Sullivan Tire & Auto Service

★★★★☆
  • 369 Amherst St

    Nashua, NH 03063

    Map & Directions
  • 603-882-6931

About Sullivan Tire & Auto Service

Hours
Sun 9am-2pm, Mon-Thu 7am-6pm, Fri 7am-7pm, Sat 7am-5pm

Automotive

Automotive
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.

Mr. Paul Sullivan
Sullivan Tire Corporate Office
41 Accord Park Drive
Norwell, Massachusetts 02061

Paul,

All too often people will take their vehicles to a service center for repair and pay the bill and leave. More so in most cases you hear back from them because of complaints of this or that not being repaired correctly. This letter isn??t about any of that. This letter is in recognition of your Service Center in Nashua.

We moved to New Hampshire 10 years ago from another state and didn??t have a service garage to go to being new to this area. A friend of mine recommended your service center. This is where I became to know Mike Fitzgibbons. Mike??s professionalism, knowledge and customer service ability made me a Sullivan??s customer right up to today. Mike has always greeted me by name and always asked me how my family is doing; my daughter is a Sullivan??s customer also. This truly is customer service at its best. This letter is not only about Mike.

Recently I had a service nightmare where my 2005 Ford Expedition was having engine trouble. I had it back and forth to the Ford dealer and I wasn??t satisfied with the service it was receiving there. They were running up costs and the truck wasn??t running any better. After two trips to the Ford dealership, I took the truck to your Nashua location.

I know most of the Service Team there by name, Eddie, Rich, Greg, Chris and Bill are the reason I am still a loyal customer. These guys took the challenge presented to them when I brought in my crippled truck. Bill spent a lot of time at the shop and at home on the internet talking to other technicians in the trade researching the problem with my vehicle. They kept me continuously informed on what was going on, and my Expedition was eventually repaired to my satisfaction. The professionalism of the staff members there to get the customer in, diagnosed, service the problem and keeping the cost to a minimum is unsurpassed.

It was a truly a team effort by all. This is something most companies strive for but fail to accomplish. You have a winning team in Nashua!

Feedback is a gift. I hope you will personally take the time to congratulate your district and store manager along with their dedicated staff of technicians.

Sincerely,

Bob Strause
Nashua, New Hampshire 03063

5
★★★★★

Mr. Paul Sullivan
Sullivan Tire Corporate Office
41 Accord Park Drive
Norwell, Massachusetts 02061

Paul,

All too often people will take their vehicles to a service center for repair and pay the bill and leave. More so in most cases you hear back from them because of complaints of this or that not being repaired correctly. This letter isn??t about any of that. This letter is in recognition of your Service Center in Nashua.

We moved to New Hampshire 10 years ago from another state and didn??t have a service garage to go to being new to this area. A friend of mine recommended your service center. This is where I became to know Mike Fitzgibbons. Mike??s professionalism, knowledge and customer service ability made me a Sullivan??s customer right up to today. Mike has always greeted me by name and always asked me how my family is doing; my daughter is a Sullivan??s customer also. This truly is customer service at its best. This letter is not only about Mike.

Recently I had a service nightmare where my 2005 Ford Expedition was having engine trouble. I had it back and forth to the Ford dealer and I wasn??t satisfied with the service it was receiving there. They were running up costs and the truck wasn??t running any better. After two trips to the Ford dealership, I took the truck to your Nashua location.

I know most of the Service Team there by name, Eddie, Rich, Greg, Chris and Bill are the reason I am still a loyal customer. These guys took the challenge presented to them when I brought in my crippled truck. Bill spent a lot of time at the shop and at home on the internet talking to other technicians in the trade researching the problem with my vehicle. They kept me continuously informed on what was going on, and my Expedition was eventually repaired to my satisfaction. The professionalism of the staff members there to get the customer in, diagnosed, service the problem and keeping the cost to a minimum is unsurpassed.

It was a truly a team effort by all. This is something most companies strive for but fail to accomplish. You have a winning team in Nashua!

Feedback is a gift. I hope you will personally take the time to congratulate your district and store manager along with their dedicated staff of technicians.

Sincerely,

Bob Strause
Nashua, New Hampshire 03063

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This place is fine. It is not the highest ranking place but not bad. You can many different tires there. There wait was long and sometimes not worth it. Their prices are competitve. Their staff seem to be knowledgeable in tires and knew what was good for my car. The store was conveniently located.

3
★★★☆☆

This place is fine. It is not the highest ranking place but not bad. You can many different tires there. There wait was long and sometimes not worth it. Their prices are competitve. Their staff seem to be knowledgeable in tires and knew what was good for my car. The store was conveniently located.

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I have brought my vehicles to Sullivan Tire on Amherst st for a few years now. They do great work, however, they are very expensive. My most recent work was quoted out at $600 at Sullivan but I got it done for only $200. They do a lot of business at Sullivan so they are slow in getting your vehicle back to you. Even if you have a scheduled appt, you always have to wait. I've had to work 2.5 hours for an oil change when I had an appt.

PROS: Good work
CONS: Pricey, slow service

3
★★★☆☆

I have brought my vehicles to Sullivan Tire on Amherst st for a few years now. They do great work, however, they are very expensive. My most recent work was quoted out at $600 at Sullivan but I got it done for only $200. They do a lot of business at Sullivan so they are slow in getting your vehicle back to you. Even if you have a scheduled appt, you always have to wait. I've had to work 2.5 hours for an oil change when I had an appt.

PROS: Good work
CONS: Pricey, slow service

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