I recommend everyone go there and take a look around.

3
★★★★★

Great selection of Western Wear, boots, jeans, purses, hats, you name it! If they don't have it they'll try to order it.
Sales staff very knowledgeable and helpful. I recommend everyone go there and take a look around.

.

I went in this past Thursday to purchase a pair of boots for the first time. Although the sales staff was extremely knowledgeable and helpful about picking out the appropriate boot, they failed to correctly inform me of their return policy. I spent almost an hour in the store and made it clear that I was unsure of the boot I was considering buying because it seemed too wide to fit under jeans. I specifically asked if I could return the boots and the response was 'yes'. Further, when I checked out the boots rang up for $60.00 more than I had expected because the display boot was on top of boxes that contained a much cheaper boot. Again, I hesitated because this was more money than I had planned on spending and this is not a purchase that is typically within my budget. I asked again if I could 'return' the boots and the response was 'yes' so I purchased them anyway. Once home, I tried on the boots (inside, on carpet) and was not happy with the way they fit with pants. I returned to the store on Sunday (with the receipt and tags on the boots) and was told that I could only exchange the boots or receive store credit. Surely, if the store carries an exchange or store credit only return policy, the time to tell me that would have been during the two times that I specifically asked. Also, there is not anything in writing that is visible to the customers before making a purchase about the return policy until you actually purchase something. Then it is written at the bottom of the receipt. Had I been informed of the correct policy, I would not have purchased the boots. Although I do my best to support local retailers, I feel as though these guys are sneaky about their sales tactics. There is no reason why they could not be upfront and honest about their return policy...other than they know they would not have made a sale.

0
★☆☆☆☆

I went in this past Thursday to purchase a pair of boots for the first time. Although the sales staff was extremely knowledgeable and helpful about picking out the appropriate boot, they failed to correctly inform me of their return policy. I spent almost an hour in the store and made it clear that I was unsure of the boot I was considering buying because it seemed too wide to fit under jeans. I specifically asked if I could return the boots and the response was 'yes'. Further, when I checked out the boots rang up for $60.00 more than I had expected because the display boot was on top of boxes that contained a much cheaper boot. Again, I hesitated because this was more money than I had planned on spending and this is not a purchase that is typically within my budget. I asked again if I could 'return' the boots and the response was 'yes' so I purchased them anyway. Once home, I tried on the boots (inside, on carpet) and was not happy with the way they fit with pants. I returned to the store on Sunday (with the receipt and tags on the boots) and was told that I could only exchange the boots or receive store credit. Surely, if the store carries an exchange or store credit only return policy, the time to tell me that would have been during the two times that I specifically asked. Also, there is not anything in writing that is visible to the customers before making a purchase about the return policy until you actually purchase something. Then it is written at the bottom of the receipt. Had I been informed of the correct policy, I would not have purchased the boots. Although I do my best to support local retailers, I feel as though these guys are sneaky about their sales tactics. There is no reason why they could not be upfront and honest about their return policy...other than they know they would not have made a sale.

Pros: good range of western wear and outdoor attire

Cons: sneaky sales tactics

.

Great place to shop for new boots, western hats and boots. The staff is friendly and helpful. The prices are average and the sales are good to catch for a real bargain

4
★★★★☆

Great place to shop for new boots, western hats and boots. The staff is friendly and helpful. The prices are average and the sales are good to catch for a real bargain

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.

they have everything you could want and need.
its the only place i go to get my clothing and boots from.

2
★★★★★

they have everything you could want and need.
its the only place i go to get my clothing and boots from.

 

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