Brides By Maxine

★★★☆☆

About Brides By Maxine

Categories
  • Formal Wear Stores
  • Bridal Shops
Details
  • Wedding Supplies
2.6 10
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Some, I stress SOME, of the staff members at Brides by Maxine are the rudest people I have met. They have no concept of customer service whatsoever. When I first came in to look at dresses for a wedding I am in, the staff member appeared annoyed when I requested to try on the sample dress that was there. She really left me feeling like I was bothering her. There were no other customers in the store at the time. When I came in to get measured on a later date, they girl at the counter said "We're closing in ten minutes, can you come back a different day?" I live 100 miles away. She reluctantly did measure me ( over the top of a baggy Hanes hooded sweatshirt) and informed me that my bust was a size 12, waist an 8 and hips a 10, she then said "Well, what do you want me to order?" I was confused because I guess I thought that this was their job to know what size should be ordered after measuring. My bride had recently informed me that the dresses we in and I had two weeks to go in and pay the balance, I told her I might not make it two weeks (again, I live 100 miles away). Brides by Maxine wanted my payment mailed in. I feel uncomfortable having to pay the balance on a dress that I have never seen and have little faith in the staff who ordered it. I told my bride that she picked the worst store I have ever heard of. It has been a nightmare working with them.

1
★☆☆☆☆

Some, I stress SOME, of the staff members at Brides by Maxine are the rudest people I have met. They have no concept of customer service whatsoever. When I first came in to look at dresses for a wedding I am in, the staff member appeared annoyed when I requested to try on the sample dress that was there. She really left me feeling like I was bothering her. There were no other customers in the store at the time. When I came in to get measured on a later date, they girl at the counter said "We're closing in ten minutes, can you come back a different day?" I live 100 miles away. She reluctantly did measure me ( over the top of a baggy Hanes hooded sweatshirt) and informed me that my bust was a size 12, waist an 8 and hips a 10, she then said "Well, what do you want me to order?" I was confused because I guess I thought that this was their job to know what size should be ordered after measuring. My bride had recently informed me that the dresses we in and I had two weeks to go in and pay the balance, I told her I might not make it two weeks (again, I live 100 miles away). Brides by Maxine wanted my payment mailed in. I feel uncomfortable having to pay the balance on a dress that I have never seen and have little faith in the staff who ordered it. I told my bride that she picked the worst store I have ever heard of. It has been a nightmare working with them.

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This Bridal place is probably the best place around!! Everyone is so friendly even when working with the most stubborn person ever! My dresses and tuxes were fantastic plus i got a nice discount! I mean all these other people who wrote comments said such horrible things when maybe they never thought how hard it is to run a bridal store!! Good Work Brides by Maxine Staff! Thanks so much Jolene for going out of your way!!

5
★★★★★

This Bridal place is probably the best place around!! Everyone is so friendly even when working with the most stubborn person ever! My dresses and tuxes were fantastic plus i got a nice discount! I mean all these other people who wrote comments said such horrible things when maybe they never thought how hard it is to run a bridal store!! Good Work Brides by Maxine Staff! Thanks so much Jolene for going out of your way!!

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I would never recommend this store - I've gone in here numerous times regarding dresses for my upcoming wedding. The employees have always been short and rude when I ask questions and obviously annoyed at having to look things (color/price) up for me. I've given them many chances, but I have had them same experience with multiple employees. I won't be going back again.

1
★☆☆☆☆

I would never recommend this store - I've gone in here numerous times regarding dresses for my upcoming wedding. The employees have always been short and rude when I ask questions and obviously annoyed at having to look things (color/price) up for me. I've given them many chances, but I have had them same experience with multiple employees. I won't be going back again.

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I went to Brides by Maxine because of the discount I received by going to a local bridal show. I ordered my dresses in the middle of January and was told they would arrive the last week of March. When the last week of March rolled around, I called but no dresses. They claimed they didn't know who told me that but that they would be shipped the end of April. I was calm about it and waited another month. When the end of April rolled around, I was told they weren't shipped yet, but would arrive within two weeks. Two weeks later, I went in and was told the dresses were shipped and would arrive within 5 business days. TEN business days later, I called again only to find out the dresses actually had not even been shipped yet and I was lied to. My wedding is only a month away and still no dresses. The employees are all very polite, but just tell you what you want to hear. Don't order from here until you have a year to spare.

1
★☆☆☆☆

I went to Brides by Maxine because of the discount I received by going to a local bridal show. I ordered my dresses in the middle of January and was told they would arrive the last week of March. When the last week of March rolled around, I called but no dresses. They claimed they didn't know who told me that but that they would be shipped the end of April. I was calm about it and waited another month. When the end of April rolled around, I was told they weren't shipped yet, but would arrive within two weeks. Two weeks later, I went in and was told the dresses were shipped and would arrive within 5 business days. TEN business days later, I called again only to find out the dresses actually had not even been shipped yet and I was lied to. My wedding is only a month away and still no dresses. The employees are all very polite, but just tell you what you want to hear. Don't order from here until you have a year to spare.

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I went to brides by maxine to ask about a dress that i had seen on the Maggie Sottero website. The staff told me to keep checking in because at the end of the month the dress would be there. I went into the store at least three times and they assured me that the dress would be in by the end of the month to try on. I called again at the end of the month and they told me they may not even get it in. furious i went into the store to talk to somebody in person and she called the company and turns out the dress wasn't coming to there store. to make a long story short i was lied to numerous times and wasted my time waiting for a dress when i could have been looking else where i am very dissapointed and i would not reccommend anybody to that store.

1
★☆☆☆☆

I went to brides by maxine to ask about a dress that i had seen on the Maggie Sottero website. The staff told me to keep checking in because at the end of the month the dress would be there. I went into the store at least three times and they assured me that the dress would be in by the end of the month to try on. I called again at the end of the month and they told me they may not even get it in. furious i went into the store to talk to somebody in person and she called the company and turns out the dress wasn't coming to there store. to make a long story short i was lied to numerous times and wasted my time waiting for a dress when i could have been looking else where i am very dissapointed and i would not reccommend anybody to that store.

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I had a great experience at Brides by Maxine. My wedding was this fall, and I purchased my bridal gown as well as bridesmaid dresses and tuxedos there. The service was great, and they had the best prices in town. I would recommend this store to anyone planning a wedding.

5
★★★★★

I had a great experience at Brides by Maxine. My wedding was this fall, and I purchased my bridal gown as well as bridesmaid dresses and tuxedos there. The service was great, and they had the best prices in town. I would recommend this store to anyone planning a wedding.

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We had two weddings in the last month and both parties got attire from Brides by Maxine. They were great! Customer service was great and prices were good. I loved the friendly home town customer services. Would deffinetly go back.

5
★★★★★

We had two weddings in the last month and both parties got attire from Brides by Maxine. They were great! Customer service was great and prices were good. I loved the friendly home town customer services. Would deffinetly go back.

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I had a horrible experience with Brides By Maxine. They were cheaper than the other bridal stores around but the service is horrible! I had order my dresses and was told that there would be no problem of them arriving a month before the wedding. Well they did not arrive until 2 weeks before the wedding. I kept calling and Jolene, the owner kept telling me they would be in the next day which they never were. She told me they would be in on Sat. so my bridesmaids were here for alterations. We went there and the store was closed(Jolene told me for a family crisis) but she was at the bars that night. So finally I called and was very upset and asked her to look it up by tracking number and she said she was to busy. I got the tracking number myself and found out that they would not be in until Wed, but she was to lazy to look it up and tell me the true. I never got an apolizie at all from the OWNER! I would not remmend this to anyone.

1
★☆☆☆☆

I had a horrible experience with Brides By Maxine. They were cheaper than the other bridal stores around but the service is horrible! I had order my dresses and was told that there would be no problem of them arriving a month before the wedding. Well they did not arrive until 2 weeks before the wedding. I kept calling and Jolene, the owner kept telling me they would be in the next day which they never were. She told me they would be in on Sat. so my bridesmaids were here for alterations. We went there and the store was closed(Jolene told me for a family crisis) but she was at the bars that night. So finally I called and was very upset and asked her to look it up by tracking number and she said she was to busy. I got the tracking number myself and found out that they would not be in until Wed, but she was to lazy to look it up and tell me the true. I never got an apolizie at all from the OWNER! I would not remmend this to anyone.

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Brides by Maxine by far has the cheapest prices and the most helpful staff around. I have found it very easy and everything has gone so smoothly working with them.

5
★★★★★

Brides by Maxine by far has the cheapest prices and the most helpful staff around. I have found it very easy and everything has gone so smoothly working with them.

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I had contacted Brenda, the Brides By Maxine owner, in regards to my wedding. Brides By Maxine was the cheapest. Upon contacting Brenda, she informed me that I had to tell her all of the names of people who would be needing a bridesmaids dress or tux. I did this and she told me to have the bridesmaids get measured and call her with the measurements. They would need to put 1/2 down on the dress upon giving her measurements and the rest would be does when the dresses arrived. 3 of my bridesmaids had done this when the groom and I decided to postpone the wedding for a year. I contacted the bridal shop, where a younger girl answered the phone. I told her what the deal was and she said of course, since everyone's measurements were not in, the order had not been placed, meaning they would just give the money back to the ones that had paid. I never heard anything back. I called about a week later and spoke with Brenda, who I later found out was the owner. She told me that they would only give back 1/2 of the deposit, which was agreed on upon talking with her the first time. This was not true! I was not told anything about a non-refundable deposit, nor were my bridesmaids who had called and giving their measurements and given her the money! None of us were told about any sort of contract, nor did we know that one even existed. Not only was she keeping half, but she had the total for the whole order, INCLUDING TAXES, on the dresses, which, mind you, were NOR EVEN ORDERED yet! When I argued this, she became very rude and mean on the phone. She proceeded to tell me that her lawyer had come up with her contract and that it was legal. I agree, it may be legal, but how can it be when the client doesn't know about it! Doesn't a contract have to be between 2 people and not 1? I have since sued her to get the money back. Jan 30th 2006 is the date. BAD EXPERIENCE!

PROS: Had the cheapest dresses in the style I wanted.
CONS: Had to sue to get a refund! VERY RUDE and UNCOOPERATIVE OWNER!

1
★☆☆☆☆

I had contacted Brenda, the Brides By Maxine owner, in regards to my wedding. Brides By Maxine was the cheapest. Upon contacting Brenda, she informed me that I had to tell her all of the names of people who would be needing a bridesmaids dress or tux. I did this and she told me to have the bridesmaids get measured and call her with the measurements. They would need to put 1/2 down on the dress upon giving her measurements and the rest would be does when the dresses arrived. 3 of my bridesmaids had done this when the groom and I decided to postpone the wedding for a year. I contacted the bridal shop, where a younger girl answered the phone. I told her what the deal was and she said of course, since everyone's measurements were not in, the order had not been placed, meaning they would just give the money back to the ones that had paid. I never heard anything back. I called about a week later and spoke with Brenda, who I later found out was the owner. She told me that they would only give back 1/2 of the deposit, which was agreed on upon talking with her the first time. This was not true! I was not told anything about a non-refundable deposit, nor were my bridesmaids who had called and giving their measurements and given her the money! None of us were told about any sort of contract, nor did we know that one even existed. Not only was she keeping half, but she had the total for the whole order, INCLUDING TAXES, on the dresses, which, mind you, were NOR EVEN ORDERED yet! When I argued this, she became very rude and mean on the phone. She proceeded to tell me that her lawyer had come up with her contract and that it was legal. I agree, it may be legal, but how can it be when the client doesn't know about it! Doesn't a contract have to be between 2 people and not 1? I have since sued her to get the money back. Jan 30th 2006 is the date. BAD EXPERIENCE!

PROS: Had the cheapest dresses in the style I wanted.
CONS: Had to sue to get a refund! VERY RUDE and UNCOOPERATIVE OWNER!

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