Eco Stoneworks

★★★☆☆
New England's premier source for granite and marble countertops.
  • 135 NH-101A

    Amherst, NH 03031

    Map & Directions
  • 603-880-7774

About Eco Stoneworks

Hours
Mon - Fri, 9am - 5pm; Sat, 9am - 2pm; Sun, closed
2.75 8
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Good customer service is indeed a dying art. Arrived late (no phone call), sinks were not ready until the following day (again late for install with no call). Overall poor communication about what to expect before, during and after the install. Called owner after the installation to ask about issues (haphazard sink placement and faucet holes, island counter overhang placement incorrect, damage to walls during demo of old countertops). It was very clear that the company and its employees are more comfortable dealing with builders and contractors than homeowners. Cannot recommend this company unless you are ready to be a general contractor and attend to all the details yourself to make sure the job gets done right. I write this only after talking to the owner to let him know my concerns and to give him a chance to respond. Needless to say, his responses did not make me feel any better about his company.

2
★★☆☆☆

Good customer service is indeed a dying art. Arrived late (no phone call), sinks were not ready until the following day (again late for install with no call). Overall poor communication about what to expect before, during and after the install. Called owner after the installation to ask about issues (haphazard sink placement and faucet holes, island counter overhang placement incorrect, damage to walls during demo of old countertops). It was very clear that the company and its employees are more comfortable dealing with builders and contractors than homeowners. Cannot recommend this company unless you are ready to be a general contractor and attend to all the details yourself to make sure the job gets done right. I write this only after talking to the owner to let him know my concerns and to give him a chance to respond. Needless to say, his responses did not make me feel any better about his company.

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After having read previous reviews on this business, I was a little hesitant to have them replace my kitchen counter but seeing as most people only take the time to write about their experience when it is a bad one, I thought I would take a chance. My entire experience with them was fantastic and I could not be happier. I first contacted Josh about an estimate, which was extremely competetive. Next, Claudio was sent out to take my measurements and template- he was great. He explained everything about what had to be done, etc. There was one snag with the way my kitchen was set up that I was afraid would not allow me to move forward with my project but Josh and Rick called me with a solution that fit my budget and they took care of all the arrangments to have a contractor come out the day of installation. My new counter was ready for install before I even had my appliances delivered so they actually waited on me for an install date. Once I called, the install date was within a week. The workers were super polite, professional and careful with everything they did and also cleaned up after the install. We love our new quartz counterop. I have to say too that everyone I spoke with was extremely professional and just genuinely pleasant to deal with.. thank you EcoStoneworks!!

5
★★★★★

After having read previous reviews on this business, I was a little hesitant to have them replace my kitchen counter but seeing as most people only take the time to write about their experience when it is a bad one, I thought I would take a chance. My entire experience with them was fantastic and I could not be happier. I first contacted Josh about an estimate, which was extremely competetive. Next, Claudio was sent out to take my measurements and template- he was great. He explained everything about what had to be done, etc. There was one snag with the way my kitchen was set up that I was afraid would not allow me to move forward with my project but Josh and Rick called me with a solution that fit my budget and they took care of all the arrangments to have a contractor come out the day of installation. My new counter was ready for install before I even had my appliances delivered so they actually waited on me for an install date. Once I called, the install date was within a week. The workers were super polite, professional and careful with everything they did and also cleaned up after the install. We love our new quartz counterop. I have to say too that everyone I spoke with was extremely professional and just genuinely pleasant to deal with.. thank you EcoStoneworks!!

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Stay away from them. When I got an estimate it was way to high and I referenced their Web-Site and their offers they where setup to be deceiving. When I told them they spent all the time trying to teach me about business and sales which lead me to understand how they would rip-you-off. Finally, I when I told them I will go somewhere else they harrassed me with emails and I had to report them. These are the type of people to stay away from.

1
★☆☆☆☆

Stay away from them. When I got an estimate it was way to high and I referenced their Web-Site and their offers they where setup to be deceiving. When I told them they spent all the time trying to teach me about business and sales which lead me to understand how they would rip-you-off. Finally, I when I told them I will go somewhere else they harrassed me with emails and I had to report them. These are the type of people to stay away from.

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I wish I had read these reviews before I got involved with Eco Stone Works in Amherst, NH. They left my job unfinished for months. Were completely untimely and customer service....they are the worst. We were actually told that we should do some of the cutting to help the installtion process.

I was actually yelled at by someone who sounded like they had a 5th grade education when explaining to them what was going on. They said I got a really good deal and it shouldn't matter to me how long it took to finish the job as I was "lucky" to have gotten that price. He also told me that there was nothing in the invoice that said a job had to be "complete" or "timely"...can you imagine this???

Yes, I was originally quoted a fair price, but for a job that was never finished and poorly installed. Not for what I ended up with. He told me basically that for he discounted price I was quoted that I need to just "deal" with it.

I really have to stress that if you are considering using them, unless you have a background in countertop installation and want to just buy the materials off of them. Save yourself the headache, rudeness and lack of professionalism and customer service and use another more reputable company that can deliver and install better product and service. I wish I never got involved with this company.

1
★☆☆☆☆

I wish I had read these reviews before I got involved with Eco Stone Works in Amherst, NH. They left my job unfinished for months. Were completely untimely and customer service....they are the worst. We were actually told that we should do some of the cutting to help the installtion process.

I was actually yelled at by someone who sounded like they had a 5th grade education when explaining to them what was going on. They said I got a really good deal and it shouldn't matter to me how long it took to finish the job as I was "lucky" to have gotten that price. He also told me that there was nothing in the invoice that said a job had to be "complete" or "timely"...can you imagine this???

Yes, I was originally quoted a fair price, but for a job that was never finished and poorly installed. Not for what I ended up with. He told me basically that for he discounted price I was quoted that I need to just "deal" with it.

I really have to stress that if you are considering using them, unless you have a background in countertop installation and want to just buy the materials off of them. Save yourself the headache, rudeness and lack of professionalism and customer service and use another more reputable company that can deliver and install better product and service. I wish I never got involved with this company.

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I can't believe the bad reviews that have been written about Eco Stoneworks. I had one of best experiences from start to finish. My countertop is so beautiful I can't wiat to show my friends and family. There are some people that just can't be satisfied but to anyone who is a real person I would recommend getting your countertop from Eco Stoneworks. Their the BEST IN THE BUSINESS!

5
★★★★★

I can't believe the bad reviews that have been written about Eco Stoneworks. I had one of best experiences from start to finish. My countertop is so beautiful I can't wiat to show my friends and family. There are some people that just can't be satisfied but to anyone who is a real person I would recommend getting your countertop from Eco Stoneworks. Their the BEST IN THE BUSINESS!

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I would love to write a great review however, honestly, I can not rave about the professionalism of the owners. I will say that they had the best price using 2 others, however customer service is not their strong suit. In summary, the countertops did not come in as promised in a timely manner. When the installers came, it was without the sink I ordered with them. I was told I would have to come pick it up myself if I wanted it then AND was asked at the same time to bring the remaining balance. They were extremely poor at returning phone calls. Installation was just OK as I did have to have them return for rough surfaces. Would I use them again? I don't believe I would. I don't believe you can or should fault on great customer service, especially when the only involvement is being the middle man, just to be competitive with the cost.

2
★★☆☆☆

I would love to write a great review however, honestly, I can not rave about the professionalism of the owners. I will say that they had the best price using 2 others, however customer service is not their strong suit. In summary, the countertops did not come in as promised in a timely manner. When the installers came, it was without the sink I ordered with them. I was told I would have to come pick it up myself if I wanted it then AND was asked at the same time to bring the remaining balance. They were extremely poor at returning phone calls. Installation was just OK as I did have to have them return for rough surfaces. Would I use them again? I don't believe I would. I don't believe you can or should fault on great customer service, especially when the only involvement is being the middle man, just to be competitive with the cost.

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Granite looks great.

However, they did break my plumbing, delay without to two days later, then show up late that day. Showed up short a man, which led to one blowing out his back. Asked me to help carry it later, which I did.

If I could do it again, I would pay the extra 5% somewhere else to not deal with the Headaches.

1
★☆☆☆☆

Granite looks great.

However, they did break my plumbing, delay without to two days later, then show up late that day. Showed up short a man, which led to one blowing out his back. Asked me to help carry it later, which I did.

If I could do it again, I would pay the extra 5% somewhere else to not deal with the Headaches.

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Just finished my kitchen and the ranite is fantastic!!! Trust me I shopped around and these guys gave me the best price. Sent an email for a quote and got a response and quote within an hour. Job was done and completed as promised. When the guy came to template, he suggested laying the ranite out differently----he was right. It looks great and was installed in less than a week

5
★★★★★

Just finished my kitchen and the ranite is fantastic!!! Trust me I shopped around and these guys gave me the best price. Sent an email for a quote and got a response and quote within an hour. Job was done and completed as promised. When the guy came to template, he suggested laying the ranite out differently----he was right. It looks great and was installed in less than a week

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