Graham Tire

★★★★☆
  • 2121 Cornhusker Highway

    Lincoln, NE 68521

    Map & Directions
  • 402-474-2277

About Graham Tire

Categories
  • Tires
Details
  • Cooper Tire
  • Dunlop Tire
  • Goodyear
  • Brake Repair
  • Smog Testing
  • Tune Ups
Hours
M-F 7am-5:30pm, Sa 7:30am-5pm, Su Closed
Special Offer
You're in Graham Country

Automotive

Automotive
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3.5 2
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I got so much help filling out my rebate form from the staff. They did not have to do that. All of the employees deserve a big thank you and I'll definitely be coming back soon. I might even bring donuts for everyone!

3
★★★★★

I got so much help filling out my rebate form from the staff. They did not have to do that. All of the employees deserve a big thank you and I'll definitely be coming back soon. I might even bring donuts for everyone!

.

My Escape was leaking antifreeze, took it in on a Friday and they did a pressure test and said it was the lower radiator hose. I thought it would be leaking more on the passenger side if that was the case, but they're the experts so I said okay. They said they couldn't get the part for three days. Went back for apt. on Wed. and they didn't have me on the schedule, the guy at the counter told me to leave the Escape and they'd figure it out. The service manager, Curtis, called me an hour later and said they had been sent the wrong part, but they could get the right part tomorrow. (So what took 3 days to get before can now miraculously be gotten over night?) . . .more like they couldn't fit me in so they made up a story about the wrong part so they could do it the next day.

I told them I wasn't happy about it, I needed my vehicle, but whatever just fix it. The service manager took $40 off my bill because of the inconvenience, all the while stressing that its not his fault they sent the wrong part. . . . . and my bill was still $380 to replace the one hose. I was just glad to be done with them and have my car back.

Four days later, its still leaking. Same spot as before. I take it back. They pressure test it again and tell me there is a crack in the thermostadt houseing. It will be another $200, and he said that because I'd already paid for a pressure test before, they weren't going to charge me for that again. How fkng generous. If they'd done their job right the first time, It would have ONLY cost me $200 plus the pressure test to begin with. The guys at the desk were really friendly, but the service manager was completely unprofessional, and they obviously don't do a thorough job or have great attention to detail. They are all just putting in their time. I will NEVER go there again.

1
★☆☆☆☆

My Escape was leaking antifreeze, took it in on a Friday and they did a pressure test and said it was the lower radiator hose. I thought it would be leaking more on the passenger side if that was the case, but they're the experts so I said okay. They said they couldn't get the part for three days. Went back for apt. on Wed. and they didn't have me on the schedule, the guy at the counter told me to leave the Escape and they'd figure it out. The service manager, Curtis, called me an hour later and said they had been sent the wrong part, but they could get the right part tomorrow. (So what took 3 days to get before can now miraculously be gotten over night?) . . .more like they couldn't fit me in so they made up a story about the wrong part so they could do it the next day.

I told them I wasn't happy about it, I needed my vehicle, but whatever just fix it. The service manager took $40 off my bill because of the inconvenience, all the while stressing that its not his fault they sent the wrong part. . . . . and my bill was still $380 to replace the one hose. I was just glad to be done with them and have my car back.

Four days later, its still leaking. Same spot as before. I take it back. They pressure test it again and tell me there is a crack in the thermostadt houseing. It will be another $200, and he said that because I'd already paid for a pressure test before, they weren't going to charge me for that again. How fkng generous. If they'd done their job right the first time, It would have ONLY cost me $200 plus the pressure test to begin with. The guys at the desk were really friendly, but the service manager was completely unprofessional, and they obviously don't do a thorough job or have great attention to detail. They are all just putting in their time. I will NEVER go there again.

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Message from Graham Tire

Graham tire is known for its excellent customer service, nationwide warranties, and everyday low prices on tires and auto services. The company has always strived to maintain their reputation for excellence within the industry. Graham Tire only provides consumers with the best quality brands including: Goodyear, Dunlop, Kelly, Hankook, Cooper and Titan.

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