The Home Depot

★★★☆☆
  • 42 D'Amante Drive

    Concord, NH 03301

    Map & Directions
  • 603-227-0580

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Hours
M-Sa 6am-10pm, Su 8am-8pm
Phones
  • Fax (603-227-8016)

Home & Garden

Home & Garden
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I have spent at least 10K at this location in the past 3 years, much like the other big store, some employees are helpful, but most are not. After spending many hours correcting a labor charge that was incorrect from a carpet installation quote, I was told to sign up for financing to receive 24 months at 0%, this was the selling factor over Lowes, who's quote for similar quality was about $500 less. This was my only reason for signing up for credit, and the carpet is the only charge on account. Notes were made on my receipt of 24 months at 0% by store clerk and of course I get statement and no 24 months. A good indication of a company is customer service, horrible and 10 minutes to talk to somebody live at the Home Depot finance company, I was told to write a letter to the CEO, shows the education level of the person I was dealing with, a CEO of a billion dollar company going to get involved in a couple $100's of financing charges. I was told by Damien, the Concord store manager and also by the credit company that the notes on my receipt, written by their salesperson, ment nothing and I did not get the 0%, due to when it was processed,(time,not my credit). It really gets me to know that I have been a loyal customer and they cannot honor something that they put in writing.

1
★☆☆☆☆

I have spent at least 10K at this location in the past 3 years, much like the other big store, some employees are helpful, but most are not. After spending many hours correcting a labor charge that was incorrect from a carpet installation quote, I was told to sign up for financing to receive 24 months at 0%, this was the selling factor over Lowes, who's quote for similar quality was about $500 less. This was my only reason for signing up for credit, and the carpet is the only charge on account. Notes were made on my receipt of 24 months at 0% by store clerk and of course I get statement and no 24 months. A good indication of a company is customer service, horrible and 10 minutes to talk to somebody live at the Home Depot finance company, I was told to write a letter to the CEO, shows the education level of the person I was dealing with, a CEO of a billion dollar company going to get involved in a couple $100's of financing charges. I was told by Damien, the Concord store manager and also by the credit company that the notes on my receipt, written by their salesperson, ment nothing and I did not get the 0%, due to when it was processed,(time,not my credit). It really gets me to know that I have been a loyal customer and they cannot honor something that they put in writing.

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.

I will drive 20 miles out of my way to shop at this home depot even thoug I have one in my town. The staff at this home depot is very knowledgable and nice. I have always been treated well by the staff here and several have gone way above the call to get me what I needed. The garden department at this home depot is also larger than the one in my home town.

4
★★★★☆

I will drive 20 miles out of my way to shop at this home depot even thoug I have one in my town. The staff at this home depot is very knowledgable and nice. I have always been treated well by the staff here and several have gone way above the call to get me what I needed. The garden department at this home depot is also larger than the one in my home town.

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The Concord, Nh Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Concord, NH residents. Let us help with your project today!

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