Outback Kayak Co

★★★☆☆
  • 10 Lumber Yard Dr

    Lincoln, NH 03251

    Map & Directions
  • 603-745-2224

About Outback Kayak Co

Hours
Daily 9am-5pm
3.0 2
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I organized a snowmobile outing with 7 other friends, using BuyWIthMe vouchers (note that the deal was 2 for 1, but all wanted to drive alone, so in the end it came only ca. $10 cheaper, total of almost $700 for 8 people). The first emails I exchanged with OBK were quite ok, they replied promptly. But when I enquired about their availability for a particular day, without wanting to give them the voucher numbers (just playing safe), they started being rude. It went downhill from there, even if I was always polite. They were very rude. It improved in the couple of calls we had though, so I was hoping all would go fine.

We left Boston early in the morning (Sat) and were scheduled for 4p. Our ETA was 12.30p. I got a call at 10a - a polite one - inquiring about the possibility to start earlier. "2 pm, ok, I'll discuss with the group." As I called back to confirm, Kelly says in a very rude and cold way "No, 12." I explained I couldn't make it there so early, she said that then she's reschedule us for another day - the issue was a light rain, that we could bear using our raincoats. I said she couldn't do it, "Yes I can." - And she adopted an shockingly rude and aggressive attitude, that I tried not to follow. She hang up on me, after many moments of deep silent and a couple rude and short replies from her side . I called again and simply stated that we'd be there at 2p because we couldn't make it earlier. Besides, she lied about the distance between Lincoln and the camp (13 mi, NOT 33), to makes us get there earlier, I suppose. She was lucky that she wasn't at the camp, because I do not tolerate such behavior and was more than willing to confront her with that, after the ride, of course. ;)

The guides were great, though! Jason was awesome and we had a great time thanks to him.

But RUN from this company. That Kelly is an incredibly rude, unprofessional, insensate, thick and all other negative adjectives - not to mention the b word - that I have ever dealt with.

1
★☆☆☆☆

I organized a snowmobile outing with 7 other friends, using BuyWIthMe vouchers (note that the deal was 2 for 1, but all wanted to drive alone, so in the end it came only ca. $10 cheaper, total of almost $700 for 8 people). The first emails I exchanged with OBK were quite ok, they replied promptly. But when I enquired about their availability for a particular day, without wanting to give them the voucher numbers (just playing safe), they started being rude. It went downhill from there, even if I was always polite. They were very rude. It improved in the couple of calls we had though, so I was hoping all would go fine.

We left Boston early in the morning (Sat) and were scheduled for 4p. Our ETA was 12.30p. I got a call at 10a - a polite one - inquiring about the possibility to start earlier. "2 pm, ok, I'll discuss with the group." As I called back to confirm, Kelly says in a very rude and cold way "No, 12." I explained I couldn't make it there so early, she said that then she's reschedule us for another day - the issue was a light rain, that we could bear using our raincoats. I said she couldn't do it, "Yes I can." - And she adopted an shockingly rude and aggressive attitude, that I tried not to follow. She hang up on me, after many moments of deep silent and a couple rude and short replies from her side . I called again and simply stated that we'd be there at 2p because we couldn't make it earlier. Besides, she lied about the distance between Lincoln and the camp (13 mi, NOT 33), to makes us get there earlier, I suppose. She was lucky that she wasn't at the camp, because I do not tolerate such behavior and was more than willing to confront her with that, after the ride, of course. ;)

The guides were great, though! Jason was awesome and we had a great time thanks to him.

But RUN from this company. That Kelly is an incredibly rude, unprofessional, insensate, thick and all other negative adjectives - not to mention the b word - that I have ever dealt with.

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I took my family of 4 on vacation to Lincoln, NH and we went ATVing with Out Back Kayak. It was AWESOME! We took the 1 hour trip and my two sons (13&15) were able to ride their own ATV! This was very exciting because when we went on vacation in Hawaii they had to be 16. They did spectacular and our guided gave a great overview of the ATVs especially to the kids because they were new at it. We had a great time and can't wait to go back next year when we return to vacation!

Thanks! You guys were the highlight of our trip!!

Andy

5
★★★★★

I took my family of 4 on vacation to Lincoln, NH and we went ATVing with Out Back Kayak. It was AWESOME! We took the 1 hour trip and my two sons (13&15) were able to ride their own ATV! This was very exciting because when we went on vacation in Hawaii they had to be 16. They did spectacular and our guided gave a great overview of the ATVs especially to the kids because they were new at it. We had a great time and can't wait to go back next year when we return to vacation!

Thanks! You guys were the highlight of our trip!!

Andy

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