Manchester Firing Line Range

★★★★☆

About Manchester Firing Line Range

Hours
Sun-Fri 10am-8pm, Sat 9am-8pm
4.3333 9
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The Manchester Firing Line would be the most conveniently located range for me in NH. However, this was my second and last trip to this shooting range. The first trip, I waited until 30 min from closing time for them to open up a lane. Then, they attempted to charge for the full hour after only having rendered half the product. I was willing to let this go as an odd occurrence since they were busy at the time. In the most recent trip, I was essentially shown the door for using steel-cased ammunition. Their reasoning is that it hurts their backstop more than brass-cased ammunition. The test for this was holding a cartridge to an electromagnet bullet-side forward, and claiming that it is steel-cored. I went and checked, nowhere in the store, on the slip with the rules that you sign before they let you use the range, or per advice of an employee PRIOR getting to the firing line do they mention that steel-cased ammunition is not allowed. They do claim that it is on the website, but that does not do much good when you are already at the firing line. It is a disreputable business practice to inform the patron AFTER they have committed their money to a lane on the firing line, to then tell them that they can buy the obviously marked-up ammunition available in the storefront. Furthermore, the steel-cased ammunition was not a problem with the first range master on duty while I was there. However, when shifts changed, it only took a short while for the second range master to start pulling rank and espousing the misleading corporate policy listed above, and be completely rude about it. After having said, I was leaving due to their policies, and informing him how deceptive these policies were, he proceeded to inform me how I, the paying customer, was wrong, and how lucky I was that they were there to offer their services. This is in no way how any forward facing representative of any business should treat a customer at any time. I do have to say though that the storefront employees were a bit better than the range master was.

1
★☆☆☆☆

The Manchester Firing Line would be the most conveniently located range for me in NH. However, this was my second and last trip to this shooting range. The first trip, I waited until 30 min from closing time for them to open up a lane. Then, they attempted to charge for the full hour after only having rendered half the product. I was willing to let this go as an odd occurrence since they were busy at the time. In the most recent trip, I was essentially shown the door for using steel-cased ammunition. Their reasoning is that it hurts their backstop more than brass-cased ammunition. The test for this was holding a cartridge to an electromagnet bullet-side forward, and claiming that it is steel-cored. I went and checked, nowhere in the store, on the slip with the rules that you sign before they let you use the range, or per advice of an employee PRIOR getting to the firing line do they mention that steel-cased ammunition is not allowed. They do claim that it is on the website, but that does not do much good when you are already at the firing line. It is a disreputable business practice to inform the patron AFTER they have committed their money to a lane on the firing line, to then tell them that they can buy the obviously marked-up ammunition available in the storefront. Furthermore, the steel-cased ammunition was not a problem with the first range master on duty while I was there. However, when shifts changed, it only took a short while for the second range master to start pulling rank and espousing the misleading corporate policy listed above, and be completely rude about it. After having said, I was leaving due to their policies, and informing him how deceptive these policies were, he proceeded to inform me how I, the paying customer, was wrong, and how lucky I was that they were there to offer their services. This is in no way how any forward facing representative of any business should treat a customer at any time. I do have to say though that the storefront employees were a bit better than the range master was.

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I am new to guns and I found the Manchester Firing Line well laid out with a great deal of guns. I found the 2 people that worked with me condescending and with one hell of an attitude. I think they are on commission or get a kick back

3
★★★★★

I am new to guns and I found the Manchester Firing Line well laid out with a great deal of guns. I found the 2 people that worked with me condescending and with one hell of an attitude. I think they are on commission or get a kick back

.

Response from this business:\r
This all started when Joe V. came in as a member to shoot, and was made aware that his membership was "Two Months" late on his renewal. My Clerk informed him that since it was so late, (and we do have a

3
★★★★★

Response from this business:\r
This all started when Joe V. came in as a member to shoot, and was made aware that his membership was "Two Months" late on his renewal. My Clerk informed him that since it was so late, (and we do have a

.

The facility is okay if you don't mind sweeping up brass that's not your own... Their memberships are a complete ripoff and they won't even send you a post card reminder to renew. They want you to forget so they can charge you extra to renew... By the way... I was a member for 3 years and bought gift memberships for my sons... NOT ANYMORE!!! Basically overpriced for what you get... IF you do go there, buy your ammo and targets, hearing protection and eye protection at Walmart just a little over two miles away. Also, wear boots as all the brass laying around the floor can get pretty deep.

As a follow up...
I just received a call from the owner of Manchester Firing Line... Apparently he does not appreciate my review.
I stand by every word in my review and found it interesting the owner would not accept the fact that I have had to sweep up brass, that was from other shooters, at his facility because it was a safety hazard at my shooting station.

I think when you call a customer's home you have one of two intentions as an owner... 1. To find out how you can win that customer back and at the same time improve your business. 2 To give this customer a piece of your mind and not try understand why they had a negative experience in your establishment.
My experience with this owner fell into category 2.

Thank you Jim for validating my decision to join Belmont Fire Arms and Range.

Reply to owner comments-----------------

Really, Vindictive is the term you use when a customer tells you their experience in your facility is less than favorable?

Vindictive is the term you use when you completely disregarded my comments to you of having a safety concern due to the accumulation of brass at the shooting stations?

See, you fail to realize there is an "attitude problem" at your establishment... BUT after speaking with you, it becomes obviously clear where it emanates from. How could I fairly criticize your employees when they are just emulating you???

Funny how you found it necessary to call me after 8:00 PM on my home phone for what again???

Never once did I hear from your lips "what can I do to gain your business back"...

As I said last night to you... "It's your business run it the way you want". I as a paying customer, vote with my feet and decided I do not wish to to spend my money in your establishment and as an ex customer it is my prerogative and right to describe my experience(s) in your establishment.

You have the gall to call me on my home phone, which I am sure you got from an expired Membership form, to try to dress me down for stating my experiences at your range??? Now that I posted a follow up to accurately describe my conversation with you, you say I am vindictive???

Let that serve as a warning to any members of your range... Jim has no compunction to call you at home if he feels slighted...

Again thank you for validating my decision to never patronize you establishment again. By the way... A little insight into human nature for you... Don't try and talk over someone, especially if your trying to persuade them to your point of view.

Also, I am sure Bob, will greatly appreciate the sale of three black rifles he will be receiving from me... Christmas is just around the corner and it's time for my sons (22 and 21 yrs old) to get their own and me to upgrade. How much profit in the sale of 3 AR-15's? Plus you know I have to dress them out with optics and custom stocks and grips... See Jim, you shouldn't attack your customers and call them at their home with attitude... You just keep losing in the end...

God Bless you and your business, I mean that sincerely.

1
★☆☆☆☆

The facility is okay if you don't mind sweeping up brass that's not your own... Their memberships are a complete ripoff and they won't even send you a post card reminder to renew. They want you to forget so they can charge you extra to renew... By the way... I was a member for 3 years and bought gift memberships for my sons... NOT ANYMORE!!! Basically overpriced for what you get... IF you do go there, buy your ammo and targets, hearing protection and eye protection at Walmart just a little over two miles away. Also, wear boots as all the brass laying around the floor can get pretty deep.

As a follow up...
I just received a call from the owner of Manchester Firing Line... Apparently he does not appreciate my review.
I stand by every word in my review and found it interesting the owner would not accept the fact that I have had to sweep up brass, that was from other shooters, at his facility because it was a safety hazard at my shooting station.

I think when you call a customer's home you have one of two intentions as an owner... 1. To find out how you can win that customer back and at the same time improve your business. 2 To give this customer a piece of your mind and not try understand why they had a negative experience in your establishment.
My experience with this owner fell into category 2.

Thank you Jim for validating my decision to join Belmont Fire Arms and Range.

Reply to owner comments-----------------

Really, Vindictive is the term you use when a customer tells you their experience in your facility is less than favorable?

Vindictive is the term you use when you completely disregarded my comments to you of having a safety concern due to the accumulation of brass at the shooting stations?

See, you fail to realize there is an "attitude problem" at your establishment... BUT after speaking with you, it becomes obviously clear where it emanates from. How could I fairly criticize your employees when they are just emulating you???

Funny how you found it necessary to call me after 8:00 PM on my home phone for what again???

Never once did I hear from your lips "what can I do to gain your business back"...

As I said last night to you... "It's your business run it the way you want". I as a paying customer, vote with my feet and decided I do not wish to to spend my money in your establishment and as an ex customer it is my prerogative and right to describe my experience(s) in your establishment.

You have the gall to call me on my home phone, which I am sure you got from an expired Membership form, to try to dress me down for stating my experiences at your range??? Now that I posted a follow up to accurately describe my conversation with you, you say I am vindictive???

Let that serve as a warning to any members of your range... Jim has no compunction to call you at home if he feels slighted...

Again thank you for validating my decision to never patronize you establishment again. By the way... A little insight into human nature for you... Don't try and talk over someone, especially if your trying to persuade them to your point of view.

Also, I am sure Bob, will greatly appreciate the sale of three black rifles he will be receiving from me... Christmas is just around the corner and it's time for my sons (22 and 21 yrs old) to get their own and me to upgrade. How much profit in the sale of 3 AR-15's? Plus you know I have to dress them out with optics and custom stocks and grips... See Jim, you shouldn't attack your customers and call them at their home with attitude... You just keep losing in the end...

God Bless you and your business, I mean that sincerely.

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Business Response:

This all started when Joe V. came in as a member to shoot, and was made aware that his membership was "Two Months" late on his renewal. My Clerk informed him that since it was so late, (and we do have a thirty day grace period), that he could not save the $25.00 that he would have saved if he had done it on time. Joe V. stormed out in anger that night - and posted on three internet sites that we are a "ripoff" and started stories about knee deep brass etc. etc. I called Joe at home like he states. I informed him that had he called and asked for the owner - I would have driven to the range to explain everything to him. Since I refused to offer him the $25.00 off over the phone, and explained our policies to include that he had read & signed the agreement clearly stating the same, he has posted different stories about the true cause. Joe - Good luck to you no matter where you spend your money, or should I say "good luck" to the business that your feet take you to. You need to tell the truth - and act like an adult when you don't get your own way. Instead you elect to act like a child that didn't get his lolipop in the grocery store. PS: I do break my own rules on renewal times if someone has a valid reason: as in Military Service, Sickness, hardship etc."Not for threats from him that he'll post things on the internet" People that know me,know that I'm fair to deal with. Jim
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The facility is okay if you don't mind sweeping up brass that's not your own... Their memberships are a complete ripoff and they won't even send you a post card reminder to renew. They want you to forget so they can charge you extra to

3
★★★★★

The facility is okay if you don't mind sweeping up brass that's not your own... Their memberships are a complete ripoff and they won't even send you a post card reminder to renew. They want you to forget so they can charge you extra to

.

I went to this place on my Christmas vacation and was scared half to death that I would screw up and shoot myself. By the time I was done,I feel like I learned so much from this place and the Range Guy (don't know his name) that made me feel so comfortable, I want to return. Many thumbs up for Manchester Firing Line,you guys are the best!
JC - Hartford, Conn

5
★★★★★

I went to this place on my Christmas vacation and was scared half to death that I would screw up and shoot myself. By the time I was done,I feel like I learned so much from this place and the Range Guy (don't know his name) that made me feel so comfortable, I want to return. Many thumbs up for Manchester Firing Line,you guys are the best!
JC - Hartford, Conn

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Nice place,great time! The Staff was terrific,the guns are mind blowing to the say the least. We'll be back to play again!

5
★★★★★

Nice place,great time! The Staff was terrific,the guns are mind blowing to the say the least. We'll be back to play again!

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This is the best gun store/range that I've ever seen in my 45 years. I can't say enough about this place

5
★★★★★

This is the best gun store/range that I've ever seen in my 45 years. I can't say enough about this place

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This is a nice shooting range. They have a wide selection of guns -- I went with pistols myself. Renting a pistol/lane and a couple boxes of ammo totalled about $45.

I had a very good time, and I recommend checking this place out if you'd like to try out shooting.

4
★★★★☆

This is a nice shooting range. They have a wide selection of guns -- I went with pistols myself. Renting a pistol/lane and a couple boxes of ammo totalled about $45.

I had a very good time, and I recommend checking this place out if you'd like to try out shooting.

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