Carpetland

★★★☆☆
We Buy Direct and Pass the Savings on to You!
  • 4301 Industrial Ave.

    Lincoln, NE 68504

    Map & Directions
  • 402-467-6363

About Carpetland

Categories
  • Carpeting
  • Floor Coverings
  • Interior Decoration & Design
Details
  • Used Carpets & Rugs
  • Linoleum
  • Carpeting
  • Tile
Hours
M 9am-8pm, Tu-W 9am-6pm, Th 9am-8pm, F 9am-6pm, Sa 9am-4pm, Su Closed
Emails
  • jordanbates@carpetlandonline.com
Keywords
  • Carpet
  • tile flooring
  • Area Rugs
  • Vinyl Flooring
  • Hardwood Flooring
  • Laminate Flooring
  • Carpet Installation
  • Flooring Companies
  • resilient-vinyl
  • linoleum flooring
2.5 2
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Customer service at point of sale was mediocre, but got progressively worse. Original quote was over $500 less than what it ended up costing me. I was told the carpet was in stock and would be installed in 4 days so I went ahead and pulled out my existing carpet. The day before it was to be installed I still hadn't heard from the company as to what time the installers would arrive so I called and was informed that it was in stock in Omaha and that it would take a couple days to get it to Lincoln (50 miles), so installation could not be completed as promised. Since all of my carpet was pulled up and my furniture piled in the kitchen I could hardly use my home for days and had to sleep in the basement. Every time I called I would talk to one person, explain my situation, then be transferred to someone else and have to re-explain everything. Then I'd be told that they'd get back to me and wouldn't, so I'd have to call again the next day.

Bottom line: they were rude/unprofessional, could not provide the service they promised, and did nothing to try to make it right (like apologize!). Only positive note was that the installers were nice and did a good job. I would NEVER do business with this company again!

1
★☆☆☆☆

Customer service at point of sale was mediocre, but got progressively worse. Original quote was over $500 less than what it ended up costing me. I was told the carpet was in stock and would be installed in 4 days so I went ahead and pulled out my existing carpet. The day before it was to be installed I still hadn't heard from the company as to what time the installers would arrive so I called and was informed that it was in stock in Omaha and that it would take a couple days to get it to Lincoln (50 miles), so installation could not be completed as promised. Since all of my carpet was pulled up and my furniture piled in the kitchen I could hardly use my home for days and had to sleep in the basement. Every time I called I would talk to one person, explain my situation, then be transferred to someone else and have to re-explain everything. Then I'd be told that they'd get back to me and wouldn't, so I'd have to call again the next day.

Bottom line: they were rude/unprofessional, could not provide the service they promised, and did nothing to try to make it right (like apologize!). Only positive note was that the installers were nice and did a good job. I would NEVER do business with this company again!

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.

Large selection of residential carpets. They were able to make a fabulous specialty rug for my daughters nursery. They were very prompt as well as friendlly

4
★★★★☆

Large selection of residential carpets. They were able to make a fabulous specialty rug for my daughters nursery. They were very prompt as well as friendlly

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