Modern Bride & Formal Shop

★★★☆☆
  • 200 Route 101 1

    Bedford, NH 03110

    Map & Directions
  • 603-472-4933

About Modern Bride & Formal Shop

Details
Hours
Mon 10am-8pm, Thu 10am-8pm
3.4 5
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Experienced the worst customer service I have ever had. Completely disinterested and unhelpful. Did zero to make right my complaint. Owner actually said to me "if the customer was always right, I would be out of business" They will charge

3
★★★★★

Experienced the worst customer service I have ever had. Completely disinterested and unhelpful. Did zero to make right my complaint. Owner actually said to me "if the customer was always right, I would be out of business" They will charge

.

I have to say MB has a large selection of dresses which lead me to get my bridesmaid dresses there even though that??s not were I got my wedding gown, thank goodness I didn??t. The shopping experience itself was okay. When my two bridesmaids ordered their dresses their measurements were all over the place, I have one friend with a very large bust and smaller through the waist and hips and the other with the opposite. We were told the dresses could be altered to fit since we had to order sizes that were either to small here or to big there. So we placed the order and the dresses came in and then the alterations were scheduled. This is where it all went downhill!!!

The girls had to go in with out me to have them altered. The seamstress was not mean but did not listen to what the girls wanted and seemed like she didn??t want to do the work. The one with a big chest asked for it to be taken out some on top since the zipper would hardly zip up and the seamstress suggested she just not wear a bra, with double D??s. My friend reluctantly tried it without one and felt it looked awful. The seamstress told her it looked good like that but my friend refused to wear it that way. Then she didn??t want to take in any of the extra material from the waist down were it was obviously to big and my friend had to insist it be taken in. My next friend has a hip higher than the other and there are 2 seems that run down the front of the dress near each hip. One was being pulled up and out while the other lay straight. When she asked why she was told it was because of her hips not the dress and no solution was offered to fix it, not even to take it out some so it wouldn??t be so tight. After all she did have to order a size to small in the hips and if it wasn??t so tight it would probably fall straight down like the sample did on her. After they left I was informed of all this and said I call to see what I could do.

When I called I tired to be nice and explain that the girls felt a little uncomfortable with how the dresses would turn out and that the seamstress didn??t seem to offer solutions to fit the dresses to there bodies, and that??s what alterations are for. Anyway I could go on forever about what happened next but to sum it up the owner, Brian, told me his seamstress is the best in the business and kept defending her and never really listened to my concerns. He acted like we had no right to voice our concerns and said I wasn??t even there and insinuated my friends lied about there experience. Once I became upset, which believe me with the way he was talking down to me anyone would have, I was told I was rude. I have never been treated so poorly by anyone in customer service, I was dumbfounded. Then I read some reviews and saw that this happens a lot there with both the seamstress and the owner. I also read once altered a lot of the times the alterations come out wrong!! We are taking our dresses elsewhere to get altered and were told we??d get our paid upfront money back?.lets hope we do. I would never recommend going there. It was a terrible experience to have and unnecessary stress before the big day.

0
★☆☆☆☆

I have to say MB has a large selection of dresses which lead me to get my bridesmaid dresses there even though that??s not were I got my wedding gown, thank goodness I didn??t. The shopping experience itself was okay. When my two bridesmaids ordered their dresses their measurements were all over the place, I have one friend with a very large bust and smaller through the waist and hips and the other with the opposite. We were told the dresses could be altered to fit since we had to order sizes that were either to small here or to big there. So we placed the order and the dresses came in and then the alterations were scheduled. This is where it all went downhill!!!

The girls had to go in with out me to have them altered. The seamstress was not mean but did not listen to what the girls wanted and seemed like she didn??t want to do the work. The one with a big chest asked for it to be taken out some on top since the zipper would hardly zip up and the seamstress suggested she just not wear a bra, with double D??s. My friend reluctantly tried it without one and felt it looked awful. The seamstress told her it looked good like that but my friend refused to wear it that way. Then she didn??t want to take in any of the extra material from the waist down were it was obviously to big and my friend had to insist it be taken in. My next friend has a hip higher than the other and there are 2 seems that run down the front of the dress near each hip. One was being pulled up and out while the other lay straight. When she asked why she was told it was because of her hips not the dress and no solution was offered to fix it, not even to take it out some so it wouldn??t be so tight. After all she did have to order a size to small in the hips and if it wasn??t so tight it would probably fall straight down like the sample did on her. After they left I was informed of all this and said I call to see what I could do.

When I called I tired to be nice and explain that the girls felt a little uncomfortable with how the dresses would turn out and that the seamstress didn??t seem to offer solutions to fit the dresses to there bodies, and that??s what alterations are for. Anyway I could go on forever about what happened next but to sum it up the owner, Brian, told me his seamstress is the best in the business and kept defending her and never really listened to my concerns. He acted like we had no right to voice our concerns and said I wasn??t even there and insinuated my friends lied about there experience. Once I became upset, which believe me with the way he was talking down to me anyone would have, I was told I was rude. I have never been treated so poorly by anyone in customer service, I was dumbfounded. Then I read some reviews and saw that this happens a lot there with both the seamstress and the owner. I also read once altered a lot of the times the alterations come out wrong!! We are taking our dresses elsewhere to get altered and were told we??d get our paid upfront money back?.lets hope we do. I would never recommend going there. It was a terrible experience to have and unnecessary stress before the big day.

.

i found my perfect wedding dress and bridesmaids dresses here. Unfortunately, that's where my enthusiasm ends. They sized 2 out of 3 bridesmaids dresses wrong & then proceeded to tell one of them it's because theyve gained to much wait (which at any size is unnacceptable, but at a size two is absurd.) Then, they charged one of my bridesmaids for hemming ( no other altercations) when it said free hem. She called and asked and then reluctantly agreed she was right. When picking up my wedding dress it was not bussled like I had asked MANY times ahead of getting my dress ( I didn't want a train so they were supposed to French bussle it right from the start.). Also, after they hemmed my bridesmaids dresses one came out right, one came out 2 1/2 inches too long, and one bridesmaid didn't want hers to be hemmed there. It all comes down to a lack of simply listening to what we asked for and treating us like valued customers. If you are simply looking for a nice dress there are many here, but if your looking for a fun, exiting, memorable experience I suggest you go elsewhere.

2
★★☆☆☆

i found my perfect wedding dress and bridesmaids dresses here. Unfortunately, that's where my enthusiasm ends. They sized 2 out of 3 bridesmaids dresses wrong & then proceeded to tell one of them it's because theyve gained to much wait (which at any size is unnacceptable, but at a size two is absurd.) Then, they charged one of my bridesmaids for hemming ( no other altercations) when it said free hem. She called and asked and then reluctantly agreed she was right. When picking up my wedding dress it was not bussled like I had asked MANY times ahead of getting my dress ( I didn't want a train so they were supposed to French bussle it right from the start.). Also, after they hemmed my bridesmaids dresses one came out right, one came out 2 1/2 inches too long, and one bridesmaid didn't want hers to be hemmed there. It all comes down to a lack of simply listening to what we asked for and treating us like valued customers. If you are simply looking for a nice dress there are many here, but if your looking for a fun, exiting, memorable experience I suggest you go elsewhere.

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I came here for brides maid dress two years ago. They were very friendly and came on time with the delivery of the dress.

3
★★★☆☆

I came here for brides maid dress two years ago. They were very friendly and came on time with the delivery of the dress.

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excellent store, very reasonably priced, great staff, service was outstanding. I would recommend it to anyone! I went to Sposa Atlier first and had a terrible experience, what a difference at modern bride. You will feel right at home!

2
★★★★★

excellent store, very reasonably priced, great staff, service was outstanding. I would recommend it to anyone! I went to Sposa Atlier first and had a terrible experience, what a difference at modern bride. You will feel right at home!

Pros: price, service, selection

Cons: its an old warehouse

 

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