Next Generation Childcare

★★☆☆☆

About Next Generation Childcare

Home Construction & Remodeling

Home Construction & Remodeling
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Their customer service is the worst. Director is always telling parents to let him know if there's any concern. So I did. All he said was "you need to communicate with teachers." Okay... the teachers are Mexicans and they hardly speak any English. It is VERY difficult to communicate with people who doesn't understand English first of all. Second of all, I expressed my concern to one of the teachers and I got a nasty look from her, so that's why I brought it to his attention. Again, all he said was "you gotta sit down and talk to XXXXX(the teacher who gave me a nasyt look)." He's afraid of talking to his employees and won't get involved in the situation.

I always ask teachers how my daughter's day went, how she ate, how much she ate, if she took the bottle of cup (as she stopped taking the bottle)...etc. All I get from them is "I don't know. I didn't feed her." "I don't know I was not here" "I don't know you need to ask XXXXX (other teacher's name)." No communication what's so ever between employees. I'm the customer and shouldn't have to walk arount the day care looking for teachers who fed my daughter to ask how she ate. They need to be recording somehwere or communicating with each other. Director always say parents should be communicating with the teachers...but then when I do, all I get is "I don't know".

One time I got yelled at from director's mother who also works there because I asked her how much my daughter ate the breakfast. "You always ask me how she did, but I don't know I don't get here until 10:00am, you need to ask the teacher who fed her. I dont' know"

Then director told me that I'm trying to be difficult bringing him complaints and inturrupting his lunch.

What kind of service is that????

2
★★☆☆☆

Their customer service is the worst. Director is always telling parents to let him know if there's any concern. So I did. All he said was "you need to communicate with teachers." Okay... the teachers are Mexicans and they hardly speak any English. It is VERY difficult to communicate with people who doesn't understand English first of all. Second of all, I expressed my concern to one of the teachers and I got a nasty look from her, so that's why I brought it to his attention. Again, all he said was "you gotta sit down and talk to XXXXX(the teacher who gave me a nasyt look)." He's afraid of talking to his employees and won't get involved in the situation.

I always ask teachers how my daughter's day went, how she ate, how much she ate, if she took the bottle of cup (as she stopped taking the bottle)...etc. All I get from them is "I don't know. I didn't feed her." "I don't know I was not here" "I don't know you need to ask XXXXX (other teacher's name)." No communication what's so ever between employees. I'm the customer and shouldn't have to walk arount the day care looking for teachers who fed my daughter to ask how she ate. They need to be recording somehwere or communicating with each other. Director always say parents should be communicating with the teachers...but then when I do, all I get is "I don't know".

One time I got yelled at from director's mother who also works there because I asked her how much my daughter ate the breakfast. "You always ask me how she did, but I don't know I don't get here until 10:00am, you need to ask the teacher who fed her. I dont' know"

Then director told me that I'm trying to be difficult bringing him complaints and inturrupting his lunch.

What kind of service is that????

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