Raleigh Car Care

★★★★☆
Family Owned & Operated since 1997
  • 4716 Hargrove Rd

    Raleigh, NC 27616

    Map & Directions
  • 919-877-0076

About Raleigh Car Care

Categories
Details
Hours
Mon-Fri 8am-5pm

Automotive

Automotive
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I can't say enough great things about MPG and every guy who works there. I happened upon them 15 years ago when I was having problems with my beloved Honda Civic. My car was having a problem that was intermittent, which could be difficult to diagnose since the problem was random. I found MPG in the phone book, called them and explained the problem. I ended up spending about 20 minutes on the phone with Mike, one of the owners, as he told me the things it might be. I was immediately sold on taking my car to this place because Mike was willing to take the time to discuss the possible problems and options for my Civic, he was incredibly knowledgeable, and I felt that he must enjoy his job, therefore, I imagined that he would do a great job on my car. My thoughts were exactly right. I took my Civic in and Mike encouraged me to let him try the least expensive treatment for the problem. I was very impressed that he didn't try to sell me the most expensive repair, and I was even more impressed because his idea totally took care of the problem. I even wrote them a thank you note to let them know how much I appreciated their service. That was 15 years ago and I have since developed a great professional relationship with them. When my Civic had to be "put to rest," I decided I would never buy a brand of car that MPG doesn't work on; that's how much I trust them. I have referred a few people who also have cars that MPG will work on, and everyone has been just as pleased as I am. MPG also uses only factory parts specific to your car, rather than your random service station who will use whatever fits. I am a single woman and very much value their honesty and accommodating nature. They know me when I call on the phone to make an appointment and that makes a customer feel valued. What can I say - I love these guys for so many reasons and highly recommend them for anyone who values great customer service, not being ripped off, and for supplying service that is right the first time. If they needed a poster child, it would be me!!!

5
★★★★★

I can't say enough great things about MPG and every guy who works there. I happened upon them 15 years ago when I was having problems with my beloved Honda Civic. My car was having a problem that was intermittent, which could be difficult to diagnose since the problem was random. I found MPG in the phone book, called them and explained the problem. I ended up spending about 20 minutes on the phone with Mike, one of the owners, as he told me the things it might be. I was immediately sold on taking my car to this place because Mike was willing to take the time to discuss the possible problems and options for my Civic, he was incredibly knowledgeable, and I felt that he must enjoy his job, therefore, I imagined that he would do a great job on my car. My thoughts were exactly right. I took my Civic in and Mike encouraged me to let him try the least expensive treatment for the problem. I was very impressed that he didn't try to sell me the most expensive repair, and I was even more impressed because his idea totally took care of the problem. I even wrote them a thank you note to let them know how much I appreciated their service. That was 15 years ago and I have since developed a great professional relationship with them. When my Civic had to be "put to rest," I decided I would never buy a brand of car that MPG doesn't work on; that's how much I trust them. I have referred a few people who also have cars that MPG will work on, and everyone has been just as pleased as I am. MPG also uses only factory parts specific to your car, rather than your random service station who will use whatever fits. I am a single woman and very much value their honesty and accommodating nature. They know me when I call on the phone to make an appointment and that makes a customer feel valued. What can I say - I love these guys for so many reasons and highly recommend them for anyone who values great customer service, not being ripped off, and for supplying service that is right the first time. If they needed a poster child, it would be me!!!

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I can't say enough great things about MPG and every guy who works there. I happened upon them 15 years ago when I was having problems with my beloved Honda Civic. My car was having a problem that was intermittent, which could be difficult to diagnose since the problem was random. I found MPG in the phone book, called them and explained the problem. I ended up spending about 20 minutes on the phone with Mike, one of the owners, as he told me the things it might be. I was immediately sold on taking my car to this place because Mike was willing to take the time to discuss the possible problems and options for my Civic, he was incredibly knowledgeable, and I felt that he must enjoy his job, therefore, I imagined that he would do a great job on my car. My thoughts were exactly right. I took my Civic in and Mike encouraged me to let him try the least expensive treatment for the problem. I was very impressed that he didn't try to sell me the most expensive repair, and I was even more impressed because his idea totally took care of the problem. I even wrote them a thank you note to let them know how much I appreciated their service. That was 15 years ago and I have since developed a great professional relationship with them. When my Civic had to be "put to rest," I decided I would never buy a brand of car that MPG doesn't work on; that's how much I trust them. I have referred a few people who also have cars that MPG will work on, and everyone has been just as pleased as I am. MPG also uses only factory parts specific to your car, rather than your random service station who will use whatever fits. I am a single woman and very much value their honesty and accommodating nature. They know me when I call on the phone to make an appointment and that makes a customer feel valued. What can I say - I love these guys for so many reasons and highly recommend them for anyone who values great customer service, not being ripped off, and for supplying service that is right the first time. If they needed a poster child, it would be me!!!

Posted 09/09/09 | Report Abuse

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Title:

2
★★★★★

I can't say enough great things about MPG and every guy who works there. I happened upon them 15 years ago when I was having problems with my beloved Honda Civic. My car was having a problem that was intermittent, which could be difficult to diagnose since the problem was random. I found MPG in the phone book, called them and explained the problem. I ended up spending about 20 minutes on the phone with Mike, one of the owners, as he told me the things it might be. I was immediately sold on taking my car to this place because Mike was willing to take the time to discuss the possible problems and options for my Civic, he was incredibly knowledgeable, and I felt that he must enjoy his job, therefore, I imagined that he would do a great job on my car. My thoughts were exactly right. I took my Civic in and Mike encouraged me to let him try the least expensive treatment for the problem. I was very impressed that he didn't try to sell me the most expensive repair, and I was even more impressed because his idea totally took care of the problem. I even wrote them a thank you note to let them know how much I appreciated their service. That was 15 years ago and I have since developed a great professional relationship with them. When my Civic had to be "put to rest," I decided I would never buy a brand of car that MPG doesn't work on; that's how much I trust them. I have referred a few people who also have cars that MPG will work on, and everyone has been just as pleased as I am. MPG also uses only factory parts specific to your car, rather than your random service station who will use whatever fits. I am a single woman and very much value their honesty and accommodating nature. They know me when I call on the phone to make an appointment and that makes a customer feel valued. What can I say - I love these guys for so many reasons and highly recommend them for anyone who values great customer service, not being ripped off, and for supplying service that is right the first time. If they needed a poster child, it would be me!!!

Posted 09/09/09 | Report Abuse

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Pros: Honest and knowledgeable

Cons: None at all

.

I used them for years before moving to western NC in June of 2009. Repairs always worked. They made sure we changed oil as needed, keeping repair costs low. My 10-year-old Mazda Protege runs great and has needed very few repairs. They were also good about telling us whether the repair we needed had to be addressed immediately or not. One of MPG's owners is a bit of an introvert and can seem a bit picky when you are talking with him, but he will be just as picky with your car. They're great guys.

5
★★★★★

I used them for years before moving to western NC in June of 2009. Repairs always worked. They made sure we changed oil as needed, keeping repair costs low. My 10-year-old Mazda Protege runs great and has needed very few repairs. They were also good about telling us whether the repair we needed had to be addressed immediately or not. One of MPG's owners is a bit of an introvert and can seem a bit picky when you are talking with him, but he will be just as picky with your car. They're great guys.

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I've been taking my small Toyota truck to MPG for the past 10 years, and they get a gold star in my book for customer service. Whenever something needs to be done on my truck that I don't understand, they explain it to me and when possible give me options on what to do. The waiting area is very clean, and the tone set by Steve, Mike, and the rest of the crew is social enough that I usually get into fun conversations with whoever else is sitting in the waiting area with me. As a single woman, I've had my share of bad service experiences with other mechanics- but I've always felt welcome and respected at MPG. My Toyota truck just cleared 200,000 miles, and I expect to keep driving it as long as I can with regular maintenance from MPG.

5
★★★★★

I've been taking my small Toyota truck to MPG for the past 10 years, and they get a gold star in my book for customer service. Whenever something needs to be done on my truck that I don't understand, they explain it to me and when possible give me options on what to do. The waiting area is very clean, and the tone set by Steve, Mike, and the rest of the crew is social enough that I usually get into fun conversations with whoever else is sitting in the waiting area with me. As a single woman, I've had my share of bad service experiences with other mechanics- but I've always felt welcome and respected at MPG. My Toyota truck just cleared 200,000 miles, and I expect to keep driving it as long as I can with regular maintenance from MPG.

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We've been taking our Toyota Mini Van to MPG for years and have been very happy with the service there. This shop specializes in Toyota's and Honda's and they really know their stuff.

I've had very few problems with my van but when something does come up they always seem to know right away what is wrong because they've seen it before and know the idiosyncrasies of these vehicles and how to correct them. I have never felt like they were pushing unneeded repairs on me in order to "pad" the bill.

I wish we could find a trustworthy place like this that can do work on my husbands car.

4
★★★★☆

We've been taking our Toyota Mini Van to MPG for years and have been very happy with the service there. This shop specializes in Toyota's and Honda's and they really know their stuff.

I've had very few problems with my van but when something does come up they always seem to know right away what is wrong because they've seen it before and know the idiosyncrasies of these vehicles and how to correct them. I have never felt like they were pushing unneeded repairs on me in order to "pad" the bill.

I wish we could find a trustworthy place like this that can do work on my husbands car.

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I sent my daughter-in-law to get some help with her honda. When she left, she told me she was humiliated in front of other customers because she did not know what was wrong with her car. I think customer service must not be their priority.

1
★☆☆☆☆

I sent my daughter-in-law to get some help with her honda. When she left, she told me she was humiliated in front of other customers because she did not know what was wrong with her car. I think customer service must not be their priority.

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Time and time again their expert advice and honesty have been so helpful in the maintence and repair of my car. I would highly recommend them to anyone who drives the cars they specialize in.(Japanese)

2
★★★★★

Time and time again their expert advice and honesty have been so helpful in the maintence and repair of my car. I would highly recommend them to anyone who drives the cars they specialize in.(Japanese)

Pros: Senior staff can answer anything with honesty, the business is super clean.

Cons: None

 

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