Hannoush Jewelers

★★☆☆☆

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I am writing to inform you of my very unpleasant experience with Hannoush Jewelers of Nashua NH. In early September 2008 my Fianc and I went into Hannoush to purchase our wedding bands. We both found of bands and we informed that my band would be sized and ready in a matter of days for pickup. My Fianc was purchasing a Tungsten steel band that was not in stock but could be ordered in his size. Due to the fact the wedding was only 10 days away we were told we could purchase the ring in a bigger size because they had it available and we could place an order for the same ring in his size. I was given a date for pick up of October 3, 2008. I returned the following week to pick up my band and was advised that my Fianc??s band would not be in until October 6, 2008 and I would receive a call when it was ready.

After purchasing our bands through Hannoush I raved about the great customer service we received while buying our rings and even referred a few of my engaged friends to Hannoush to purchase their wedding bands. During a visit to purchase wedding bands my dear friends checked the status of my husband??s band and were advised the ring was not in yet and I would received a call when it was, this was mid October.

On October 29, 2008 at noon I contacted Hannoush to check the status of the band. The man who checked on it said it appeared as thought this order ??fell through the cracks? and he would have someone call me back with a status. This same evening my husband arrived home and advised he received a voice mail from a man at Hannoush Jewelers. I promptly called back at 7:30 pm and was told that the store manager Chris Synder would call the manufacturer tomorrow and call me back. I was puzzled by this because over 7 hours had gone by and no one thought to do this when I first contacted the store? On the afternoon of October 30, 2008 @ 4:45 pm Chris Synder called me back and advised me of the issues Hannoush was having with this particular manufacturer. Unfortunately I did not buy the ring directly from them I purchased the ring from Hannoush and as a consumer I expected a little more than just passing the buck. Hannoush had over a month to contact me and let me know that this ring was on back order and request my patience. Mr. Synder then informed me this ring may be in by Saturday Novemeber 1st and he would call me back on Friday October 31, 2008 to let me know either way. I once again explained that the majority of my frustration was due to the lack of communication from Hannoush Jewelers. On Monday November 4, 2008 I called back to speak with Chris Synder but he was not available. Chris did not contact me on Friday October 31, 2008 nor did he contact me on Saturday, Sunday or Monday.

On an ending note a recent conversation with my friends that I referred to Hannoush resulted in additional outrage towards this store. My friend advised me she was told by the saleswoman that the delay on rings is isolated to the style of Tungsten steel and that she has called me several times to discuss this matter. This is incorrect; I have never received one phone call from anyone at Hannoush without first calling and having to wait for a call back. The last time I was told I would receive a call it was never done.

1
★☆☆☆☆

I am writing to inform you of my very unpleasant experience with Hannoush Jewelers of Nashua NH. In early September 2008 my Fianc and I went into Hannoush to purchase our wedding bands. We both found of bands and we informed that my band would be sized and ready in a matter of days for pickup. My Fianc was purchasing a Tungsten steel band that was not in stock but could be ordered in his size. Due to the fact the wedding was only 10 days away we were told we could purchase the ring in a bigger size because they had it available and we could place an order for the same ring in his size. I was given a date for pick up of October 3, 2008. I returned the following week to pick up my band and was advised that my Fianc??s band would not be in until October 6, 2008 and I would receive a call when it was ready.

After purchasing our bands through Hannoush I raved about the great customer service we received while buying our rings and even referred a few of my engaged friends to Hannoush to purchase their wedding bands. During a visit to purchase wedding bands my dear friends checked the status of my husband??s band and were advised the ring was not in yet and I would received a call when it was, this was mid October.

On October 29, 2008 at noon I contacted Hannoush to check the status of the band. The man who checked on it said it appeared as thought this order ??fell through the cracks? and he would have someone call me back with a status. This same evening my husband arrived home and advised he received a voice mail from a man at Hannoush Jewelers. I promptly called back at 7:30 pm and was told that the store manager Chris Synder would call the manufacturer tomorrow and call me back. I was puzzled by this because over 7 hours had gone by and no one thought to do this when I first contacted the store? On the afternoon of October 30, 2008 @ 4:45 pm Chris Synder called me back and advised me of the issues Hannoush was having with this particular manufacturer. Unfortunately I did not buy the ring directly from them I purchased the ring from Hannoush and as a consumer I expected a little more than just passing the buck. Hannoush had over a month to contact me and let me know that this ring was on back order and request my patience. Mr. Synder then informed me this ring may be in by Saturday Novemeber 1st and he would call me back on Friday October 31, 2008 to let me know either way. I once again explained that the majority of my frustration was due to the lack of communication from Hannoush Jewelers. On Monday November 4, 2008 I called back to speak with Chris Synder but he was not available. Chris did not contact me on Friday October 31, 2008 nor did he contact me on Saturday, Sunday or Monday.

On an ending note a recent conversation with my friends that I referred to Hannoush resulted in additional outrage towards this store. My friend advised me she was told by the saleswoman that the delay on rings is isolated to the style of Tungsten steel and that she has called me several times to discuss this matter. This is incorrect; I have never received one phone call from anyone at Hannoush without first calling and having to wait for a call back. The last time I was told I would receive a call it was never done.

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Recently my husband and I ventured out (with 1 of 2 kids in tote)to see about repair and /or replacement of our bridal jewelry. Due to my excessive weight gain my engagement ring and wedding band had to be cut off.

We had gone to the Pheasant Lane Mall thinking there would be an array of jewelers to shop/compare. (More reviews of other jewelers at the mall to come)

We were welcomed immediately but not pressured. The manager of that particular store works the sales floor and helped us. We told him what we were looking for and explained we had little to spend.

I wanted to change from the yellow gold setting to white gold and was shown a few settings that were within our means.

It was also explained to us that there were alternatives to purchasing a new setting. We could save a bundle by repair, resizing, and a chemical dip which would overlay the yellow gold with a white gold finish!

No-one we had spoken to before ever presented options, just tried to SELL!With our new found information we felt ready to make an informed decision. We chose to have my existing set repaired and refinished and saved a lot!

Very reasonably priced. Warm and welcoming regardless of ability to spend $$$. My youngest daughter is 2 and made some noise/spilled a snack on floor and it was all taken in stride!

They want repeat customers so they will take care of you! Go see!

PROS: Knowledgable staff, HONEST, reasonable pricing
CONS: Had to wait 5 days for return of my jewelry, turnover time

4
★★★★☆

Recently my husband and I ventured out (with 1 of 2 kids in tote)to see about repair and /or replacement of our bridal jewelry. Due to my excessive weight gain my engagement ring and wedding band had to be cut off.

We had gone to the Pheasant Lane Mall thinking there would be an array of jewelers to shop/compare. (More reviews of other jewelers at the mall to come)

We were welcomed immediately but not pressured. The manager of that particular store works the sales floor and helped us. We told him what we were looking for and explained we had little to spend.

I wanted to change from the yellow gold setting to white gold and was shown a few settings that were within our means.

It was also explained to us that there were alternatives to purchasing a new setting. We could save a bundle by repair, resizing, and a chemical dip which would overlay the yellow gold with a white gold finish!

No-one we had spoken to before ever presented options, just tried to SELL!With our new found information we felt ready to make an informed decision. We chose to have my existing set repaired and refinished and saved a lot!

Very reasonably priced. Warm and welcoming regardless of ability to spend $$$. My youngest daughter is 2 and made some noise/spilled a snack on floor and it was all taken in stride!

They want repeat customers so they will take care of you! Go see!

PROS: Knowledgable staff, HONEST, reasonable pricing
CONS: Had to wait 5 days for return of my jewelry, turnover time

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