Innovations the Salon & Spa

★★★★☆
  • 228 Naticook Rd

    Merrimack, NH 03054

    Map & Directions
  • 603-880-7499

About Innovations the Salon & Spa

Categories
  • Skin Care Specialists
  • Hair Removal Services
Details
  • Brow Tinting
  • Color Correction
  • Hair Coloring
  • Hair Extensions
  • Hair Highlights
  • Haircuts
  • Updos
  • Wedding Hair Stylists
  • Brazilian Wax
  • Waxing
  • Manicures
  • Pedicures
  • Couples Massages
  • Deep Tissue Massages
  • Pregnancy Massages
  • Swedish Massage
  • Chemical Peels
  • Facials
Hours
M Closed, Tu-F 9am-9pm, Sa-Su 9am-5pm
Special Offer
Call Today!
Emails
  • info@innovationsnh.com
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa

Personal Services

Personal Services
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I have never written a review of a business before. However I was so blown away by the sheer rudeness of the front desk person that I feel compelled to write a review. I made an appointment to have my hair cut, only a haircut, nothing else. I have a 3 year old little girl and a 5 year old boy. I have always brought them with me to my hair appointments (not here this was my first time to innovations). In the past my children have always just sat in the waiting area and I put a movie on for them on my iPad. I make sure that the stylists chair is in view so I can keep an eye on them. They truly do great, are very well behaved, and have never been a disturbance or a problem.

When the front desk lady saw that I had my children with me she was very rude and had a terrible attitude towards me. She said it was against their policy to allow children under 12 to wait. When I told her I did it all the time and that they were great she kept saying "I find that hard to believe" like I was lying about them being well behaved, or maybe she couldn't believe that other salons would be more accommodating and allow me to have my children with me. She said "I find that hard to believe" at least 3 times.

So it's their policy, fine. If she had not been rude to me and looked at my children like were 2 piles of dog poop I would not be writing this right now. Innovations I suggest you train your staff on customer service and how to talk to and treat people. If she had handled the situation differently, and spoken to me in a different manner, I probably would have walked out of there with a re-scheduled appointment for when my husband could have watched our children. However, due to the way I was spoken to and treated I will never step foot in there again.

1
★☆☆☆☆

I have never written a review of a business before. However I was so blown away by the sheer rudeness of the front desk person that I feel compelled to write a review. I made an appointment to have my hair cut, only a haircut, nothing else. I have a 3 year old little girl and a 5 year old boy. I have always brought them with me to my hair appointments (not here this was my first time to innovations). In the past my children have always just sat in the waiting area and I put a movie on for them on my iPad. I make sure that the stylists chair is in view so I can keep an eye on them. They truly do great, are very well behaved, and have never been a disturbance or a problem.

When the front desk lady saw that I had my children with me she was very rude and had a terrible attitude towards me. She said it was against their policy to allow children under 12 to wait. When I told her I did it all the time and that they were great she kept saying "I find that hard to believe" like I was lying about them being well behaved, or maybe she couldn't believe that other salons would be more accommodating and allow me to have my children with me. She said "I find that hard to believe" at least 3 times.

So it's their policy, fine. If she had not been rude to me and looked at my children like were 2 piles of dog poop I would not be writing this right now. Innovations I suggest you train your staff on customer service and how to talk to and treat people. If she had handled the situation differently, and spoken to me in a different manner, I probably would have walked out of there with a re-scheduled appointment for when my husband could have watched our children. However, due to the way I was spoken to and treated I will never step foot in there again.

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.

Over 2 inches longer on one side than the other. Worst haircut ever.

0
★☆☆☆☆

Over 2 inches longer on one side than the other. Worst haircut ever.

.

Tried to write an honest review but kept getting message that it contained to much nonsense . that shoulds say it all . They are sensoring their reviews

5
★★★★★

Tried to write an honest review but kept getting message that it contained to much nonsense . that shoulds say it all . They are sensoring their reviews

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First time at the spa, loved it very much. I had a 50 min. facial done, it was so relaxing and my face felt like a million bucks after it was done. Tiffiny was very personable, very well educated and very gentle. She made me feel very comfortable. Ohh and the prices are very reasonable!!!

5
★★★★★

First time at the spa, loved it very much. I had a 50 min. facial done, it was so relaxing and my face felt like a million bucks after it was done. Tiffiny was very personable, very well educated and very gentle. She made me feel very comfortable. Ohh and the prices are very reasonable!!!

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I've had my hair cut at this salon twice. I went with a mid-range cut. They have varying prices for haircuts depending on how experienced the hairstylist. I thought Kelly did a great job with the cut. She was very personable and easy to talk to. Sometimes you feel uneasy with a new stylist. This wasn't the case. This salon & spa offers everything you can imagine.

4
★★★★☆

I've had my hair cut at this salon twice. I went with a mid-range cut. They have varying prices for haircuts depending on how experienced the hairstylist. I thought Kelly did a great job with the cut. She was very personable and easy to talk to. Sometimes you feel uneasy with a new stylist. This wasn't the case. This salon & spa offers everything you can imagine.

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.

This spa was wonderful. I never would have thought from the outside that it would be a gem. The services were very relaxing and I enjoyed how they have shower rooms and powder rooms for guests. Thought the services are expensive it is well worth it when your done.

PROS: Many services offered
CONS: Hard to schedule appointments

5
★★★★★

This spa was wonderful. I never would have thought from the outside that it would be a gem. The services were very relaxing and I enjoyed how they have shower rooms and powder rooms for guests. Thought the services are expensive it is well worth it when your done.

PROS: Many services offered
CONS: Hard to schedule appointments

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I got a certificate for them from my husband for a facial, foot massage, hair cut and back rub a few years ago. After going I told my husband thats what I want every year. Talk about a day of relaxation. The staff is wonderful!!! You could be there for the day and it seems like its not long enough of a visit.

5
★★★★★

I got a certificate for them from my husband for a facial, foot massage, hair cut and back rub a few years ago. After going I told my husband thats what I want every year. Talk about a day of relaxation. The staff is wonderful!!! You could be there for the day and it seems like its not long enough of a visit.

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Message from Innovations the Salon & Spa

Innovations Hair Studio, Inc. started out as an idea in 1989 that developed into a small, salon-only business when we opened our doors August 15, 1990 at Post Road Plaza in Merrimack, New Hampshire. In 1996, the Post Road Plaza was sold and we had to find a new home. After a great deal of research and thought, we decided to make a long-term investment and purchase land to build our own facility. We would never have to worry about rent or leases ever again.

Yext PowerListings

 

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