Jensen Tire & Auto

★★☆☆☆
41.2125 -95.989
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402-731-4095

4901 L St

Omaha, NE

68117

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Reviews 1 - 22 of 22.
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I have a 2008 Mazda cx7. The headlight burned out so I went to Jensen to see about getting a new one. They told me the bulbs are very expensive that just the bulb would be $160 and they gave me final quote of $220. They told me that if I called my dealership it would probably be even more than that. I declined and out of curiosity I called my dealer. My dealer charged me $30. So glad I called the dealership I will never trust another car place to give me a quote on work without shopping around.

1
★☆☆☆☆

I have a 2008 Mazda cx7. The headlight burned out so I went to Jensen to see about getting a new one. They told me the bulbs are very expensive that just the bulb would be $160 and they gave me final quote of $220. They told me that if I called my dealership it would probably be even more than that. I declined and out of curiosity I called my dealer. My dealer charged me $30. So glad I called the dealership I will never trust another car place to give me a quote on work without shopping around.

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.

Went to Jensen for a $30 a/c diagnostic, when I got there I was informed it wouldn't be $30, it would be $76 because they had to use a lb of freon. After running the test which took over an hour, they came out and informed me, it wasn't the compressor, it was something electrical...they could track down the electrical problem for an additional $90. After waiting for another and a half, they came out to inform me that now the car won't start at all, some relay switch blew out and the only place to get this relay was through the dealer. And because it was a Saturday, no dealerships were open, I would have to wait til monday for them to order the part from the dealer. And because NO dealer in the entire country had this part, it would be Tuesday before they could the part into Jensen's. Well I took the broken part to NAPA on 50th & Grover, showed them what I needed, and low and behold, they had the part their. The part cost me $100...still don't know what they are going to charge me for the service as my car is still in there. We will see!

1
★☆☆☆☆

Went to Jensen for a $30 a/c diagnostic, when I got there I was informed it wouldn't be $30, it would be $76 because they had to use a lb of freon. After running the test which took over an hour, they came out and informed me, it wasn't the compressor, it was something electrical...they could track down the electrical problem for an additional $90. After waiting for another and a half, they came out to inform me that now the car won't start at all, some relay switch blew out and the only place to get this relay was through the dealer. And because it was a Saturday, no dealerships were open, I would have to wait til monday for them to order the part from the dealer. And because NO dealer in the entire country had this part, it would be Tuesday before they could the part into Jensen's. Well I took the broken part to NAPA on 50th & Grover, showed them what I needed, and low and behold, they had the part their. The part cost me $100...still don't know what they are going to charge me for the service as my car is still in there. We will see!

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.

Started going here a year ago based on "Best Omaha awards". Initially ok, after last two incidents I am done. Went in to have brakes investigated (poor braking)- expecting to need new pads or such. Was told full brake job was required, nothing salvageable (pads, rotors, brake line, drain brake fluid, etc etc etc). Went to competitor, few hundred dollars and i am fine. Went back for a simple oil change, they pulled my glove compartment cover off hinges and again tried to convince me that I needed $1200 worth of maintenance. Not certain how they got this 2010 Best of Omaha award. Total scam.

1
★☆☆☆☆

Started going here a year ago based on "Best Omaha awards". Initially ok, after last two incidents I am done. Went in to have brakes investigated (poor braking)- expecting to need new pads or such. Was told full brake job was required, nothing salvageable (pads, rotors, brake line, drain brake fluid, etc etc etc). Went to competitor, few hundred dollars and i am fine. Went back for a simple oil change, they pulled my glove compartment cover off hinges and again tried to convince me that I needed $1200 worth of maintenance. Not certain how they got this 2010 Best of Omaha award. Total scam.

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.

I have been a Jensen Tire customer for many years, however, that all ended last week. I have given Jensen several thousand dollars in auto repair and oil changes over the years. I needed an estimate for a repair on my daughters' car. They came back with 7 big ticket items that needed to be fixed. The main item that needed to be fixed would cost $773 for parts and labor. Without going into deep details of the situation, I discovered I could get it done for $152.
I will no longer be going to Jensen for any repairs or oil changes in the future. They have list my trust. And, I will not and do not recommend them any longer.

2
★★☆☆☆

I have been a Jensen Tire customer for many years, however, that all ended last week. I have given Jensen several thousand dollars in auto repair and oil changes over the years. I needed an estimate for a repair on my daughters' car. They came back with 7 big ticket items that needed to be fixed. The main item that needed to be fixed would cost $773 for parts and labor. Without going into deep details of the situation, I discovered I could get it done for $152.
I will no longer be going to Jensen for any repairs or oil changes in the future. They have list my trust. And, I will not and do not recommend them any longer.

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.

I told a friend to use Jenson..I just got a call from him..They told us to have his truck to the Location a 7 am and they would get him in...It is 11.27 and no one has even looked at his truck..So we are going to get it..They said a few hours at most...What a way to waste a Sat...All that stuff they pretend to Do....Also I have a check engine light on asked them to to look at it 90 Dollars to look at it..Thanks Jenson what sucks is people will always go to Jenson because they have all the Money just like Car lots to Advertise Even Though its all Lie's.....

1
★☆☆☆☆

I told a friend to use Jenson..I just got a call from him..They told us to have his truck to the Location a 7 am and they would get him in...It is 11.27 and no one has even looked at his truck..So we are going to get it..They said a few hours at most...What a way to waste a Sat...All that stuff they pretend to Do....Also I have a check engine light on asked them to to look at it 90 Dollars to look at it..Thanks Jenson what sucks is people will always go to Jenson because they have all the Money just like Car lots to Advertise Even Though its all Lie's.....

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.

Terrible experience. Over priced and rude people. I'll never go back... started asking around about them and have heard some incredible stories of them ripping people off, flat out lying to do get/do business. As much as I want to list them out here I won't as my experience is simply overpriced (I looked into it, other places much cheaper) and very rude people.

I would suggest don't go there unless you know everything about vehicles and can call them on a bluff.

1
★☆☆☆☆

Terrible experience. Over priced and rude people. I'll never go back... started asking around about them and have heard some incredible stories of them ripping people off, flat out lying to do get/do business. As much as I want to list them out here I won't as my experience is simply overpriced (I looked into it, other places much cheaper) and very rude people.

I would suggest don't go there unless you know everything about vehicles and can call them on a bluff.

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.

Fantastic service and honesty!!! I went in thinking my thermostat was bad, but it was the radiator... Yikes!!! so it cost me a little more than I had planned, but Bob at Jensen in Omaha went over everything with me, and even showed me the old radiator and where exactly it was leaking when all was said and done.... I was a little wary after reading all these reviews, all I know is the one on 84th is good... one more thing, I just showed up this morning... BOOM!! right in!! done in a couple of hours!! customer for life as long as the radiator holds up!

5
★★★★★

Fantastic service and honesty!!! I went in thinking my thermostat was bad, but it was the radiator... Yikes!!! so it cost me a little more than I had planned, but Bob at Jensen in Omaha went over everything with me, and even showed me the old radiator and where exactly it was leaking when all was said and done.... I was a little wary after reading all these reviews, all I know is the one on 84th is good... one more thing, I just showed up this morning... BOOM!! right in!! done in a couple of hours!! customer for life as long as the radiator holds up!

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.

When taking a car to ANYPLACE to be fixed 1 should always remember, it is a person not a store fixing their car.Always ask for the name of who fixed your car, b/c than if u like the work you can go back to him, if not you know to ask for someone else.Also, call around to some other tire&auto places around town and compare prices, jensen is very competitive, and will most likely match the price. duh that's what you do when you go shopping anywhere. Love all the bashes on Jensen, he's still going strong...where's your business??

5
★★★★★

When taking a car to ANYPLACE to be fixed 1 should always remember, it is a person not a store fixing their car.Always ask for the name of who fixed your car, b/c than if u like the work you can go back to him, if not you know to ask for someone else.Also, call around to some other tire&auto places around town and compare prices, jensen is very competitive, and will most likely match the price. duh that's what you do when you go shopping anywhere. Love all the bashes on Jensen, he's still going strong...where's your business??

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0 out of 1 people found this review helpful.

.

I was in a hurry! had a plane to catch at Eppley, I had a tire going flat on the road. I stopped at a Tuffey's tire on west maple, they would not help me other than air my tire, they even send me down the road to Jensen or wal-mart, well I would rather not shop at walmart and the first place I came across was Jensen tire #22, well, to say the service was excellent!, they had me out of there and on my way with 4 new tires in less than an hour and they had one tire machine down, I got to the airport and everything was superb. Mark Lincoln and the rest of the crew a BIG thanks!, I will definately be back!!! and a Thanks to Tuffy's as well, for referring me to Jensen's Tire!! Thanks Troy Nickels Columbus Ne.

5
★★★★★

I was in a hurry! had a plane to catch at Eppley, I had a tire going flat on the road. I stopped at a Tuffey's tire on west maple, they would not help me other than air my tire, they even send me down the road to Jensen or wal-mart, well I would rather not shop at walmart and the first place I came across was Jensen tire #22, well, to say the service was excellent!, they had me out of there and on my way with 4 new tires in less than an hour and they had one tire machine down, I got to the airport and everything was superb. Mark Lincoln and the rest of the crew a BIG thanks!, I will definately be back!!! and a Thanks to Tuffy's as well, for referring me to Jensen's Tire!! Thanks Troy Nickels Columbus Ne.

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1 out of 2 people found this review helpful.

.

Oh wow, I thought we were the only ones. My husband is older, so I have to confront them about why the car they kept fixing wasnt fixed, one bad thing after another, a couple grand later. MY sons car too. I got angry finally and demanded service. i was told I was "banned " from coming back. I thought they treated me poorly and this was even after I called the main office. Well it looks like I am not the only person that had a really awful negative time with this company. Clearly it is run by a man with no regard for women.

1
★☆☆☆☆

Oh wow, I thought we were the only ones. My husband is older, so I have to confront them about why the car they kept fixing wasnt fixed, one bad thing after another, a couple grand later. MY sons car too. I got angry finally and demanded service. i was told I was "banned " from coming back. I thought they treated me poorly and this was even after I called the main office. Well it looks like I am not the only person that had a really awful negative time with this company. Clearly it is run by a man with no regard for women.

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1 out of 2 people found this review helpful.

.

I took my wife's 2006 Honda CRV to have new tires put on last week, and oil change. When I picked it up I asked the guy if they changed the gasket on the oil plug as this model seems to leak if it is not changed every time. He snapped "it would have been nice to have that information before" I suppose it would have been, But I was simply asking a question. He went on to say that it was closing time and his guys were too tired and hot to check it, and beside, he'd have to drop all the oil. I told him all he had to do was take out the plug and hold your finger over the hole and put it back in with a new gasket and plug. Other words were exchanged...too much to type here, but I have never had a problem with Jensen before and been there many times. I will never return. I guess the term the customer is always right doesn't apply anymore..at least not there!!!!

2
★★☆☆☆

I took my wife's 2006 Honda CRV to have new tires put on last week, and oil change. When I picked it up I asked the guy if they changed the gasket on the oil plug as this model seems to leak if it is not changed every time. He snapped "it would have been nice to have that information before" I suppose it would have been, But I was simply asking a question. He went on to say that it was closing time and his guys were too tired and hot to check it, and beside, he'd have to drop all the oil. I told him all he had to do was take out the plug and hold your finger over the hole and put it back in with a new gasket and plug. Other words were exchanged...too much to type here, but I have never had a problem with Jensen before and been there many times. I will never return. I guess the term the customer is always right doesn't apply anymore..at least not there!!!!

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1 out of 2 people found this review helpful.

.

i just took my 04 impala in for maintenance it cost a lot of money but was way cheaper then the dealer and helps keep my warranty people happy... they have the same machines as the dealers and also the labor rate is about 30 dollars cheaper then the cheapest Chevrolet dealer around here..

4
★★★★☆

i just took my 04 impala in for maintenance it cost a lot of money but was way cheaper then the dealer and helps keep my warranty people happy... they have the same machines as the dealers and also the labor rate is about 30 dollars cheaper then the cheapest Chevrolet dealer around here..

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1 out of 1 people found this review helpful.

.

This is not the place you want to take your car. The prices for tires and service are crazy! The management sucks, and the people that work there are slooow and seem like they dont know what they're doing. I would avoid this place at all costs. Save time and money and take your car somewhere else!!!

1
★☆☆☆☆

This is not the place you want to take your car. The prices for tires and service are crazy! The management sucks, and the people that work there are slooow and seem like they dont know what they're doing. I would avoid this place at all costs. Save time and money and take your car somewhere else!!!

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1 out of 2 people found this review helpful.

.

I was told I would get platinum plugs but did not. At least they did not charge. After leaving the care ran worse and when I took it back the cleaned and air censor and tried to charge me.

When I disagreed with things I was told all they did was change the spark plugs for $50 and nothing else. I was even told by Jay and Brandon to never come back.

You can go to advanced auto with you service engine light on and they can tell you your cars issues for free.

Jensen a Great place to go if you want to spend a lot of money and get nothing fixed.

1
★☆☆☆☆

I was told I would get platinum plugs but did not. At least they did not charge. After leaving the care ran worse and when I took it back the cleaned and air censor and tried to charge me.

When I disagreed with things I was told all they did was change the spark plugs for $50 and nothing else. I was even told by Jay and Brandon to never come back.

You can go to advanced auto with you service engine light on and they can tell you your cars issues for free.

Jensen a Great place to go if you want to spend a lot of money and get nothing fixed.

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2 out of 4 people found this review helpful.

.

Last time I was in there, they put new shocks on my classic 72' convertible. They forgot to put all the bushings and spacers on one side. I noticed this when I was changing out a ball joint later. they gave me a new shock which I installed myself.

Around the same time my sister took her explorer in for a repair, they broke the windshield when they put it on the lift. They then blamed her stating that the windshield must have been cracked, it wasn't. I called the manager and tried to get a resolution, he was a punk and laughingly told me to go ahead and take him to court. I called the home office that also wouldn't do anything until after I threatened the better business bureau and court ( my wife is an attorney). Eventually they put in a new windshield for $100.00. I asked a friend who worked at another location about this and he said it could only happen if they put the car on the lift wrong.

Stay away at all costs

1
★☆☆☆☆

Last time I was in there, they put new shocks on my classic 72' convertible. They forgot to put all the bushings and spacers on one side. I noticed this when I was changing out a ball joint later. they gave me a new shock which I installed myself.

Around the same time my sister took her explorer in for a repair, they broke the windshield when they put it on the lift. They then blamed her stating that the windshield must have been cracked, it wasn't. I called the manager and tried to get a resolution, he was a punk and laughingly told me to go ahead and take him to court. I called the home office that also wouldn't do anything until after I threatened the better business bureau and court ( my wife is an attorney). Eventually they put in a new windshield for $100.00. I asked a friend who worked at another location about this and he said it could only happen if they put the car on the lift wrong.

Stay away at all costs

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2 out of 3 people found this review helpful.

.

Jensen Tire and Auto is a place to avoid at all costs. During the short time they were mounting and balancng my wheels and tires, they slashed the leather upholstery in the back seat of my car with a razor. Why were they in the back seat, is beyond me. Now, I have $500 worth of damage to my car. They refused to accept responsibility, so we're now in litigation with the police and my insurance company. Stay away from Jensen at all costs. Avoid doing business with them, or you'll be victimized and vandalized as I was.

1
★☆☆☆☆

Jensen Tire and Auto is a place to avoid at all costs. During the short time they were mounting and balancng my wheels and tires, they slashed the leather upholstery in the back seat of my car with a razor. Why were they in the back seat, is beyond me. Now, I have $500 worth of damage to my car. They refused to accept responsibility, so we're now in litigation with the police and my insurance company. Stay away from Jensen at all costs. Avoid doing business with them, or you'll be victimized and vandalized as I was.

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2 out of 3 people found this review helpful.

.

First-- Anytime any mechanic tells you this or that, think it over. you can always go back and have it fixed if the car runs OK. That being said, the "check engine" light came on in my vehicle, and the Jensen Tire shop in Fremont wanted to hook it up to the "diagnostic computer" to see what was wrong-- just to hook it up was $80. I told them I would come back later, and went to get on oil change since they were busy. I went to Jiffy Lube, and after the oil change, the technician came in and told me that the oil pan gasket was shot and they replaced it for nothing. These gaskets run only 25 cents. When I drove it out, the "check engine" light was off and hasn't come on since. Hmm, 25 cents for $80? I'll take the 25. REMEMBER-- a mechanic working for a national chain or somebody else is a salesman too, but give things a second thought before impulsively saying "yes'! 1 star

3
★★★☆☆

First-- Anytime any mechanic tells you this or that, think it over. you can always go back and have it fixed if the car runs OK. That being said, the "check engine" light came on in my vehicle, and the Jensen Tire shop in Fremont wanted to hook it up to the "diagnostic computer" to see what was wrong-- just to hook it up was $80. I told them I would come back later, and went to get on oil change since they were busy. I went to Jiffy Lube, and after the oil change, the technician came in and told me that the oil pan gasket was shot and they replaced it for nothing. These gaskets run only 25 cents. When I drove it out, the "check engine" light was off and hasn't come on since. Hmm, 25 cents for $80? I'll take the 25. REMEMBER-- a mechanic working for a national chain or somebody else is a salesman too, but give things a second thought before impulsively saying "yes'! 1 star

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1 out of 2 people found this review helpful.

.

I haven't taken a car to Jensen in quite sometime, and after my latest experience I remember why. I had a slow leak and went for a tire repair. They asked if I wanted a rotation also. Since I was leaving on a trip to Wyoming I thought that would be a good idea so I said yes. When I went back to get the car about an hour later they warned me that my brakes looked bad and I should have them serviced. Against my reservation I said go ahead, WHAT A MISTAKE! I also authorized an oil change. The brakes which have never been a problem before won't stop squeaking, the car still reports that service is due and the darn tire is leaking again!

PROS: None that I can see
CONS: The enire experience with them

1
★☆☆☆☆

I haven't taken a car to Jensen in quite sometime, and after my latest experience I remember why. I had a slow leak and went for a tire repair. They asked if I wanted a rotation also. Since I was leaving on a trip to Wyoming I thought that would be a good idea so I said yes. When I went back to get the car about an hour later they warned me that my brakes looked bad and I should have them serviced. Against my reservation I said go ahead, WHAT A MISTAKE! I also authorized an oil change. The brakes which have never been a problem before won't stop squeaking, the car still reports that service is due and the darn tire is leaking again!

PROS: None that I can see
CONS: The enire experience with them

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2 out of 3 people found this review helpful.

.

Jensen tire always give my car a therough evalutation and has never tried to trick me into extra repairs. They are very competitive with pricing and tend to do excellent work.

5
★★★★★

Jensen tire always give my car a therough evalutation and has never tried to trick me into extra repairs. They are very competitive with pricing and tend to do excellent work.

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1 out of 4 people found this review helpful.

.

Jensen TIre, at least the ones in the Omaha Metro area, have a tendancy to do very good work, are speedy, but overcharge. Going to jensen is like going to a movie theater to buy snack food - you can get service just as good somewhere else. My family has five cars: two that are five years old, one that is ten, one that is nineteen, and one that is fourteen (and a right piece of junk.) WE are frequent visitors, especially for my Sable. Here is an overview of service.
The Good - THere service is very fast. Alot of the time its same day service, depending on which location you visit. They also have an account process where you can pay off yor work in payments, which is the reason we stay there despite high prices. THe people are friendly and honest, and treat your car with respect.
THe Bad - Overcharging. 80 dollars for a transmission flush, 35 for an oil change, just name a few. Also, they like to tell you all the things that are wrong with your car, and they're cunning salesman. THey'll tell you that you need to do this or that a lot, even if you really can't afford it.
Overall, if you want good service, go to jensen. Lots of people say that they screw you, but that's not true. THey're friendly and fast, but you'll pay for the difference in service that you get.

3
★★★☆☆

Jensen TIre, at least the ones in the Omaha Metro area, have a tendancy to do very good work, are speedy, but overcharge. Going to jensen is like going to a movie theater to buy snack food - you can get service just as good somewhere else. My family has five cars: two that are five years old, one that is ten, one that is nineteen, and one that is fourteen (and a right piece of junk.) WE are frequent visitors, especially for my Sable. Here is an overview of service.
The Good - THere service is very fast. Alot of the time its same day service, depending on which location you visit. They also have an account process where you can pay off yor work in payments, which is the reason we stay there despite high prices. THe people are friendly and honest, and treat your car with respect.
THe Bad - Overcharging. 80 dollars for a transmission flush, 35 for an oil change, just name a few. Also, they like to tell you all the things that are wrong with your car, and they're cunning salesman. THey'll tell you that you need to do this or that a lot, even if you really can't afford it.
Overall, if you want good service, go to jensen. Lots of people say that they screw you, but that's not true. THey're friendly and fast, but you'll pay for the difference in service that you get.

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2 out of 3 people found this review helpful.

.

Jensen Tire has been in the Omaha area for a LONG time, and there is a good reason they have stuck around successfully. They have great selection, great people and great prices. I buy all of my tires from Jensen because I know they are looking out for my best interest.

4
★★★★☆

Jensen Tire has been in the Omaha area for a LONG time, and there is a good reason they have stuck around successfully. They have great selection, great people and great prices. I buy all of my tires from Jensen because I know they are looking out for my best interest.

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1 out of 3 people found this review helpful.

.

Jensen Tire has a decent selection of tires but the employees are not very friendly and the work always seems to take a long time to complete. Easy to get an appointment there though.

3
★★★☆☆

Jensen Tire has a decent selection of tires but the employees are not very friendly and the work always seems to take a long time to complete. Easy to get an appointment there though.

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2 out of 4 people found this review helpful.