Hall's Flooring

★☆☆☆☆
  • 3300 Monroe Rd

    Charlotte, NC 28205

    Map & Directions
  • 704-376-8501

About Hall's Flooring

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
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I am not impressed by this company at all. I had to use them because my builder used them, but they are not professional and do not stand by their work or their word. They initally told me they carpet rolling up was covered under their warranty but never called back to schedule a time to fix it and when I called them after waiting almost 2 months, they told me it was past their warranty and they offered to charge an outrageous amount to fix it. They are very pricey, very unprofessional. I would not recommend at all.

1
★☆☆☆☆

I am not impressed by this company at all. I had to use them because my builder used them, but they are not professional and do not stand by their work or their word. They initally told me they carpet rolling up was covered under their warranty but never called back to schedule a time to fix it and when I called them after waiting almost 2 months, they told me it was past their warranty and they offered to charge an outrageous amount to fix it. They are very pricey, very unprofessional. I would not recommend at all.

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I recently bought a new construction home and the builder threw in free carpet. I knew what I was going to be able to choose from would be limited and cheap, but I could not believe the lack of customer service I received from the owner himself and the manager. I was expecting to deal with the owner, as he was supposedly my contact. Yet, before I barely made my way toward him, I was met with a snotty grimace from a distance and shrugged off. Another sales person took care of me. At least she was kind and had very good customer service skills. I then made my choice out of three types of super cheap carpet. Peeee yeeeew! I just cannot wait to rip the new carpet up and buy something better. It certainly will not be from this company!

0
★☆☆☆☆

I recently bought a new construction home and the builder threw in free carpet. I knew what I was going to be able to choose from would be limited and cheap, but I could not believe the lack of customer service I received from the owner himself and the manager. I was expecting to deal with the owner, as he was supposedly my contact. Yet, before I barely made my way toward him, I was met with a snotty grimace from a distance and shrugged off. Another sales person took care of me. At least she was kind and had very good customer service skills. I then made my choice out of three types of super cheap carpet. Peeee yeeeew! I just cannot wait to rip the new carpet up and buy something better. It certainly will not be from this company!

Pros: A few of the sales staff understands the concept of good customer service.

Cons: If you don't have the money, the owner doesn't have the time or manners.

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