New Hampshire Federal Credit Union

★★★☆☆
  • 70 Airport Rd

    Concord, NH 03301

    Map & Directions
  • 603-224-7731

About New Hampshire Federal Credit Union

Categories
Hours
Mon-Fri 8am-5pm

Finance

Finance
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2.5 2
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I had been a customer of NHFCU for many years and would have recommended them highly, until the day that my house burned down and my relationship with them ended abruptly and bitterly. Per my mortgage agreement, the insurance money for my home equity loan was to be held in an escrow account until the reconstruction was completed. For a second mortgage, it is pretty normal to just let the main mortgage holder handle that, as it would be redundant to have both banks doing inspections and dispersing the money in little increments. I sat down with the branch manager and worked that all out, and he was the one who actually mailed it all off to Wells Fargo. Shortly thereafter, their credit department went to war with me, declared my loan to be in default, made me deal with their lawyer, tried to block me from contacting their board of directors, and froze the assets in my checking and savings accounts. All this despite a near-perfect credit rating and no issue about my payment history. Needless to say, I immediately moved to a different credit union. They wouldn??t back down until I got the banking commission after them, and I never got an apology from the bank. I am still very angry about this incident.

1
★☆☆☆☆

I had been a customer of NHFCU for many years and would have recommended them highly, until the day that my house burned down and my relationship with them ended abruptly and bitterly. Per my mortgage agreement, the insurance money for my home equity loan was to be held in an escrow account until the reconstruction was completed. For a second mortgage, it is pretty normal to just let the main mortgage holder handle that, as it would be redundant to have both banks doing inspections and dispersing the money in little increments. I sat down with the branch manager and worked that all out, and he was the one who actually mailed it all off to Wells Fargo. Shortly thereafter, their credit department went to war with me, declared my loan to be in default, made me deal with their lawyer, tried to block me from contacting their board of directors, and froze the assets in my checking and savings accounts. All this despite a near-perfect credit rating and no issue about my payment history. Needless to say, I immediately moved to a different credit union. They wouldn??t back down until I got the banking commission after them, and I never got an apology from the bank. I am still very angry about this incident.

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I have been with the credit union for over 25 years. I would not bank any where else. It is a friendly place, professional and courteous. I never feel rushed or hurried.
They offer automatic deposit services. Interest rates are great for auto loans. They offer debit / credit cards, which you can use in most stores and automatic teller machines.
There is a large parking lot with access to two main roads.

4
★★★★☆

I have been with the credit union for over 25 years. I would not bank any where else. It is a friendly place, professional and courteous. I never feel rushed or hurried.
They offer automatic deposit services. Interest rates are great for auto loans. They offer debit / credit cards, which you can use in most stores and automatic teller machines.
There is a large parking lot with access to two main roads.

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