Southeast Oasis Pools Inc

★★★☆☆
  • 11729 Carolina Place Parkway

    Pineville, NC 28134

    Map & Directions
  • 704-542-5300

About Southeast Oasis Pools Inc

Categories
  • Swimming Pool Contractors
  • Hot Tubs & Spas
Hours
Monday: 10:00 AM - 05:00 PM
Tuesday: 10:00 AM - 05:00 PM
Wednesday: 10:00 AM - 05:00 PM
Thursday: 10:00 AM - 05:00 PM
Friday: 10:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 01:00 PM - 05:00 PM

Shopping

Shopping
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.

My experience with this company started out good and went south from there. We decided on which one we wanted and got the price with us doing the installation and them doing it. We decided on them since the salesperson told us that if they did it everything would be included in the package. My husband and I specifically asked them if that included coving. Definitely got a "YES" it includes everything. Decided to go with them to install. That was a joke. INstaller was definitely a scatterbrain. Would confuse me with another client. Would say he would call right back and it would be 2 days. Started pool and left stating he would be back the next day to finish and never because he started another pool instead. And the "YES" on everything being included was a lie. But when we contacted the store we were called the LIAR. They said they didn't tell us the coving was included. That was the reason we went with the installation. When I spoke with the "manager" and I use that word loosely, all he could say about everything was sorry for the inconvenience. He was sorry ok. When I went to vacuum lo-and-behold part of the vacuum system is missing. They said we probably threw it away in the boxes. WE did not unpack the stuff. Our so called installers did. Needless to say I have told everyone I know to stay clear of OASIS POOLS PLUS. Unless they want to be lied to, called a liar and shoddy work.

1
★☆☆☆☆

My experience with this company started out good and went south from there. We decided on which one we wanted and got the price with us doing the installation and them doing it. We decided on them since the salesperson told us that if they did it everything would be included in the package. My husband and I specifically asked them if that included coving. Definitely got a "YES" it includes everything. Decided to go with them to install. That was a joke. INstaller was definitely a scatterbrain. Would confuse me with another client. Would say he would call right back and it would be 2 days. Started pool and left stating he would be back the next day to finish and never because he started another pool instead. And the "YES" on everything being included was a lie. But when we contacted the store we were called the LIAR. They said they didn't tell us the coving was included. That was the reason we went with the installation. When I spoke with the "manager" and I use that word loosely, all he could say about everything was sorry for the inconvenience. He was sorry ok. When I went to vacuum lo-and-behold part of the vacuum system is missing. They said we probably threw it away in the boxes. WE did not unpack the stuff. Our so called installers did. Needless to say I have told everyone I know to stay clear of OASIS POOLS PLUS. Unless they want to be lied to, called a liar and shoddy work.

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Business Response:

Customer service is our #1 priority. We've established great relationships with thousands of families across the Carolinas over the last 30+ years. We've maintained an A+ accreditation with the Better Business Bureau (BBB) and will continue to do so for many years to come. Please stop by our showroom and make a decision for yourself. We're confident you'll find our staff to be upfront, professional, friendly. Thanks for your consideration and we look forward to seeing you soon!
.

We just happened to drive by Oasis Pools last weekend while we were patio furniture shopping and noticed that they had patio furniture. We had been to a couple of the other higher end stores in town and been disappointed...either with the selection or with the staff not being helpful. Oasis has a HUGE selection, more than the other stores we had been to and they were pretty much just patio furniture and fireplace stores. I always thought Oasis was just a pool store. Anyway, we spoke with a woman that was very helpful and made great recommendations on what furniture would suit us best. They had the furniture we wanted in stock and they delivered it 2 days later. We got a great deal and the furniture is really nice. Another good thing is that they have everything priced so you can tell how much everything is without having to ask. I'd definitely recommend Oasis!

5
★★★★★

We just happened to drive by Oasis Pools last weekend while we were patio furniture shopping and noticed that they had patio furniture. We had been to a couple of the other higher end stores in town and been disappointed...either with the selection or with the staff not being helpful. Oasis has a HUGE selection, more than the other stores we had been to and they were pretty much just patio furniture and fireplace stores. I always thought Oasis was just a pool store. Anyway, we spoke with a woman that was very helpful and made great recommendations on what furniture would suit us best. They had the furniture we wanted in stock and they delivered it 2 days later. We got a great deal and the furniture is really nice. Another good thing is that they have everything priced so you can tell how much everything is without having to ask. I'd definitely recommend Oasis!

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Business Response:

Thanks Taylor...we look forward to a long relationship of continuing to help you create your own backyard Oasis!
.

Left there dissapponited today after finding a nice patio set and was willing to pay all that I had left on my credit card. Company stated that the labeled prices are as is and their policy was NOT to negotiate. Point blank period. 200$ on a 4500$ bill is what they were unwilling to part with. First furniture store I have ever seen unwilling to negotiate. I will take my business elsewhere and suggest you do as well.

1
★☆☆☆☆

Left there dissapponited today after finding a nice patio set and was willing to pay all that I had left on my credit card. Company stated that the labeled prices are as is and their policy was NOT to negotiate. Point blank period. 200$ on a 4500$ bill is what they were unwilling to part with. First furniture store I have ever seen unwilling to negotiate. I will take my business elsewhere and suggest you do as well.

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0 out of 1 people found this review helpful.

Business Response:

It is indeed our policy not to negotiate. We prefer to post our lowest price on each piece of furniture. It seems to make the process easier for our clients as well as our salespeople. We believe you'll find great value in all of our furniture and that we have the lowest prices around for the quality of furniture in our showroom. Stop by and see for yourself. We look forward to helping you turn your backyard into an oasis!
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We purchased a pool from them and was instructed that the pool would be complete in two weeks. Two weeks later we were told it will take two and a half weeks just to it in the store. When I spoke to a female manager and explained that if I would have taken this long I might have spoken with other dealers. She told me that if I would have done my research I would have known that it would not have been complete by his time. I thought that's what I paid them to do and be truthful about the information. It has been six weeks and I still do not have a fully installed pool. Several parts have arrived broken and they have to go to back to Oasis to get them. Next time I will do my research and get it at another location.

2
★★☆☆☆

We purchased a pool from them and was instructed that the pool would be complete in two weeks. Two weeks later we were told it will take two and a half weeks just to it in the store. When I spoke to a female manager and explained that if I would have taken this long I might have spoken with other dealers. She told me that if I would have done my research I would have known that it would not have been complete by his time. I thought that's what I paid them to do and be truthful about the information. It has been six weeks and I still do not have a fully installed pool. Several parts have arrived broken and they have to go to back to Oasis to get them. Next time I will do my research and get it at another location.

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Business Response:

Oasis Pools Plus has been in business since 1979 and has always maintained an A+ Rating with the Better Business Bureau (BBB). As with anything in life or business, problems can arise that are not always within our control. We do our best to keep our customers informed and do anything in our power to keep them happy. Give us a shot and you will find us to be prompt, professional, friendly and helpful. Thanks for your interest in Oasis Pools Plus.
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I purchased my first pool from Oasis Pools Plus in 1987 and bought another one from them in 2003 when I moved to a new house. I buy all of my chemicals and supplies from them and have always found the staff helpful and very nice. A couple of them know even know me by name. They are locally-owned but have the professional feel of a national company. I'd recommend them to anyone thinking about a pool or anyone who has a pool and is looking for a good place to get their supplies. Oh, and I also bought a set of patio furniture from them last year...best deals in town!

5
★★★★★

I purchased my first pool from Oasis Pools Plus in 1987 and bought another one from them in 2003 when I moved to a new house. I buy all of my chemicals and supplies from them and have always found the staff helpful and very nice. A couple of them know even know me by name. They are locally-owned but have the professional feel of a national company. I'd recommend them to anyone thinking about a pool or anyone who has a pool and is looking for a good place to get their supplies. Oh, and I also bought a set of patio furniture from them last year...best deals in town!

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Business Response:

Thanks for the kind words, John! We'll see you very soon I'm sure!
.

My grandmother bought a pool from Oasis, in hopes it would improve my Mother's health. It turned out to be more of a headache than it was worth. The installers did not bring the deck and hand rails. The installers also left a tremendous mess for my 86 year old grandmother and my ailing Mother to clean up! The fellow I spoke with said that the installers are not part of Oasis and was sorry. I asked him also about the deck and hand rails, he told me he would do what he could to get them brought out. After a week, and no deck, I went up to the store. I was approached by " the manager". After explaining my problem, and my disappointment in their/his lack of concern for completion of the sale, he became very defensive and rude. He told me that no one on his staff would have ever agreed to that. I asked to speak to an owner to only be denied! I finally told him to just let me pick up the deck and hand rails and I would install them myself. Naturally frustrated, I went out to the truck and waited for them to load my trailer with the deck and hand rails. This manager yelled from the warehouse to me at my truck in the parking lot," if you want to kick my a--, just come up here and try. WOW!!! what a way to treat customers. I can promise this, I will never do business with Oasis, and I will be sure to tell everyone about our unfortunate experience. My Mother's health? Well, she passed away 4 months later and never had the chance to enjoy her pool.

1
★☆☆☆☆

My grandmother bought a pool from Oasis, in hopes it would improve my Mother's health. It turned out to be more of a headache than it was worth. The installers did not bring the deck and hand rails. The installers also left a tremendous mess for my 86 year old grandmother and my ailing Mother to clean up! The fellow I spoke with said that the installers are not part of Oasis and was sorry. I asked him also about the deck and hand rails, he told me he would do what he could to get them brought out. After a week, and no deck, I went up to the store. I was approached by " the manager". After explaining my problem, and my disappointment in their/his lack of concern for completion of the sale, he became very defensive and rude. He told me that no one on his staff would have ever agreed to that. I asked to speak to an owner to only be denied! I finally told him to just let me pick up the deck and hand rails and I would install them myself. Naturally frustrated, I went out to the truck and waited for them to load my trailer with the deck and hand rails. This manager yelled from the warehouse to me at my truck in the parking lot," if you want to kick my a--, just come up here and try. WOW!!! what a way to treat customers. I can promise this, I will never do business with Oasis, and I will be sure to tell everyone about our unfortunate experience. My Mother's health? Well, she passed away 4 months later and never had the chance to enjoy her pool.

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0 out of 1 people found this review helpful.

Business Response:

Oasis Pools Plus has been a Better Business Bureau (BBB) accredited company since 1979. We have created relationships with thousands of customers across the Carolinas and have an amazingly loyal customer base after our over 30 years in business. Unfortunately you can't please 100% of people 100% of the time, but that is our goal. Customer service is and always has been our #1 priority. I am certain if you stop by and check us out for yourself, you will find our staff to be extremely helpful, professional, and friendly. Thank you for your interest in Oasis Pools Plus Outdoor Living Showplace and we look forward to seeing you soon!
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Oasis Pools Plus is the best place to get swimming pools, swim toys, patio furniture, spas, and hot tubs. They also have great coupons in the local magazines.

4
★★★★☆

Oasis Pools Plus is the best place to get swimming pools, swim toys, patio furniture, spas, and hot tubs. They also have great coupons in the local magazines.

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Message from Southeast Oasis Pools Inc

Stop by, give us a call or shoot us an email. We'll help you turn your backyard into an oasis!

More about Southeast Oasis Pools Inc

Patio, Casual, Outdoor, and Wicker Furniture (thousands of pieces in stock or let us special order your vision for the perfect style and colors). Swimming Pools (4 on display in our showroom and in our outdoor Pool Park - aboveground, semi-inground, and inground). Spas & Hot Tubs (over a dozen on display and many more available to special order). Replacement Parts, Equipment, Service, and Advice (We've been your Pool & Spa experts for over 30 years).

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