Slumberland Furniture

★★☆☆☆
It's a good life.
  • 5240 N 27th St

    Lincoln, NE 68521

    Map & Directions
  • 402-477-5000

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We waited a month for our furniture to arrive. After calling
their headquarters, we found the local Lincoln store had not even ordered it yet.

1
★☆☆☆☆

We waited a month for our furniture to arrive. After calling
their headquarters, we found the local Lincoln store had not even ordered it yet.

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We ordered a bedroom set from Slumberland at the end of April. We were told that it would be available for pick up the end of June. The end of June, we called to get an exact day to go pick it up, and we were told that our order was delayed slightly, but that it was somewhat normal for an order to be delayed. Well, now here it is September, and supposedly we are supposed to finally get our bedroom set delivered this week. You can't tell me that 4 months of delays is normal for a furniture purchase. I am very frustrated with the way we have been treated. Had I known back in April what I know now, I would have looked and purchased elsewhere. You want to know what the real kicker is? Every time I have asked our salesperson what they are going to do to correct this poor customer service, he just says that he has no control over shipping times. This last time, he actually told me that the ship that my furniture was coming on had been hit at sea and the whole shipment was lost. How stupid does he think I am? Horrible Horrible customer service.

1
★☆☆☆☆

We ordered a bedroom set from Slumberland at the end of April. We were told that it would be available for pick up the end of June. The end of June, we called to get an exact day to go pick it up, and we were told that our order was delayed slightly, but that it was somewhat normal for an order to be delayed. Well, now here it is September, and supposedly we are supposed to finally get our bedroom set delivered this week. You can't tell me that 4 months of delays is normal for a furniture purchase. I am very frustrated with the way we have been treated. Had I known back in April what I know now, I would have looked and purchased elsewhere. You want to know what the real kicker is? Every time I have asked our salesperson what they are going to do to correct this poor customer service, he just says that he has no control over shipping times. This last time, he actually told me that the ship that my furniture was coming on had been hit at sea and the whole shipment was lost. How stupid does he think I am? Horrible Horrible customer service.

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Much To-Do About No Side-Table... I bought my couch, table and chairs from Slumberland and had good experiences with everything, so when I needed a side table, I checked out their website, along with all their competitors. I am a grad student working part-time, so I did not want to spend a lot of money on a side table. I was ecstatic to find one on sale (clearance) for only $27! It was perfect, so I called and ordered it to be shipped to the store. I was told it would be a couple of weeks. A couple of weeks later, I got a voicemail message from Slumberland saying that my credit card was being billed, so I called to ask if I could pick up my side table, all excited! I was told No, but that it was on its way; it had just been shipped out. Then a couple of weeks AFTER THAT, I received a voicemail from them saying they had run out (?!?!) and that I should call back to have them credit my credit card. I called back to ask them to credit it and was told that it would be done automatically. Then a week or so later, I received another voicemail message asking me for my credit card number, so they could credit it back. I am not sure I should give my credit card information out over the phone, especially when someone else told me I would not have to. All this seems very disorganized, especially since now I'm not even getting the side table. And how can they run out if they were having one shipped to their store for me?

3
★★★☆☆

Much To-Do About No Side-Table... I bought my couch, table and chairs from Slumberland and had good experiences with everything, so when I needed a side table, I checked out their website, along with all their competitors. I am a grad student working part-time, so I did not want to spend a lot of money on a side table. I was ecstatic to find one on sale (clearance) for only $27! It was perfect, so I called and ordered it to be shipped to the store. I was told it would be a couple of weeks. A couple of weeks later, I got a voicemail message from Slumberland saying that my credit card was being billed, so I called to ask if I could pick up my side table, all excited! I was told No, but that it was on its way; it had just been shipped out. Then a couple of weeks AFTER THAT, I received a voicemail from them saying they had run out (?!?!) and that I should call back to have them credit my credit card. I called back to ask them to credit it and was told that it would be done automatically. Then a week or so later, I received another voicemail message asking me for my credit card number, so they could credit it back. I am not sure I should give my credit card information out over the phone, especially when someone else told me I would not have to. All this seems very disorganized, especially since now I'm not even getting the side table. And how can they run out if they were having one shipped to their store for me?

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Message from Slumberland Furniture

Come into our store for advice from one of our knowledgeable sleep experts on the right mattress for you, or conveniently browse our large selection of brand-name furniture and mattresses online.

More about Slumberland Furniture

Slumberland Furniture in Lincoln, NE is your one-stop home furniture store for bedroom, living, and dining collections, mattresses, sofas, recliners, and more. We carry Sealy, Tempur-pedic, and Stearns & Foster mattresses, as well as La-Z-Boy recliners, and we offer casual to classic and contemporary furniture styles, at a guaranteed low price.

 

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