Key Road Car Wash & Detail

★★★☆☆
  • 190 Key Rd

    Keene, NH 03431

    Map & Directions
  • 603-357-7470

About Key Road Car Wash & Detail

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Automotive

Automotive
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We've come here a number of times since moving to Keene. We weren't impressed (it's kind of dumpy, lots of broken/faded buttons, this time one of the brick trash bins was a pile of ruble and just sitting there) but it's the only full car wash in town and it's usable. We usually spend $20 to $40 thoroughly cleaning out our car using their services and products.

We show up to clean out my sister's minivan before returning it to her. Out of nowhere some very gruff and rude stranger drives up in a pickup and starts harassing us and asking what we're doing there. My partner had a look of disbelief at the customer service fail unfolding, so he drove closer to her and said, "Are you giving me a look?" Classy. We assured him we would use his vacuum. He drove a little away from us, stopped, and then as he drove away an attendant strolled over and hovered around us.

If his concern was that we were going to dump and run, then there are better ways to handle that, though he didn't really want to hear anything we had to say about it and seemed more interested in hollering at us. We understand people dumping their trash there is probably a problem and that he would like to make sure bins are used by customers. If I had ever treated anyone in my years working in customer service the way he talked to us, I would have been fired. He got the $1.25 for the use of the vacuum, we decided not to buy the Armor All or the air fresheners, and we'll save our business for when we go out of town. It's worth it to not spend $20-$40 a visit at a place where the management prefers to just knee-jerk abuse people verbally.

1
★☆☆☆☆

We've come here a number of times since moving to Keene. We weren't impressed (it's kind of dumpy, lots of broken/faded buttons, this time one of the brick trash bins was a pile of ruble and just sitting there) but it's the only full car wash in town and it's usable. We usually spend $20 to $40 thoroughly cleaning out our car using their services and products.

We show up to clean out my sister's minivan before returning it to her. Out of nowhere some very gruff and rude stranger drives up in a pickup and starts harassing us and asking what we're doing there. My partner had a look of disbelief at the customer service fail unfolding, so he drove closer to her and said, "Are you giving me a look?" Classy. We assured him we would use his vacuum. He drove a little away from us, stopped, and then as he drove away an attendant strolled over and hovered around us.

If his concern was that we were going to dump and run, then there are better ways to handle that, though he didn't really want to hear anything we had to say about it and seemed more interested in hollering at us. We understand people dumping their trash there is probably a problem and that he would like to make sure bins are used by customers. If I had ever treated anyone in my years working in customer service the way he talked to us, I would have been fired. He got the $1.25 for the use of the vacuum, we decided not to buy the Armor All or the air fresheners, and we'll save our business for when we go out of town. It's worth it to not spend $20-$40 a visit at a place where the management prefers to just knee-jerk abuse people verbally.

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.

We've come here a number of times since moving to Keene. We weren't impressed (it's kind of dumpy, lots of broken/faded buttons, this time one of the brick trash bins was a pile of ruble and just sitting there) but it's the only full car

3
★★★★★

We've come here a number of times since moving to Keene. We weren't impressed (it's kind of dumpy, lots of broken/faded buttons, this time one of the brick trash bins was a pile of ruble and just sitting there) but it's the only full car

.

I chose the $11 car wash, went through the wash, exited my car to vaccum the inside. Both side panels and rear of the car was still covered with soap. I approached the attendant to ask why the car was not rinsed completely. I was abruptly told to bring the car around the car wash because they could not do anything to "correct" it until I did. When I drove the car back around the building, one of the attendants asked where was the problem. He walked around the car and approached my window. His speech was "the owners tell us this is a generic car wash. Soap does sometimes stay on certain aeas of vehicles. If you want a better job done, pull your car into a self service bay to rinse it and bring a towel to wipe it off. Otherwise the soap does evapporate. "

1
★☆☆☆☆

I chose the $11 car wash, went through the wash, exited my car to vaccum the inside. Both side panels and rear of the car was still covered with soap. I approached the attendant to ask why the car was not rinsed completely. I was abruptly told to bring the car around the car wash because they could not do anything to "correct" it until I did. When I drove the car back around the building, one of the attendants asked where was the problem. He walked around the car and approached my window. His speech was "the owners tell us this is a generic car wash. Soap does sometimes stay on certain aeas of vehicles. If you want a better job done, pull your car into a self service bay to rinse it and bring a towel to wipe it off. Otherwise the soap does evapporate. "

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They were very considerate at Key Road Car Wash and Detail when mom needed her car washed while visiting me in Keene. They waited while Aunt Kelly exited the car (claustrophobic) and then guided mom to the correct spot and assisted her with payment and such. The wash was thorough and the car gleamed afterward. We didn't get detailing but I hear they are cleaner demons and get the job done!

4
★★★★☆

They were very considerate at Key Road Car Wash and Detail when mom needed her car washed while visiting me in Keene. They waited while Aunt Kelly exited the car (claustrophobic) and then guided mom to the correct spot and assisted her with payment and such. The wash was thorough and the car gleamed afterward. We didn't get detailing but I hear they are cleaner demons and get the job done!

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