Rainbow Garage Inc

★★★☆☆

About Rainbow Garage Inc

Automotive

Automotive
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Total Theives - they take advantage of customers who are forced to accept their srvices by Polcie Depts

My Van was towed 14 miles shortly after Midnight on 9/11/10 from Londonderry becasue of a stop by Police - Rainbow charged $185 for their towing charge, minimum 2 hours they say, then they added $66.50 for mileage, $50 for having to come in to get the money (cash only) and release the vehicle, which they called a Gate Charge on their slip, $75 for a vehicle storage on a vehcile they had for less than 10 hours, and $20 for filling out the two Raod Service slip, which actually is nothing mroe than them providing you a receipt.

First, if you charge a minimum flat rate towing charge by hourly rate, you can't charge for mileage on top of that. Second charging $50 for having to go to work to collect the money? Have never paid a storage fee with any company who did not have any vehicle for more than 24 hours. And charging $20 to fill out their tow slip receipt?

I understand the $185 minimum charge, and the $20 fee for coming in on a sunday to release the vehicle but the rest is just pure gouging. A search of the internet indicates this firm is notorious for such things. The fact that the Police use them as an authorized towing service is something that should be stopped. I have filed a formal complaint with the Consumer Protection Div of the AG's office

1
★☆☆☆☆

Total Theives - they take advantage of customers who are forced to accept their srvices by Polcie Depts

My Van was towed 14 miles shortly after Midnight on 9/11/10 from Londonderry becasue of a stop by Police - Rainbow charged $185 for their towing charge, minimum 2 hours they say, then they added $66.50 for mileage, $50 for having to come in to get the money (cash only) and release the vehicle, which they called a Gate Charge on their slip, $75 for a vehicle storage on a vehcile they had for less than 10 hours, and $20 for filling out the two Raod Service slip, which actually is nothing mroe than them providing you a receipt.

First, if you charge a minimum flat rate towing charge by hourly rate, you can't charge for mileage on top of that. Second charging $50 for having to go to work to collect the money? Have never paid a storage fee with any company who did not have any vehicle for more than 24 hours. And charging $20 to fill out their tow slip receipt?

I understand the $185 minimum charge, and the $20 fee for coming in on a sunday to release the vehicle but the rest is just pure gouging. A search of the internet indicates this firm is notorious for such things. The fact that the Police use them as an authorized towing service is something that should be stopped. I have filed a formal complaint with the Consumer Protection Div of the AG's office

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If its got 4 wheels and it has problems, these guy will make sure it is fixed and you'll be safe. Rich and the guy at rainbow garage are fast and make sure they fix it right. I will not bring my truck and wife's car anywhere else. Thanks for being my garage and good luck to guys in 2010.

5
★★★★★

If its got 4 wheels and it has problems, these guy will make sure it is fixed and you'll be safe. Rich and the guy at rainbow garage are fast and make sure they fix it right. I will not bring my truck and wife's car anywhere else. Thanks for being my garage and good luck to guys in 2010.

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