Toys R US

★★☆☆☆
  • 201 Crossroads Blvd

    Cary, NC 27518

    Map & Directions
  • 919-859-1971

About Toys R US

Hours
Sun 10am-8pm, Mon-Sat 9am-9:30pm

Shopping

Shopping
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If you need help at the Cary Toys R Us, ask for, " ANISHA " \r
I was shopping for a 10 year old little boy and I had no idea what he would like. Ms. Anisha was busy doing something else when I asked for her help. She turned around, all

1
★★★☆☆

If you need help at the Cary Toys R Us, ask for, " ANISHA " \r
I was shopping for a 10 year old little boy and I had no idea what he would like. Ms. Anisha was busy doing something else when I asked for her help. She turned around, all

.

My grandson lives in NC, just outside cary. they had advertised a 12 volt Quad on the web.\r
I tried to order it from the web, but that didn't work easily, so i called Customer service to order the quad. The woman at CS told me i

0
★☆☆☆☆

My grandson lives in NC, just outside cary. they had advertised a 12 volt Quad on the web.\r
I tried to order it from the web, but that didn't work easily, so i called Customer service to order the quad. The woman at CS told me i

.

In today's economy you always have to try to be saavy about the purchases you make right? Well, I recently purchased a few PSP3 games for X-mas and I found out that each one is now $20 less at Target (bummer!) I decided to dig out my receipts and try to get a price adjustment ($40 will fill up my tank of gas). I purchased one of the games at Best Buy and another game I had purchased at Toys R Us.
Best Buy will do a price match (woo hoo!!!) but when I called Toys R Us that's when it became obvious why I won't shop there any longer....
1) For starters when I called I was was on hold for like 15 mins and was disconnected twice. The third time I called an obviously very unhappy employee answered the phone. It became very clear that my objective to understand their price matching policy was not her objective (which was to see how quickly she could dismiss my call). Not sure what Toys R Us's employee training is like, but I would assume that they would train employees on how to be curteous and professional. My guess is that this person might have been absent that day or went out for a long bathroom break when the customer service training class was offered.... I know that it is difficult to find high quality employees now a days, however it would seem to me that if Toys R Us wants to keep any business ensuring that all employees representing the company, exhibit company values would be a priority.
2) No Price Matching Policy- I know that it may be a hassel to shop around for the best price, but if you shop at Best Buy or Target or Walmart (Walmart can be hassel at times) they will do a price match if a few days later you are sickend to see something that you just purchased is significantly cheaper (Remember, You work hard for your $--don't throw it away!!!).

Perhaps my review won't improve Toy's R Us's customer Service nor the experience that shoppers will have, given that poor customer service reviews have been posted since 2005 and the same problems continue to plague this toy retailer, but for what it's worth I feel better hopefully having someone read this and take their business elsewhere.

*****Lesson learned:I will ONLY shop at places that offer a price Matching policy AND offer good customer service (lets face it...No one really cares to offer GREAT customer Service anymore). Sorry Toys R Us..You DON"T stand a CHANCE!!

1
★☆☆☆☆

In today's economy you always have to try to be saavy about the purchases you make right? Well, I recently purchased a few PSP3 games for X-mas and I found out that each one is now $20 less at Target (bummer!) I decided to dig out my receipts and try to get a price adjustment ($40 will fill up my tank of gas). I purchased one of the games at Best Buy and another game I had purchased at Toys R Us.
Best Buy will do a price match (woo hoo!!!) but when I called Toys R Us that's when it became obvious why I won't shop there any longer....
1) For starters when I called I was was on hold for like 15 mins and was disconnected twice. The third time I called an obviously very unhappy employee answered the phone. It became very clear that my objective to understand their price matching policy was not her objective (which was to see how quickly she could dismiss my call). Not sure what Toys R Us's employee training is like, but I would assume that they would train employees on how to be curteous and professional. My guess is that this person might have been absent that day or went out for a long bathroom break when the customer service training class was offered.... I know that it is difficult to find high quality employees now a days, however it would seem to me that if Toys R Us wants to keep any business ensuring that all employees representing the company, exhibit company values would be a priority.
2) No Price Matching Policy- I know that it may be a hassel to shop around for the best price, but if you shop at Best Buy or Target or Walmart (Walmart can be hassel at times) they will do a price match if a few days later you are sickend to see something that you just purchased is significantly cheaper (Remember, You work hard for your $--don't throw it away!!!).

Perhaps my review won't improve Toy's R Us's customer Service nor the experience that shoppers will have, given that poor customer service reviews have been posted since 2005 and the same problems continue to plague this toy retailer, but for what it's worth I feel better hopefully having someone read this and take their business elsewhere.

*****Lesson learned:I will ONLY shop at places that offer a price Matching policy AND offer good customer service (lets face it...No one really cares to offer GREAT customer Service anymore). Sorry Toys R Us..You DON"T stand a CHANCE!!

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.

In today's economy you always have to try to be saavy about the purchases you make right? Well, I recently purchased a few PSP3 games for X-mas and I found out that each one is now $20 less at Target (bummer!) I decided to dig out my receipts and try to get a price adjustment ($40 will fill up my tank of gas). I purchased one of the games at Best Buy and another game I had purchased at Toys R Us.
Best Buy will do a price match (woo hoo!!!) but when I called Toys R Us that's when it became obvious why I won't shop there any longer....
1) For starters when I called I was was on hold for like 15 mins and was disconnected twice. The third time I called an obviously very unhappy employee answered the phone. It became very clear that my objective to understand their price matching policy was not her objective (which was to see how quickly she could dismiss my call). Not sure what Toys R Us's employee training is like, but I would assume that they would train employees on how to be curteous and professional. My guess is that this person might have been absent that day or went out for a long bathroom break when the customer service training class was offered.... I know that it is difficult to find high quality employees now a days, however it would seem to me that if Toys R Us wants to keep any business ensuring that all employees representing the company, exhibit company values would be a priority.
2) No Price Matching Policy- I know that it may be a hassel to shop around for the best price, but if you shop at Best Buy or Target or Walmart (Walmart can be hassel at times) they will do a price match if a few days later you are sickend to see something that you just purchased is significantly cheaper (Remember, You work hard for your $--don't throw it away!!!).

Perhaps my review won't improve Toy's R Us's customer Service nor the experience that shoppers will have, given that poor customer service reviews have been posted previously and the same problems continue to plague this toy retailer, but for what it's worth I feel better hopefully having someone read this and take their business elsewhere.

*****Lesson learned:I will ONLY shop at places that offer a price Matching policy AND offer good customer service (lets face it...No one really cares to offer GREAT customer Service anymore). Sorry Toys R Us..You DON"T stand a CHANCE!!

0
★☆☆☆☆

In today's economy you always have to try to be saavy about the purchases you make right? Well, I recently purchased a few PSP3 games for X-mas and I found out that each one is now $20 less at Target (bummer!) I decided to dig out my receipts and try to get a price adjustment ($40 will fill up my tank of gas). I purchased one of the games at Best Buy and another game I had purchased at Toys R Us.
Best Buy will do a price match (woo hoo!!!) but when I called Toys R Us that's when it became obvious why I won't shop there any longer....
1) For starters when I called I was was on hold for like 15 mins and was disconnected twice. The third time I called an obviously very unhappy employee answered the phone. It became very clear that my objective to understand their price matching policy was not her objective (which was to see how quickly she could dismiss my call). Not sure what Toys R Us's employee training is like, but I would assume that they would train employees on how to be curteous and professional. My guess is that this person might have been absent that day or went out for a long bathroom break when the customer service training class was offered.... I know that it is difficult to find high quality employees now a days, however it would seem to me that if Toys R Us wants to keep any business ensuring that all employees representing the company, exhibit company values would be a priority.
2) No Price Matching Policy- I know that it may be a hassel to shop around for the best price, but if you shop at Best Buy or Target or Walmart (Walmart can be hassel at times) they will do a price match if a few days later you are sickend to see something that you just purchased is significantly cheaper (Remember, You work hard for your $--don't throw it away!!!).

Perhaps my review won't improve Toy's R Us's customer Service nor the experience that shoppers will have, given that poor customer service reviews have been posted previously and the same problems continue to plague this toy retailer, but for what it's worth I feel better hopefully having someone read this and take their business elsewhere.

*****Lesson learned:I will ONLY shop at places that offer a price Matching policy AND offer good customer service (lets face it...No one really cares to offer GREAT customer Service anymore). Sorry Toys R Us..You DON"T stand a CHANCE!!

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When someone is double charged at the store non of the associates or managers know how to handle the situation. They give you a phone number to call to get your extra charge back which is wrong. A person in the store that is a manager should have the authority to give a double charge back to the customer as they are in line.

1
★☆☆☆☆

When someone is double charged at the store non of the associates or managers know how to handle the situation. They give you a phone number to call to get your extra charge back which is wrong. A person in the store that is a manager should have the authority to give a double charge back to the customer as they are in line.

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.

This place is horrible! The sale prices do not ring correctly and when you complain the manager DIANE will tell you "yeah that sign is incorrect" and it is "a cooperate problem not hers". I often see other unhappy customers there as well. The staff is rude the prices are incorrect.. it is basically anyones guess what you will be charged at the register. And the worst part is I have only visited 3 times and had the same issue all 3 times!! I will never go there again!

1
★☆☆☆☆

This place is horrible! The sale prices do not ring correctly and when you complain the manager DIANE will tell you "yeah that sign is incorrect" and it is "a cooperate problem not hers". I often see other unhappy customers there as well. The staff is rude the prices are incorrect.. it is basically anyones guess what you will be charged at the register. And the worst part is I have only visited 3 times and had the same issue all 3 times!! I will never go there again!

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1 out of 1 people found this review helpful.

.

Wow, they open at 10am and it's 10:30am. I have been on hold for 15 minutes and still no answer on whether or not a doll is in stock. This is after calling 3 times and getting disconnected. If there were only more locations to choose from I would not call and check I would just go by but, it's too far to take a chance. It's 10:37 now and another person just picked up the phone to see if they could help me. 10:42am no answer, another person picks up the phone and says "she said she don't see it but she is checking the warehouse" I don't know who she is or what warehouse "she" is referring to. 10:45, no answer - who knew toys r us was so busy with the phones, and it's not even xmas time. 10:48am - they answered and they don't have it in stock. Wow!!

2
★★☆☆☆

Wow, they open at 10am and it's 10:30am. I have been on hold for 15 minutes and still no answer on whether or not a doll is in stock. This is after calling 3 times and getting disconnected. If there were only more locations to choose from I would not call and check I would just go by but, it's too far to take a chance. It's 10:37 now and another person just picked up the phone to see if they could help me. 10:42am no answer, another person picks up the phone and says "she said she don't see it but she is checking the warehouse" I don't know who she is or what warehouse "she" is referring to. 10:45, no answer - who knew toys r us was so busy with the phones, and it's not even xmas time. 10:48am - they answered and they don't have it in stock. Wow!!

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.

The staff is very friendly and the manager is the same. Always has what we are looking for and never "out of stock" as some of the mass merchandiser stores. The Manager is great to deal with. Will give my business to this store versus the local walmarts and Target.

5
★★★★★

The staff is very friendly and the manager is the same. Always has what we are looking for and never "out of stock" as some of the mass merchandiser stores. The Manager is great to deal with. Will give my business to this store versus the local walmarts and Target.

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.

I've shopped at ToysRus for years I think everyone has been in the store at least once in their life. But what has made me never ever ever go to the store in Crossroads shopping center is the Store Manager Jennifer. I have never seen such as unhappy, unfriendly, utterly disrepectful person in my life. She did everything in her power to P--S ME OFF!!!! I will encourge you, your family and friends to shop elsewhere. At least until that hateful B---H is fired.

0
★☆☆☆☆

I've shopped at ToysRus for years I think everyone has been in the store at least once in their life. But what has made me never ever ever go to the store in Crossroads shopping center is the Store Manager Jennifer. I have never seen such as unhappy, unfriendly, utterly disrepectful person in my life. She did everything in her power to P--S ME OFF!!!! I will encourge you, your family and friends to shop elsewhere. At least until that hateful B---H is fired.

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They have a really good selection of popular and classic toys for all ages. They also have a pretty good baby section including sippy cups and diapers. They usually have some good buys on clearance as well. Staff is friendly and on weekdays the lines are not long.

4
★★★★☆

They have a really good selection of popular and classic toys for all ages. They also have a pretty good baby section including sippy cups and diapers. They usually have some good buys on clearance as well. Staff is friendly and on weekdays the lines are not long.

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0 out of 1 people found this review helpful.

.

This Toys R Us story is ok. The store is large and has a huge selection of toys but it is not organized well. Every time I go to find something specific I end up having to ask someone where to look. The checkout lines are usually slow and sale items often do not ring up at the right price.

3
★★★☆☆

This Toys R Us story is ok. The store is large and has a huge selection of toys but it is not organized well. Every time I go to find something specific I end up having to ask someone where to look. The checkout lines are usually slow and sale items often do not ring up at the right price.

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