Schaefer's

★★☆☆☆

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2.4 5
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I have purchased many appliances from Schaefer's in the past (2 freezers, refrigerator, countless televisions, etc) in the past but I won't be going back. I stopped in to check out some new speakers for my surround system and was surprised to see they had mattresses for sale. I was in the market for a mattress and wanted to look at the iComfort so I talked to TWO of their salesmen. Neither of them could tell me any more about the mattresses than what I could read on the literature around their mattress department.

After getting home and doing some research on my own I found that I was given false and misleading information on the set I was looking at. I don't know if it was done out of ineptness or just the desire to make a sale but either way it is unacceptable.

1
★☆☆☆☆

I have purchased many appliances from Schaefer's in the past (2 freezers, refrigerator, countless televisions, etc) in the past but I won't be going back. I stopped in to check out some new speakers for my surround system and was surprised to see they had mattresses for sale. I was in the market for a mattress and wanted to look at the iComfort so I talked to TWO of their salesmen. Neither of them could tell me any more about the mattresses than what I could read on the literature around their mattress department.

After getting home and doing some research on my own I found that I was given false and misleading information on the set I was looking at. I don't know if it was done out of ineptness or just the desire to make a sale but either way it is unacceptable.

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We delivered you the floor model, even if you specifically requested a brand new appliance. Here is a fun game, when the sales person is not hawking you, write down the model/serial number and see if it is the one they bring out to you- then never give us your business again.
We will try to sneak anything by the customer. Look over every inch of the appliance because "Rick Craft" will want us to pass it by you if we can.
The Dent sale? We buy all of those from Kohls for next to nothing and sell them to you for an unbelievable price. I bet you thought they were ours?
"Locally owned"- that holds no merit here, we buy all of our supplies for the warehouse online or through Home Depot. We are truly a local team player.

1
★☆☆☆☆

We delivered you the floor model, even if you specifically requested a brand new appliance. Here is a fun game, when the sales person is not hawking you, write down the model/serial number and see if it is the one they bring out to you- then never give us your business again.
We will try to sneak anything by the customer. Look over every inch of the appliance because "Rick Craft" will want us to pass it by you if we can.
The Dent sale? We buy all of those from Kohls for next to nothing and sell them to you for an unbelievable price. I bet you thought they were ours?
"Locally owned"- that holds no merit here, we buy all of our supplies for the warehouse online or through Home Depot. We are truly a local team player.

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1 out of 1 people found this review helpful.

.

Be careful of the customer service at Schaefer's. Their salesmen are knowable and helpful, but their management especially 'Rick Craft' is extremely rude and abhorrent. I rode my bicycle over to Schaefer's to check out their inventory and prices in comparison to Best Buy. Unfortunately, when I pulled up to this establishment there was nothing to lock ones bicycle to. So, I deiced to walk inside and experience Schaefer's customer service. I spoke with one Rick Craft about the issue to see if I could store my bike, and see if the establishment could provide more bike friendly solutions. Unfortunately, per Rick Craft "it wasn??t deemed necessary for the measly amount of bicyclist that come into this store." I politely asked where I could store my bike as I view your inventory, Mr. Rick Craft responds "you can leave it outside, I store my $30,000 motor cycle outside and no one bothers it. You won??t have an issue with that little bicycle." Appalled that this family owned and operated business would have someone of his caliber in management I asked for his name and information to contact his superior. Rick 'the boss' Craft provided nothing else but a name of 'Ron Ramiro' and stated that "I have been here for 31 years". This display of customer service by a manager is quite unpleasant. I am quite shocked that I received better customer service all around at the Best Buy across the street.

1
★☆☆☆☆

Be careful of the customer service at Schaefer's. Their salesmen are knowable and helpful, but their management especially 'Rick Craft' is extremely rude and abhorrent. I rode my bicycle over to Schaefer's to check out their inventory and prices in comparison to Best Buy. Unfortunately, when I pulled up to this establishment there was nothing to lock ones bicycle to. So, I deiced to walk inside and experience Schaefer's customer service. I spoke with one Rick Craft about the issue to see if I could store my bike, and see if the establishment could provide more bike friendly solutions. Unfortunately, per Rick Craft "it wasn??t deemed necessary for the measly amount of bicyclist that come into this store." I politely asked where I could store my bike as I view your inventory, Mr. Rick Craft responds "you can leave it outside, I store my $30,000 motor cycle outside and no one bothers it. You won??t have an issue with that little bicycle." Appalled that this family owned and operated business would have someone of his caliber in management I asked for his name and information to contact his superior. Rick 'the boss' Craft provided nothing else but a name of 'Ron Ramiro' and stated that "I have been here for 31 years". This display of customer service by a manager is quite unpleasant. I am quite shocked that I received better customer service all around at the Best Buy across the street.

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Schaefer's gives great service, comparable prices to the big box stores and is locally owned. That is critical to my buying choices. Their sales associates are knowlegeable, but not pushy. The delivery folks were the best yet at protecting my floors ect from damage. Definitely a 5 star company!

5
★★★★★

Schaefer's gives great service, comparable prices to the big box stores and is locally owned. That is critical to my buying choices. Their sales associates are knowlegeable, but not pushy. The delivery folks were the best yet at protecting my floors ect from damage. Definitely a 5 star company!

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0 out of 1 people found this review helpful.

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This place sure gets a lot of business. They sell new and used equipment and they repair stuff too. We got a reconditioned dryer there and haven't had any problems for 10 years, so I'd say thats a pretty good record. They have good sales too.

PROS: Good sales and good service.
CONS:

4
★★★★☆

This place sure gets a lot of business. They sell new and used equipment and they repair stuff too. We got a reconditioned dryer there and haven't had any problems for 10 years, so I'd say thats a pretty good record. They have good sales too.

PROS: Good sales and good service.
CONS:

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0 out of 1 people found this review helpful.

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