Xotic PC

★★☆☆☆
  • 3121 S 6th St # C

    Lincoln, NE 68502

    Map & Directions
  • 402-466-2090

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I ordered a laptop and payed extra for the "Arctic silver" thermal paste. Laptop arrived and immediately starts overheating. The laptop was sent in for repair. After I got the laptop back it still overheated.
After taking apart the laptop I discovered that they had not used the arctic silver AT ALL. In fact, the thermal compound that was on the processor was only applied to ~75% of the processor. After I applied the thermal paste MYSELF, magically the laptop stopped overheating.
I was repeatedly lied to and was not given what I ordered. These people are the absolute scum of the earth. They are taking advantage of people with little tech knowledge. Up-selling thermal paste, then not applying it. In fact, I believe that they did this on PURPOSE, so as to save money and possibly force a repair later on when the laptop was out of warranty.
On top of all this, customer service was atrocious, with them actually accusing me of wrong-doing. STAY AWAY BUYER BEWARE

1
★☆☆☆☆

I ordered a laptop and payed extra for the "Arctic silver" thermal paste. Laptop arrived and immediately starts overheating. The laptop was sent in for repair. After I got the laptop back it still overheated.
After taking apart the laptop I discovered that they had not used the arctic silver AT ALL. In fact, the thermal compound that was on the processor was only applied to ~75% of the processor. After I applied the thermal paste MYSELF, magically the laptop stopped overheating.
I was repeatedly lied to and was not given what I ordered. These people are the absolute scum of the earth. They are taking advantage of people with little tech knowledge. Up-selling thermal paste, then not applying it. In fact, I believe that they did this on PURPOSE, so as to save money and possibly force a repair later on when the laptop was out of warranty.
On top of all this, customer service was atrocious, with them actually accusing me of wrong-doing. STAY AWAY BUYER BEWARE

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Purchase two Sager Laptops. Staff was very helpful through the ordering process. personable and friendly staff that is not pushy and helps with any questions you have. A++++

5
★★★★★

Purchase two Sager Laptops. Staff was very helpful through the ordering process. personable and friendly staff that is not pushy and helps with any questions you have. A++++

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We chose this place because they were supposed to have outstanding customer support. They didn't even have good customer support for the sale process. We got conflicting information on when to expect our PC - how soon it would be built and how soon it would be shipped. We ended up ordering it somewhere else where we got the kind of support we expected from Xotic.

1
★☆☆☆☆

We chose this place because they were supposed to have outstanding customer support. They didn't even have good customer support for the sale process. We got conflicting information on when to expect our PC - how soon it would be built and how soon it would be shipped. We ended up ordering it somewhere else where we got the kind of support we expected from Xotic.

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