Ashley Homestore

★★★☆☆
  • 10 S Broadway

    Minot, ND 58701

    Map & Directions
  • 701-852-3536

Home & Garden

Home & Garden
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Not a happy camper with my experience of shopping at the I Keating Furniture World in Minot in May 2012. My husband and I found a beautiful couch and matching chair. The sales person told us that the furniture would be in around the 11th of June and to call at that time to set up delivery. So I donated my old furniture to a family that really needed it. I stopped by I Keating around the 15th of June to set up delivery and was told that the furniture wouldn't be in until the end of July. The only excuse I was given was that our sales person didn't look at the delivery dates correctly. That is unacceptable. No offer of refunding delivery charge or anything to compensate us for the inconvience of the inept sales person. I will NEVER shop there again! I will also let friends know about my experience. HUGE FAIL!

2
★★☆☆☆

Not a happy camper with my experience of shopping at the I Keating Furniture World in Minot in May 2012. My husband and I found a beautiful couch and matching chair. The sales person told us that the furniture would be in around the 11th of June and to call at that time to set up delivery. So I donated my old furniture to a family that really needed it. I stopped by I Keating around the 15th of June to set up delivery and was told that the furniture wouldn't be in until the end of July. The only excuse I was given was that our sales person didn't look at the delivery dates correctly. That is unacceptable. No offer of refunding delivery charge or anything to compensate us for the inconvience of the inept sales person. I will NEVER shop there again! I will also let friends know about my experience. HUGE FAIL!

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Totally unprofessional when it came to customer service. I was left standing waiting for the person to do a check on availability on a couch. When I got tired of waiting, I walked back to where I saw him go and he was standing there yapping with another sales person. They both were laughing. When I asked if he knew whether the couch was in stock he hadn't even checked on it yet. Horrible service.

1
★☆☆☆☆

Totally unprofessional when it came to customer service. I was left standing waiting for the person to do a check on availability on a couch. When I got tired of waiting, I walked back to where I saw him go and he was standing there yapping with another sales person. They both were laughing. When I asked if he knew whether the couch was in stock he hadn't even checked on it yet. Horrible service.

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Best selection in town and the management is first class. They have so much more than furniture. The accessories are AWESOME! I do all my gift shopping here!

5
★★★★★

Best selection in town and the management is first class. They have so much more than furniture. The accessories are AWESOME! I do all my gift shopping here!

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Last June I order a recliner from IKeating. Paid cash for purchase and had it delivered to my home. The workers were sloppy in that the recliner was COVERED with packaging material and the wood frame at the bottom was covered with scratches as well as dents. I called the service manager and he arranged for someone to come take a look at it. When the worker got to our home we discovered that the back of the recliner was put on crooked and he took the recliner away to fix it. I was just livid on how this all was handled. The "Fix" was to just make another hole in the wood in the frame. Now I had to make another service call because the same recliner has a mechanism in it that broke. God help us on how they are going to handle this call. I'm normally the most laid back person you could come across but what IKeating has done with me is just pure disgusting.

1
★☆☆☆☆

Last June I order a recliner from IKeating. Paid cash for purchase and had it delivered to my home. The workers were sloppy in that the recliner was COVERED with packaging material and the wood frame at the bottom was covered with scratches as well as dents. I called the service manager and he arranged for someone to come take a look at it. When the worker got to our home we discovered that the back of the recliner was put on crooked and he took the recliner away to fix it. I was just livid on how this all was handled. The "Fix" was to just make another hole in the wood in the frame. Now I had to make another service call because the same recliner has a mechanism in it that broke. God help us on how they are going to handle this call. I'm normally the most laid back person you could come across but what IKeating has done with me is just pure disgusting.

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I always buy my furniture from IKeating furniture world because their customer service is outstanding. They always offer a discount for cash purchases.

5
★★★★★

I always buy my furniture from IKeating furniture world because their customer service is outstanding. They always offer a discount for cash purchases.

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