Apex Dental Group

★★★☆☆
  • 1021 W Williams St Suite 101

    Apex, NC 27502

    Map & Directions
  • 919-362-1341

About Apex Dental Group

Categories
Hours
Mon-Tue 8:30am-5pm, Wed 12pm-5pm, Thu 7am-3pm, Fri 8:30am-2pm

Health & Medical

Health & Medical
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3.4 10
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I have been going to Dr Kitzmiller for a couple of years now, I love his new front office staff, they alway greet me by name when I arrive and are very friendly. He had some issues with previous staff but they are gone now and he has a great group of people working there, they know dental insurance and are usually right on the money with price quotes. The girls that clean my teeth are great and very friendly. They always send me a post card to remind me of my appointment and they call me a couple of days in advance in case I forget. Dr Kitzmiller is up to date on all technology and even has free WIFI in the lobby.

5
★★★★★

I have been going to Dr Kitzmiller for a couple of years now, I love his new front office staff, they alway greet me by name when I arrive and are very friendly. He had some issues with previous staff but they are gone now and he has a great group of people working there, they know dental insurance and are usually right on the money with price quotes. The girls that clean my teeth are great and very friendly. They always send me a post card to remind me of my appointment and they call me a couple of days in advance in case I forget. Dr Kitzmiller is up to date on all technology and even has free WIFI in the lobby.

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I love this office!!! The minute I walked in the door I was greeted with a smile and by my name. They already had all my insurance information loaded and were ready for me. I did not have to wait in the front for more than 1 minute.

2
★★★★★

I love this office!!! The minute I walked in the door I was greeted with a smile and by my name. They already had all my insurance information loaded and were ready for me. I did not have to wait in the front for more than 1 minute.

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My family and I have recently started going to Apex Dental Group, what a great office, everyone is so friendly. Dr Kitzmiller was so patient with me at my first visit. He explained everything to me and answered all my questions. The girl that cleaned my teeth was wonderful, she was so gentle. It was the best cleaning I ever had. They are very up to date, all digital xrays and they took pictures of all of my teeth and showed everything to me. I would highly recommend this office. They are also great with kids! Very kid freindly!

5
★★★★★

My family and I have recently started going to Apex Dental Group, what a great office, everyone is so friendly. Dr Kitzmiller was so patient with me at my first visit. He explained everything to me and answered all my questions. The girl that cleaned my teeth was wonderful, she was so gentle. It was the best cleaning I ever had. They are very up to date, all digital xrays and they took pictures of all of my teeth and showed everything to me. I would highly recommend this office. They are also great with kids! Very kid freindly!

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My family loves Dr. Jay - kids brush and floss much better because of his encouraging words and praise when they do a great job. Faith is a fabulous hygienist - gentle and kind, yet firm about flossing!
I am a teeth-grinding kind of gal and am slowly having to crown my back teeth b/c I refuse to wear a mouth guard like Dr. Jay says I should - but they are very clear about costs before I sign up for the appointment to get a crown. I like how their system integrates with insurance so I know how much I'll have to pay prior to treatment. Makes the checkout time much better -- knowing what I am paying for and prepared for the co-pay balance.

2
★★★★★

My family loves Dr. Jay - kids brush and floss much better because of his encouraging words and praise when they do a great job. Faith is a fabulous hygienist - gentle and kind, yet firm about flossing!
I am a teeth-grinding kind of gal and am slowly having to crown my back teeth b/c I refuse to wear a mouth guard like Dr. Jay says I should - but they are very clear about costs before I sign up for the appointment to get a crown. I like how their system integrates with insurance so I know how much I'll have to pay prior to treatment. Makes the checkout time much better -- knowing what I am paying for and prepared for the co-pay balance.

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The customer service is horrible. We are being charged a no show fee for a mistake that was done by the receptionist. We consistently in the last 4 months tried to talk to Dr. Kitzmiller however he has refused to call us back, instead he sends us a letter said they are going to send our no show fee to collections if we do not pay. I have never been treated by any doctors office like this. I complete understand if it was our fault and we missed the appointment however this mistake was clearly made by the staff and not us. Please do not go to this dental office. They have consistently overcharged us for service and billed our insurance twice. We have consistently had to go over billing with them and they have told us it was the computer issue and they were working on it. The no show fee has been the final straw.

1
★☆☆☆☆

The customer service is horrible. We are being charged a no show fee for a mistake that was done by the receptionist. We consistently in the last 4 months tried to talk to Dr. Kitzmiller however he has refused to call us back, instead he sends us a letter said they are going to send our no show fee to collections if we do not pay. I have never been treated by any doctors office like this. I complete understand if it was our fault and we missed the appointment however this mistake was clearly made by the staff and not us. Please do not go to this dental office. They have consistently overcharged us for service and billed our insurance twice. We have consistently had to go over billing with them and they have told us it was the computer issue and they were working on it. The no show fee has been the final straw.

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Apex Dental Group located on Williams St in Apex is a terrible place to go for dental work if you are looking for a caring and sensitive dentist. Though the staff was nice the dentist was very rude and did not speak to me directly when I asked about treatment. If you are not a cash patient and pay with any type of insurance beaware of there customer service.

1
★☆☆☆☆

Apex Dental Group located on Williams St in Apex is a terrible place to go for dental work if you are looking for a caring and sensitive dentist. Though the staff was nice the dentist was very rude and did not speak to me directly when I asked about treatment. If you are not a cash patient and pay with any type of insurance beaware of there customer service.

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0 out of 1 people found this review helpful.

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I would have to agree with the second review. I have been dealing with issues related to billing for over a year. He over charges and does work that is unneccesary. I am promised a review of my bill and no one ever calls back, but I always get a statement asking for money. I would not recommend this practice and in fact refused to take my parents there.

1
★☆☆☆☆

I would have to agree with the second review. I have been dealing with issues related to billing for over a year. He over charges and does work that is unneccesary. I am promised a review of my bill and no one ever calls back, but I always get a statement asking for money. I would not recommend this practice and in fact refused to take my parents there.

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0 out of 1 people found this review helpful.

.

I am a huge fan of Dr. Kitzmiller and his staff. They are experts through and through and are also kind, efficient, trustworthy and tech savvy. I find the practice upfront about costs of dental work and I appreciate how they can run my insurance to describe coverage prior to a procedure or a filling. I have a daughter who is on the edge of child/adult and they are very clear about what is covered under our dental plan and what is not so I can make the decision about sealants and xrays and such. I love how they can take a picture during a procedure to show me the crack in my tooth and can be used if my dental plan balks at coverage of a crown. There is great continuity of care with their electronic dental notes - they can easily compare with past visits to tell me improvements and areas I need to continue brushing and flossing to focus on for next time. I have complete faith in Dr. Kitzmiller telling me 'this can wait' or 'we need to address this now'. My kids love Dr. Jay and have improved their brushing and flossing skills through his teaching. We live in North Raleigh so it is a tiny bit of a drive but worth it to be under his care.

5
★★★★★

I am a huge fan of Dr. Kitzmiller and his staff. They are experts through and through and are also kind, efficient, trustworthy and tech savvy. I find the practice upfront about costs of dental work and I appreciate how they can run my insurance to describe coverage prior to a procedure or a filling. I have a daughter who is on the edge of child/adult and they are very clear about what is covered under our dental plan and what is not so I can make the decision about sealants and xrays and such. I love how they can take a picture during a procedure to show me the crack in my tooth and can be used if my dental plan balks at coverage of a crown. There is great continuity of care with their electronic dental notes - they can easily compare with past visits to tell me improvements and areas I need to continue brushing and flossing to focus on for next time. I have complete faith in Dr. Kitzmiller telling me 'this can wait' or 'we need to address this now'. My kids love Dr. Jay and have improved their brushing and flossing skills through his teaching. We live in North Raleigh so it is a tiny bit of a drive but worth it to be under his care.

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Not a good experience, especially when it comes to billing. Be prepared to drop tons of $$$$. Even if it was their mistake, would charge you for it. Would never ever go back to this practice.

1
★☆☆☆☆

Not a good experience, especially when it comes to billing. Be prepared to drop tons of $$$$. Even if it was their mistake, would charge you for it. Would never ever go back to this practice.

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0 out of 1 people found this review helpful.

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Our family loves Dr. Kitzmiller and Apex Dental Group. They are very professional and the office is clean with the latest equipment. The staff is very caring and friendly. After some major dental work, Dr. Kitzmiller even called me at home that evening to make sure I was feeling OK. They rarely keep us waiting for appointments. On the one occasion I was asked to wait, the receptionist explained the emergency they'd had and kept me updated as to how long the wait would be. I highly recommend them!

5
★★★★★

Our family loves Dr. Kitzmiller and Apex Dental Group. They are very professional and the office is clean with the latest equipment. The staff is very caring and friendly. After some major dental work, Dr. Kitzmiller even called me at home that evening to make sure I was feeling OK. They rarely keep us waiting for appointments. On the one occasion I was asked to wait, the receptionist explained the emergency they'd had and kept me updated as to how long the wait would be. I highly recommend them!

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1 out of 1 people found this review helpful.

 

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