The County Stores Inc

★★★★☆

Home & Garden

Home & Garden
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705-670 Us Highway 395 E Susanville, CA

3.9091 11
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Just picked up a Generac XE 8000E generator from the Engine House. Extremely happy with the service. They assembled the generator and had it ready when I arrived as part of the price. They went through the startup proceedure and started it while I was there. Provided a maintnenace kit with replacement air and oil filters and explained how to maintain it. Price was a little higher than box stores but well worth the service (and they had it in stock). They are also an authorized Generac repair center. I have had family members buy 2 other generators from them. Both were extremely happy with the generators, the service and the electrician that they recommended. Both family members had subsequently used the electrician for other tasks around thier homes. The generators have run flawlessly for 5+ days at a time during the recent storm and the previous ice storms. Not trying to slam box stores but these people know thier business! I would highly recommend this team of people.

5
★★★★★

Just picked up a Generac XE 8000E generator from the Engine House. Extremely happy with the service. They assembled the generator and had it ready when I arrived as part of the price. They went through the startup proceedure and started it while I was there. Provided a maintnenace kit with replacement air and oil filters and explained how to maintain it. Price was a little higher than box stores but well worth the service (and they had it in stock). They are also an authorized Generac repair center. I have had family members buy 2 other generators from them. Both were extremely happy with the generators, the service and the electrician that they recommended. Both family members had subsequently used the electrician for other tasks around thier homes. The generators have run flawlessly for 5+ days at a time during the recent storm and the previous ice storms. Not trying to slam box stores but these people know thier business! I would highly recommend this team of people.

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The County Stores carries an amazing variety of stock for the home, garden or your backyard paradise. If they don't have it, you don't need it.

5
★★★★★

The County Stores carries an amazing variety of stock for the home, garden or your backyard paradise. If they don't have it, you don't need it.

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The County Stores is a wonderful place. It's chock full of useful stuff, and knowledgable, friendly people to help you find what you need, if you want assistance. They'll also leave you alone if you wish to look at the possibilities, as I do sometimes. For the largest items, such as lumber & big tools, you'll have to go to the big box for a wider selection. They also have local delivery for larger items like grills, etc, at a pretty reasonable price. Grills are set up by store personnel. I've returned mulitiple items that were not the right size or fit and never had any problem. Anything I've brought back was within a reasonable time frame and either unopened or in still-new condition, with receipt. However, on one occasion I had lost my receipt and they were willing to take the item back. I also hear other customers praise the store. When I moved to the area, it was one of the first stores recommended to me.

2
★★★★★

The County Stores is a wonderful place. It's chock full of useful stuff, and knowledgable, friendly people to help you find what you need, if you want assistance. They'll also leave you alone if you wish to look at the possibilities, as I do sometimes. For the largest items, such as lumber & big tools, you'll have to go to the big box for a wider selection. They also have local delivery for larger items like grills, etc, at a pretty reasonable price. Grills are set up by store personnel. I've returned mulitiple items that were not the right size or fit and never had any problem. Anything I've brought back was within a reasonable time frame and either unopened or in still-new condition, with receipt. However, on one occasion I had lost my receipt and they were willing to take the item back. I also hear other customers praise the store. When I moved to the area, it was one of the first stores recommended to me.

Pros: Helpful, well-stocked

Cons: No lumberyard or riding mowers

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They really try to be helpful and have the right stuff. I stop there before the big stores every time.

5
★★★★★

They really try to be helpful and have the right stuff. I stop there before the big stores every time.

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For many years I've been a frequent customer of County Stores. I've bought a lot of hardware and garden stuff here, plus a Weber grill. One of the things I bought was an oscillating sprinkler-- a solid metal model that cost $60.

I got it toward the end of the season and it worked only fair-- I had to adjust it so only the center 80% or so of the little nozzles squirted water-- otherwise, the sprinkler wouldn't oscillate (maybe our well pressure isn't super great, but our dying cheapo model worked fine).

The next season, the sprinkler wouldn't oscillate at all. I couldn't find the receipt, but I took the sprinkller back to the store hoping for the best. The cashier called the manager over-- the fellow who owned the store. He treated me suspiciously throughout our encounter (I made a point of being polite throughout), claiming that they hadn't sold that brand for the past 5 years!

Bottom line-- they refused to take back the sprinkler and give me credit toward another one.

Ironic note: I had to pick up some house paint and brushes at Milford Paint next door. I thought that perhaps they were owned by the same company and, indeed, the fellow behind the counter confirmed that, and told me he was brothers with the owner of County Stores Hardware. I told him about my discussion with his brother and he asked to see the sprinkler. I went back to the car and carried it in. He actually offered to give me all the paint stuff for free-- which was worth $60 or $70!

So... of course, I now make a point to buy all my paint supplies from Milford Paint-- but I can't bring myself to buy even a package of screws from County Hardware.

I need a snowblower, so I guess I'll go to Lowes or Nashua Power (but their reviews are pretty bad). Wish there was a well-reputed snowblower/lawnmower dealer in the Nashua area!

0
★☆☆☆☆

For many years I've been a frequent customer of County Stores. I've bought a lot of hardware and garden stuff here, plus a Weber grill. One of the things I bought was an oscillating sprinkler-- a solid metal model that cost $60.

I got it toward the end of the season and it worked only fair-- I had to adjust it so only the center 80% or so of the little nozzles squirted water-- otherwise, the sprinkler wouldn't oscillate (maybe our well pressure isn't super great, but our dying cheapo model worked fine).

The next season, the sprinkler wouldn't oscillate at all. I couldn't find the receipt, but I took the sprinkller back to the store hoping for the best. The cashier called the manager over-- the fellow who owned the store. He treated me suspiciously throughout our encounter (I made a point of being polite throughout), claiming that they hadn't sold that brand for the past 5 years!

Bottom line-- they refused to take back the sprinkler and give me credit toward another one.

Ironic note: I had to pick up some house paint and brushes at Milford Paint next door. I thought that perhaps they were owned by the same company and, indeed, the fellow behind the counter confirmed that, and told me he was brothers with the owner of County Stores Hardware. I told him about my discussion with his brother and he asked to see the sprinkler. I went back to the car and carried it in. He actually offered to give me all the paint stuff for free-- which was worth $60 or $70!

So... of course, I now make a point to buy all my paint supplies from Milford Paint-- but I can't bring myself to buy even a package of screws from County Hardware.

I need a snowblower, so I guess I'll go to Lowes or Nashua Power (but their reviews are pretty bad). Wish there was a well-reputed snowblower/lawnmower dealer in the Nashua area!

Pros: Knowledgable staff

Cons: Forget returning items without receipt

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Had my lawn tractor repaired. They did a great job, and found the exact problem quickly. They were much more economical than a bigger place in Nashua who tied up the machine for a month and was unable to fix it properly. The Nashua outfit billed me twice as much for not fixing it than Country did for fixing it (but that's another story).

5
★★★★★

Had my lawn tractor repaired. They did a great job, and found the exact problem quickly. They were much more economical than a bigger place in Nashua who tied up the machine for a month and was unable to fix it properly. The Nashua outfit billed me twice as much for not fixing it than Country did for fixing it (but that's another story).

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The repair shop is the best in town, if you want a slip at the time of drop pff all you need to do is ask, They don??t give them out to save paper as most customers don??t want one anyways. I have all my stuff worked on at county stores and never has a problem.

5
★★★★★

The repair shop is the best in town, if you want a slip at the time of drop pff all you need to do is ask, They don??t give them out to save paper as most customers don??t want one anyways. I have all my stuff worked on at county stores and never has a problem.

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Over the last 15 years, I have been a frequent customer of County Stores. Two years ago I bought a Weber Genesis these, as I prefer to buy from a locally owned business rather than from Bog Box stores. Last year I bought a $60 metal oscillating sprinkler from them. It never worked perfectly (wouldn't oscillate on the widest spray setting), and when I tried it a week or so ago, it wouldn't oscillate on any setting. I brought it back to the store for an exchange today, and because I did not have the receipt, the owner/manager refused to take it back. He claimed that they hadn't sold that model for the past 3 years. Despite my true claim to the contrary, he clearly did not believe that I had bought that sprinkler from them. From now on, I'm doing my hardware buying at Home Depot and Lowes, as their no-hassle return policy doesn't leave me feeling aggravated and feeling like someone thinks I'm a liar.

1
★☆☆☆☆

Over the last 15 years, I have been a frequent customer of County Stores. Two years ago I bought a Weber Genesis these, as I prefer to buy from a locally owned business rather than from Bog Box stores. Last year I bought a $60 metal oscillating sprinkler from them. It never worked perfectly (wouldn't oscillate on the widest spray setting), and when I tried it a week or so ago, it wouldn't oscillate on any setting. I brought it back to the store for an exchange today, and because I did not have the receipt, the owner/manager refused to take it back. He claimed that they hadn't sold that model for the past 3 years. Despite my true claim to the contrary, he clearly did not believe that I had bought that sprinkler from them. From now on, I'm doing my hardware buying at Home Depot and Lowes, as their no-hassle return policy doesn't leave me feeling aggravated and feeling like someone thinks I'm a liar.

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I was very displeased with the customer service I received at County Stores' small engine store. I asked for two things - fix the self-propel, and change the oil. The bill came to $99. They changed a cable for the self-propel, and gave it a full tune-up!

When I explained that I hadn't authorized a complete tune up, I got an argument from the manager. I never felt that my point was appreciated, a "must" in good customer relations. No concession was made to the fact that they may have been wrong.

No work order is given at the time of drop off. You are at the mercy of the guy who takes your order, apparently. Be sure you are going to get what you ask for here.

I will not buy from them again, and I was going to buy a snowblower this coming fall from them. I purchased my mower from them as well.

2
★★☆☆☆

I was very displeased with the customer service I received at County Stores' small engine store. I asked for two things - fix the self-propel, and change the oil. The bill came to $99. They changed a cable for the self-propel, and gave it a full tune-up!

When I explained that I hadn't authorized a complete tune up, I got an argument from the manager. I never felt that my point was appreciated, a "must" in good customer relations. No concession was made to the fact that they may have been wrong.

No work order is given at the time of drop off. You are at the mercy of the guy who takes your order, apparently. Be sure you are going to get what you ask for here.

I will not buy from them again, and I was going to buy a snowblower this coming fall from them. I purchased my mower from them as well.

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This place has everything you need plus hard to find items. The staff knows their stuff. The store is neat, clean and well organixed. But they are a bit on the pricey side compared to the big chains.

4
★★★★☆

This place has everything you need plus hard to find items. The staff knows their stuff. The store is neat, clean and well organixed. But they are a bit on the pricey side compared to the big chains.

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This is a nice hardware store. They have almost everything you need, and decent prices. Its nice if you want to pick up something without the hassle of going to a Home Depot. Prices can't compare to Home Depot and other chains, but the service is very good and the selection is good enough fora convenient item or two.

5
★★★★★

This is a nice hardware store. They have almost everything you need, and decent prices. Its nice if you want to pick up something without the hassle of going to a Home Depot. Prices can't compare to Home Depot and other chains, but the service is very good and the selection is good enough fora convenient item or two.

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