State Bank & Trust of Kenmare

★★★★★
  • 4 2nd St NW

    Kenmare, ND 58746

    Map & Directions
  • 701-385-4287

About State Bank & Trust of Kenmare

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Finance

Finance
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4.5 2
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I can't help wondering if the previous person to review the State Bank & Trust of Kenmare, works there. (Grin) Just kidding, kinda.

The service is wonderful, the people are friendly and helpful.But it could be better. Would be better if we were able to check online what we have in our accounts. In the summer and spring, I don't mind leaving the house (too much), to walk in and find out. (I do this often to make sure I didn't make a stupid mistake in my checkbook) But in the winter I would prefer to do that online.

Although, I have done it over the phone. Called the bank, gave my name and account number and asked how much I had in my account. There was only one time, and it was a year, maybe two years ago, when I called to ask how much I had in my account and something happened that I found scary and disapointing. What happened?

The woman told me what I had in my account WITHOUT asking me first what my account number was. I could have been anyone.. a stranger who didn't know my checking account number could have pretended to be me, asked how much was in the account and they would have found out! Because the person on the phone didn't bother to ask me what my account number was first before she told me. How did she know the person asking was really the person that account was for? You don't know unless you have the account number. That's why you're supose to ask for the account number first!!!

I said it was disapointing and scary.

It was disapointing, because I wasn't expecting that. To me that's common sense, you don't give that information out until after the person tells you the account number, that way you know they really are who they say they are, and not someone else trying to find out what's in another person's checking or savings acccount.

It was scary, because I realized anyone else could have called, pretended to be me, and if they had talked to that person that I did, and asked what was in the account, they would have found out. Because that person didn't ask first for the account number before giving out that private information.

I don't know who it was that I talked to on the phone that day, that gave me the information I asked for without asking first for my account number, but I do remember when I talked about it to my mother, that she said someone knew had been hired at the bank.

Hopefully by now they know to ask for account numbers first!!!

4
★★★★☆

I can't help wondering if the previous person to review the State Bank & Trust of Kenmare, works there. (Grin) Just kidding, kinda.

The service is wonderful, the people are friendly and helpful.But it could be better. Would be better if we were able to check online what we have in our accounts. In the summer and spring, I don't mind leaving the house (too much), to walk in and find out. (I do this often to make sure I didn't make a stupid mistake in my checkbook) But in the winter I would prefer to do that online.

Although, I have done it over the phone. Called the bank, gave my name and account number and asked how much I had in my account. There was only one time, and it was a year, maybe two years ago, when I called to ask how much I had in my account and something happened that I found scary and disapointing. What happened?

The woman told me what I had in my account WITHOUT asking me first what my account number was. I could have been anyone.. a stranger who didn't know my checking account number could have pretended to be me, asked how much was in the account and they would have found out! Because the person on the phone didn't bother to ask me what my account number was first before she told me. How did she know the person asking was really the person that account was for? You don't know unless you have the account number. That's why you're supose to ask for the account number first!!!

I said it was disapointing and scary.

It was disapointing, because I wasn't expecting that. To me that's common sense, you don't give that information out until after the person tells you the account number, that way you know they really are who they say they are, and not someone else trying to find out what's in another person's checking or savings acccount.

It was scary, because I realized anyone else could have called, pretended to be me, and if they had talked to that person that I did, and asked what was in the account, they would have found out. Because that person didn't ask first for the account number before giving out that private information.

I don't know who it was that I talked to on the phone that day, that gave me the information I asked for without asking first for my account number, but I do remember when I talked about it to my mother, that she said someone knew had been hired at the bank.

Hopefully by now they know to ask for account numbers first!!!

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I have used this bank for over 20 years and it has really does have world class service. As you has you walk in the door someone is there to wait on you. The people that work there are all very helpful and very nice.

5
★★★★★

I have used this bank for over 20 years and it has really does have world class service. As you has you walk in the door someone is there to wait on you. The people that work there are all very helpful and very nice.

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