Brownlee Jewelers

★★★★★
  • 212 S Tryon St# 160

    Charlotte, NC 28281

    Map & Directions
  • 704-374-0100

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Amazing customer service as usual! I love Brownlee, and have always received wonderful service. The ballantyne store staff is friendly, willing to help, efficient, and remembers me by name. Would highly recommend to others!

3
★★★★★

Amazing customer service as usual! I love Brownlee, and have always received wonderful service. The ballantyne store staff is friendly, willing to help, efficient, and remembers me by name. Would highly recommend to others!

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I am apalled at the Brownlee, Arboretum customer service by store manager. I purchased a Hershey Kiss bracelet for my 83 year old Mother for Mother's Day. She wore the bracelet one day and it fell off. I took back to store and

3
★★★★★

I am apalled at the Brownlee, Arboretum customer service by store manager. I purchased a Hershey Kiss bracelet for my 83 year old Mother for Mother's Day. She wore the bracelet one day and it fell off. I took back to store and

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BUYER BEWARE! POOR CUSTOMER SERVICE & RUDE EMPLOYEES!! I took my watch to get fixed and I was told it would be 4-6 weeks. 14 weeks passed and there was no call. I was just called last Thurs, June 21st. The lady on the phone said my

3
★★★★★

BUYER BEWARE! POOR CUSTOMER SERVICE & RUDE EMPLOYEES!! I took my watch to get fixed and I was told it would be 4-6 weeks. 14 weeks passed and there was no call. I was just called last Thurs, June 21st. The lady on the phone said my

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Can we give zero stars??

I went in today to the Huntersville location ready to buy. I knew what I wanted and wanted to get it quickly. I wanted a new setting for my engagement ring. I was sitting with the sales girl by the engagement

3
★★★★★

Can we give zero stars??

I went in today to the Huntersville location ready to buy. I knew what I wanted and wanted to get it quickly. I wanted a new setting for my engagement ring. I was sitting with the sales girl by the engagement

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I'm a retail salesman of 20 years. I understand that I must add value to each of my sales for my customers to justify spending more money with me than they might for similar goods on the internet. I also have a vested interest in building

3
★★★★★

I'm a retail salesman of 20 years. I understand that I must add value to each of my sales for my customers to justify spending more money with me than they might for similar goods on the internet. I also have a vested interest in building

.

I took a set of rings to the Huntersville location to be sized. The Jeweler--would NOT listen to want I wanted, butted in when I was talking to a new female employee--she actually had great listening skills! Anyway--his "macho, I'm a jeweler, you have no idea about anything" attitude took over and of course, my rings came back WRONG!. So I go to pick them up again, after they were promised, and they weren't ready. The owner Mr. Rosseau was in and said--sure--I'll personally see to it!

So a day late and dollar short I go to get my rings--still not perfect--did I mention that they charge more than any place for sizing??? So I mention that I'd like to use the coupon on the website--the owner acts like I'm on drugs and then says, "we don't have a coupon on the website and if we did, you would need to print it (way to be green...). coupon link on their site.

0
★☆☆☆☆

I took a set of rings to the Huntersville location to be sized. The Jeweler--would NOT listen to want I wanted, butted in when I was talking to a new female employee--she actually had great listening skills! Anyway--his "macho, I'm a jeweler, you have no idea about anything" attitude took over and of course, my rings came back WRONG!. So I go to pick them up again, after they were promised, and they weren't ready. The owner Mr. Rosseau was in and said--sure--I'll personally see to it!

So a day late and dollar short I go to get my rings--still not perfect--did I mention that they charge more than any place for sizing??? So I mention that I'd like to use the coupon on the website--the owner acts like I'm on drugs and then says, "we don't have a coupon on the website and if we did, you would need to print it (way to be green...). coupon link on their site.

Cons: Do you know what customer service is?

 

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