Brenan's Cleaners

★★★☆☆

About Brenan's Cleaners

2.5 2
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Due to a computer glitch, clothing was not not marked as completed by the time on the ticket and as a result I wasted a considerable amount of time as they attempted to sort out their incompetence (over and hour and a half); not to mention that the items were necessary by the due date and time we had agreed upon which caused additional stress. If I hadn't pressed for resolution, I would have left empty handed. They finally located my items and offered no consolation other than that they would send some coupons. That isn't customer service; these folks won't need to worry about my business anymore.

1
★☆☆☆☆

Due to a computer glitch, clothing was not not marked as completed by the time on the ticket and as a result I wasted a considerable amount of time as they attempted to sort out their incompetence (over and hour and a half); not to mention that the items were necessary by the due date and time we had agreed upon which caused additional stress. If I hadn't pressed for resolution, I would have left empty handed. They finally located my items and offered no consolation other than that they would send some coupons. That isn't customer service; these folks won't need to worry about my business anymore.

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They had the best price for suits with NO coupons or club. They were not able to get a couple tough stains that another cleaner was. But, I will have the suits cleaned here. Also, the tickets they give you itemize everything, so you can check.

PROS: Good price without coupon
CONS: Couldn't get all stains out

4
★★★★☆

They had the best price for suits with NO coupons or club. They were not able to get a couple tough stains that another cleaner was. But, I will have the suits cleaned here. Also, the tickets they give you itemize everything, so you can check.

PROS: Good price without coupon
CONS: Couldn't get all stains out

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