The Gas Connection

★★★★★
Established in 1979,The Gas Connection's mission is to provide the Greater Nashua community with dependable heating, air conditioning, and plumbing solutions. A full-service residential and light commercial HVAC contractor, we are committed to delivering a positive experience for our customers with the common goal of excellence and the highest level of service and installation.
  • 17 Airport Rd

    Nashua, NH 03063

    Map & Directions
  • 603-889-1161

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Terrific experience! My call was answered by a friendly and helpful lady who sent a technician to my home right away. The tech fixed my air conditioning, leaving me with a nice cool house. \r
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I stopped by their office to pay my bill

3
★★★★★

Terrific experience! My call was answered by a friendly and helpful lady who sent a technician to my home right away. The tech fixed my air conditioning, leaving me with a nice cool house. \r
\r
I stopped by their office to pay my bill

.

Very questionable deceptive business practices. I am going to be opening a case with Atty Gen Office and BBB. Contact me for details.\r

3
★★★★★

Very questionable deceptive business practices. I am going to be opening a case with Atty Gen Office and BBB. Contact me for details.\r

.

We bought a new gas dryer and the big home improvment store we bought it from wanted to charge almost 300 dollars to install it!! Of course we shopped around for a better deal than that, and that was when a friend refered us to Gas Connection... best decision we could have made!

They came out at 9:00 am on the day the new dryer would be delivered and unhooked the gas line and all the connections and we called them later in the afternoon when the new dryer would be ready for install.

They came back within an hour of my calling them and got our dryer up and running in no time.

both techs that we met (one in the AM one in the PM) were both the nicest guys, who were very personable and explained everything they were doing as they went. The PM Tech inspected our gas lines going into the dryer and even told us to return the install kit that the salesman at the store told us we MUST need.

Thank you Gas Connection! you not only got the job done right, fast and professionally, but you saved us a lot of our hard earned cash... you now have one household that will be happily bringing you repeat business! (as well as referring you to all our friends and family in the area)

2
★★★★★

We bought a new gas dryer and the big home improvment store we bought it from wanted to charge almost 300 dollars to install it!! Of course we shopped around for a better deal than that, and that was when a friend refered us to Gas Connection... best decision we could have made!

They came out at 9:00 am on the day the new dryer would be delivered and unhooked the gas line and all the connections and we called them later in the afternoon when the new dryer would be ready for install.

They came back within an hour of my calling them and got our dryer up and running in no time.

both techs that we met (one in the AM one in the PM) were both the nicest guys, who were very personable and explained everything they were doing as they went. The PM Tech inspected our gas lines going into the dryer and even told us to return the install kit that the salesman at the store told us we MUST need.

Thank you Gas Connection! you not only got the job done right, fast and professionally, but you saved us a lot of our hard earned cash... you now have one household that will be happily bringing you repeat business! (as well as referring you to all our friends and family in the area)

.

The Gas Connection owner has his wife working the phones. The company was supposed to call us when they arrived at our apartment for a service call. They failed to do make the call and as a result they wasted a visit and blamed us for not being there. The rude secretary (I won't give her name) called my husband, but didn't like the fact that he told the truth so she dug up my cell number from an old invoice and called me (she doesn't even know who I am). She yelled at the top of her lungs about what was really her mistake. She yelled so loud my ears were ringing (I'm not even exaggerating). I really couldn't believe this pathetic episode was taking place. I tried to explain that there was a miscommunication, but I couldn't get a word in as she was screaming over me. She obviously doesn't have any customer service skills, communications skills, or education about running a business. It is obvious now that her husband does not possess these skills either. I never received even apology for her outrageous and irrational behavior. As a thank you, her husband, the owner said he doesn't want to do business with us anymore. I guess that will be his loss as we own 15 properties in the area. Today, we had to service what the previous technician from the gas connection was supposed to fix the first time. Don't deal with these clowns, it will be a waste of your time and if you get the phone demon you will definitely get a headache. After 10 minutes, I finally had to politely hang up on her!

0
★☆☆☆☆

The Gas Connection owner has his wife working the phones. The company was supposed to call us when they arrived at our apartment for a service call. They failed to do make the call and as a result they wasted a visit and blamed us for not being there. The rude secretary (I won't give her name) called my husband, but didn't like the fact that he told the truth so she dug up my cell number from an old invoice and called me (she doesn't even know who I am). She yelled at the top of her lungs about what was really her mistake. She yelled so loud my ears were ringing (I'm not even exaggerating). I really couldn't believe this pathetic episode was taking place. I tried to explain that there was a miscommunication, but I couldn't get a word in as she was screaming over me. She obviously doesn't have any customer service skills, communications skills, or education about running a business. It is obvious now that her husband does not possess these skills either. I never received even apology for her outrageous and irrational behavior. As a thank you, her husband, the owner said he doesn't want to do business with us anymore. I guess that will be his loss as we own 15 properties in the area. Today, we had to service what the previous technician from the gas connection was supposed to fix the first time. Don't deal with these clowns, it will be a waste of your time and if you get the phone demon you will definitely get a headache. After 10 minutes, I finally had to politely hang up on her!

Pros: They actually showed up and communicated one out of two times. The technician was pleasant.

Cons: Customer Service does not take responsibility for their errors. Lady on the phones likes to scream at customers. Not very educated in business etiquette.

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