Caring Hearts Animal Hospital

★★★☆☆
Located in Matthews, NC, our pet hospital has been welcoming dogs and cats from Mint Hill, Indian Trail, and Union County for more than 12 years. We have a genuine passion for your pet's well-being through every life stage and hope to partner with you in helping them live the happiest, healthiest life possible. Whether it's your first or tenth visit to our hospital, we welcome you and your beloved pet as family!
  • 7850 Stevens Mill Road

    Matthews, NC 28104

    Cross street: Lawyers Road

    Map & Directions
  • 704-893-2799

Pets & Animals

Pets & Animals
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I purchased the Groupon for Caring Hearts' grooming service. After scheduling appointments for my 2 dogs, my vet was contacted by Caring Hearts for their records- normal procedure for grooming. Later that day, I received a call from my vet urging me not to bring my animals to this facility. Although the vaccines Caring Hearts was requiring are not dangerous, they are not necessary either. Personally, my vet doesn't even administer some of them (canine influenza, for example). People bought this Groupon and were then up-sold frivolous vaccinations. It's a strong word, but my vet called it a scam while Caring Hearts leaned on it's AAHA accreditation as the reason for these requirements. I'll take the word of the vet that I've been bringing my animals to for years over that of Caring Hearts' staff any day.

1
★☆☆☆☆

I purchased the Groupon for Caring Hearts' grooming service. After scheduling appointments for my 2 dogs, my vet was contacted by Caring Hearts for their records- normal procedure for grooming. Later that day, I received a call from my vet urging me not to bring my animals to this facility. Although the vaccines Caring Hearts was requiring are not dangerous, they are not necessary either. Personally, my vet doesn't even administer some of them (canine influenza, for example). People bought this Groupon and were then up-sold frivolous vaccinations. It's a strong word, but my vet called it a scam while Caring Hearts leaned on it's AAHA accreditation as the reason for these requirements. I'll take the word of the vet that I've been bringing my animals to for years over that of Caring Hearts' staff any day.

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Business Response:

We are sorry that your interaction with us did not meet your expectations. We clearly listed the vaccines that we require for any pet that is in our care for grooming and boarding on the Groupon. We strive to provide the most advanced medicine and we feel strongly about the vaccines that we require. We are a hospital first and foremost and want all of our patients protected regardless of the service that they are here for. You were not obligated to purchase the Groupon if your pet was not current on the vaccines that we require and Groupon has a great return policy for those clients that misunderstood the information. Caring Hearts Animal Hospital
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Overpriced. Pushes the up sell. Seems more concerned with pushing high priced medicine and treatments. Heavy on the guilt if you inquire about other choices. Charged for every follow up visit for my dog after major surgery, even though it was only a couple of minutes and just a check up on stitches. The prices are quite more than other vets. And several times I went in I was kept waiting for quite a while (one time an hour).

1
★☆☆☆☆

Overpriced. Pushes the up sell. Seems more concerned with pushing high priced medicine and treatments. Heavy on the guilt if you inquire about other choices. Charged for every follow up visit for my dog after major surgery, even though it was only a couple of minutes and just a check up on stitches. The prices are quite more than other vets. And several times I went in I was kept waiting for quite a while (one time an hour).

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Business Response:

We are sorry that your visits with us did not meet your expectations. We strive to offer the most advanced veterinary medicine in a caring and service oriented environment to all of our patients. Please feel free to contact us at chah@caringheartsanimalhospital.com if there is anything we can do to resolve your issues. Thank you, Caring Hearts Animal Hospital
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Good care for pets.

3
★★★★★

Good care for pets.

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I love the entire group at Caring Hearts - and so does my dog! Everyone there is very good with her and we know that she is getting great care. They do a lot to help animals that need homes too - definitely a sign that they really do have caring hearts.

5
★★★★★

I love the entire group at Caring Hearts - and so does my dog! Everyone there is very good with her and we know that she is getting great care. They do a lot to help animals that need homes too - definitely a sign that they really do have caring hearts.

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More about Caring Hearts Animal Hospital

Puppy Classes, Behavioral Consultations, Emergency and Critical Care, Fully Stocked Pharmacy and Home Delivery Service, Hospice / Euthanasia Services, Immunization and Wellness Care, Bathing and Grooming, Internal Medicine, Microchipping, Nutritional Counseling, Pain Management, Radiology, Surgery

 

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