I was so pleased with the service we received at Keffer!!! The new car process was easier than I ever imagined. Eric was an awesome person to work with. He got us an awesome deal on our new 2013 Sportage without any pressure!!
We will definitely keep our business at Keffer!
Kendall and Gillian
Hello, My Name is Bonnie and I own a 2004 Kia Rio that was purchased in 2004 from another establishment.
On August 15th at 6:15 PM, I had returned home from grocery shopping with my trunk full of groceries and when I went to use the release lever for the trunk it would not engage. I then went to the back to open it with my key & it too would not work. I then began to panic concerned of the groceries spoiling in this heat. I immediately contacted Keffer KIA of Mooresville and spoke with Crystal and I told her my situation. Crystal told me that all of the service technicians had gone home but walked into the back just to check if by chance someone was there to help me but as she suspected, they had all left for the night. She then began to find a way to help me and was walking me through steps of ways to try to get into the trunk. She then told me to bring it in and we would figure it out! I drove to the dealership and both Crystal and Miles; Sales Rep., greeted me at the car and assured me that they would get it taken care of. Miles worked until he did retrieve my groceries and then repaired the issue with both the key locking mechanism as well as the inside latch which was just stuck, while Crystal brought out a bottle of ice cold water, reassuring me that everything would be fine.
Even though I did not purchase my vehicle with Keffer KIA, their customer service went way above all expectations. I contacted my husband who is serving in Afghanistan to tell him what they had done for me in my time of need. We are both so very grateful. I told my husband that this is an awesome company, one that I myself would like to be employed by.
The Rio may have put me in a ??sticky situation? that evening, but in the 9 years of ownership we have had very, very minimal issues or complaints with that car and when we are ready for another vehicle, you bet we will be calling Miles Crovitz for that purchase.
Again, thank you Crystal & Miles of Keffer KIA for your outstanding customer service.
Bonnie McGowan / Mooresville, NC
My name is Jason Lineberger and I'm extremely pleased with the service I received from Eric Smith at Keffer Kia in Mooresville. Eric was extremely helpful in finding out what I needed in the price range I preffered. He was willing to give us time to think the process over and work forward to make the best deal possible. He was not pushy and was very pleasant to work with. I would recommend Eric and Keffer to others in their car buying needs.
Eric Smith at Keffer Kia went over and above the call of duty in 106 degree temperatures to sell me the Soul that matched my personality, needs and budget! The dealership is already a favorite of mine....I'm a return customer! Their service department is wonderfully profecient and they have always been on time with a smile! Thank you, Keffer! I will be back again and will always recommend you to friends and family.
Jusst purchased my second Kia from Keffer Kia of Mooresville. Both times I had a fantastic experience - the salesman, Boone Parker, was great. He spent a lot of time showing us different cars and then explaining everything about them. Both Boone and Steve were the best!!
My family and i came to Keffer Kia today and where blown away with great deals and service. Our sales Consultant was Ashely stange and she was great! Ashely had great knowledge of the cars we looked at. all the staff at Keffer kia showed great paitents today and that made car buying at Keffer Kia an enjoyable experience!
I shopped around looking a Kia's both in Charlotte and Monroe. I called Keffer Kia and without knowing what I was quoted by the other dealers, Shannon Moore of Keffer Kia smashed the other competitors prices by 4,000 I am so grateful for going with Keffer!!! I drove off in my new 2012 Sorento that night!! Thanks again Keffer, Shannon and the staff!!! If you are looking for the best price on a new car, look no further!!!
Thank you so much to both Shawn Tate and Steve Miller. Both went above and beyond w/ the purchases of both of my Souls from the dealership. There was one discrepancy, but when pointed out, was quickly corrected!! Thank you to the dealership for all of the care and concern when they found out my first Soul had been wrecked. Thank you for all of the effort to get me back into a car I love to drive!!!
Stopped by the dealership as they were closing and Greg took the time to show the vehicle after hours anyways. He was defiantly the best salesman I have ever dealt with. He showed the car in full detail, even compared to all other cars that were simular. His knowledge of the car market was A+. Will defiantely be coming back over and over. Also, will let everyone know where to come get world class customer service.
Everyone at Keffer Kia was friendly, knowledgeable, and best of all, low-key--no high pressure to buy. Mike Taylor, (reminded us of Ron White, the comedian) our salesman, worked with us to be sure we got the right vehicle for our needs. Chris Fann, Sales Manager, gave us a very fair deal and was easy to work with providing us with options. While we there we met two other customers who owned three Kias and they highly recommended Keffer Kia over all other Kia dealerships.
Came back to Keffer Kia for the second time, ready to purchase a new Kia Sorento. We decided to come back because they had the best deals and awesome customer service!!! Chris Fann remembered us from our first trip in over Memorial Day weekend, and has been eager and willing to help us every step of the way in purchasing our new vehicle. Our sales representive was Tonya Connor and she was an absolute delight to work with during this process. She is very knowledgable in her profession! Had a great time today purchasing our new Sorento!!!
Found a really nice used Civic online we wanted to test drive. Called with questions about the vehicle and got really nice help from a man named Darren. Told him we were going to come test drive it so he pulled it off the lot for us to try. We fell in love with it. He worked really well with us and our budget concerns to try and get us the best deal possible. Service has been great and the dealership as a whole is very impressive. Definitely would recommend.
Was extremey please with our sales person. Shannon Moorre was very helpful and a very pleaseant person to be with. Have recommened him to my sister and she will be cooming to see him asap. Have bought several cars in the past and have had the best experience at Keffer Kia. I didnot have to wait for six hours to9 get answers. Would recommenend Keffer Kia to all my friends and co-workers
I was in the market for a new Optima and I went to three different dealers before I went to Keffer Kia in Mooresville NC. When I arrived there I was greated with a great personality and a huge smile by Shannon Moore. He was very knowledgeable about there inventory and what I was looking for. I think it was 100 degrees that day and Shannon walked me inside the cool building and went and pick out the car I was looking for and pulled it up the building with the ac blowing cold and when we left we took a nice test drive about twenty minutes not just around the block. I have to say the whole crew was very laid back but professional. It was the best buying experience I have ever had. If you are looking for a new or a preowned vehicle I recommend Keffer Kia as your one stop shop.
My experience at the dealer shop was very disappointing. I was looking for used car, which I actually bought. But the experience after that was one which not only deserves poor review but also as a caution to future buyers.
I understand when buying a used car, risk is all buyers. But dealer must be honest enough to own up to the fact that buyer can't possibly check and confirm each and everything in a vehicle. Dealer can as they inspect and ready the vehcile for sale.Credibility and Honesty comes in play and this clearly shows this to be lacking at Keffer.
I found that Keffer had serious gap here. When I bought the car and drove it home, I found all floormats completely missing from the vehicle, when I removed the paper mats. I fully expected them to be there or atleast Keffer should have told me that they are missing. But to my surprise, they turned it on me. Keffer claimed, it was my mistake that I didn't check and they won't fix my mistake and it is to be expected in a used car. I found this to be very rude and unprofessional. Even though it's only couple of hundred dollars to get new floormats, but I was disgusted with the attitude their used car manager showed.
Yes, one doesn't buy cars daily. But this experience has left no doubt in my mind that Keffer dealership is not the one with whom to do business. I regret I went 80 miles away to buy a vehicle and what a nightmare it turned out to be. Trust me, one bad experience ruins it all and this was the one.
0 out of 1 people found this review helpful.
I have been researching the optima and fell in love with it, I first went to kia of gastonia and left very upset due to the treatment i received, I went to Keffer Kia and was treated like family, I love my new Optima and Keffer kia
1 out of 1 people found this review helpful.
I had a great experience at Keffer Kia. I had always been uneasy about dealing with salesmen because in my past experiences they were always very pushy and didn't seem to have my best interest in mind. I'm glad to say that has now changed after meeting Richie Carter. Richie was honest, patient, and genuine. Thanks Richie and Keffer Kia!
Keffer Kia is a top notch dealership. They made an excellent choice when they hired Richie Carter, who sold me my three vehicles. From the General Manager to the finance offcer, to service, this dealership know exactly what customer service means. I highly recommend this dealership to others and to my friends.
My husband and I went to several dealerships while car shopping. We were recommended to Keffer Kia and salesman Chris Baas through a friend of ours. We were very lucky to get that recommendation and we will continue to recommend to others as well. Still loving our Sorrento by the way.
I purchased a new vehicle at Keffer Kia. Thanks to Richie Carter, I had the best experience ever. He was very personable and made me feel relaxed. I came away with a better deal than expected, and got the car I wanted. Thank you Richie and Keffer Kia. I will recommend Richie to all my friends and family.
I would refer anyone to Keffer Kia. I recently purchased a 2011 kia Soul and my expirence could not have been better. I had Daniel Decicco as my sales person. He was friendly and a just a great guy all around. If i was able to go back tomorrow and buy a new car I would definantly ask for him. He made the process simple and easy. THANKS DANIEL :)
Just wanted to say thanks to Richie Carter ( the crazy Jamanican) and the keffer kia staff for allowing me and my family to be proud owners of our new Sorento. It is the best purchase we have made in a while, and thanks to you Richie for making it so easy and smooth. We will be back Mon.
My salesman at Keffer Kia is why I bought my car there; Richie Carter. Best I've worked with in 40 years of driving; great guy, great follow up, and made sure I had every thing I needed from the dealer to be happy. Richie Carter and Keffer Kia are recommended highly to all I know.
I have puchased many vehicles in my years. I have never been treated better by a warm an inviting staff like Keffer Kia. It was a very quick process (which my time is limited). They also made it very exciting, I got to ring a bell and everyone clapped and made it a celebration. I was very suprised and excited.
I purchased a new KIA from the staff at Keffer Kia for my wife & a used car for my self, becasue the salesman,salesmanager
& the GM treated my wife & I very professionally. We felt like there honesty and sincerity was for real. I had NO intentions of buying two cars but they made the difference. The Ford, Chevrolet, Toyota & Honda personnel have a lot to learn about working with people. This was the best buying experience we have every been through. They have a great staff!