Autex Mazda

★★★★☆
  • 94 Key Rd

    Keene, NH 03431

    Map & Directions
  • 603-352-4400

4.1 10
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Brenda S.
My experience with Autex Mazda of Keene, NH was great. Although we didn't purchase a Mazda the vehicle we did purchase was in excellent condition.
Our salesman Donald Class was great to work with. He is very friendly, knowledgable and easy to deal with. The vehicle was ready at the time he promised it would be.
The paperwork process was great, we were in and out within an hour. I can honestly say that has never happened before with any other dealership we have dealt with. I would recommend this dealership to everyone looking for a new or used vehicle.

5
★★★★★

Brenda S.
My experience with Autex Mazda of Keene, NH was great. Although we didn't purchase a Mazda the vehicle we did purchase was in excellent condition.
Our salesman Donald Class was great to work with. He is very friendly, knowledgable and easy to deal with. The vehicle was ready at the time he promised it would be.
The paperwork process was great, we were in and out within an hour. I can honestly say that has never happened before with any other dealership we have dealt with. I would recommend this dealership to everyone looking for a new or used vehicle.

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I'd been searching and researching cars for some time and had decided to try Autex as a last resort. My salesman, Donald Class' laid back approach was very helpful. I really appreciated his respectful attitude and the fact that he seemed to listen to my concerns and try to accommodate. Though I had no intention to buy immediately, I felt great about the deal they were offering (which had not been my experience thus far) and the Mazda service and product appeared to be one of the best I've found.
I'm still surprised to feel so good about what is generally a stressful experience! Donald made it a low-key, easy interaction!

5
★★★★★

I'd been searching and researching cars for some time and had decided to try Autex as a last resort. My salesman, Donald Class' laid back approach was very helpful. I really appreciated his respectful attitude and the fact that he seemed to listen to my concerns and try to accommodate. Though I had no intention to buy immediately, I felt great about the deal they were offering (which had not been my experience thus far) and the Mazda service and product appeared to be one of the best I've found.
I'm still surprised to feel so good about what is generally a stressful experience! Donald made it a low-key, easy interaction!

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Autex Mazda in Keene, NH, should post a sign outside their dealership, "Autex Mazda, The Way Buying a Car Should Be!" (Sorry..., but I stole the idea from the Maine state motto: "Maine, The Way Life Should Be."). Just yesterday, December 6th, 2014, I bought a brand new vehicle at Autex Mazda, a CX-5 Grand Touring, blue reflex mica. I was even the first person to ever test drive this particular vehicle - how cool is that!!?? My car buying experience here was just about perfect. They are even going to drive it down to Amherst, MA, and deliver it to me after they go to the Massachusetts DMV and my insurance company. Wow! I wish to thank Donald Class and Tim Machunsky for their excellent service and for making my car buying experience a very good one. In the past I have left dealerships feeling dirty - having dealt with unscrupulous sales managers who pounce as soon as they sense a weakness or an ambiguity. Not the case at Autex Mazda - I would highly recommend this dealership to anyone. Words of advice: Do your research. There really are only 3 things you need to know about buying a car: Research, Research, and Research. Use the Internet and the many resources you can easily access online before going to a dealership In my opinion, some of the best resources are, AAA, USAA (military), Consumer Reports, True Car, Edmunds.com, Cars.com, Kelly Blue Book, NADA, CarsDirect.com. If you use these resources and do your homework you will more than likely have a much better buying experience because, "Knowledge is Power!" You will not waste your time or their time - and they greatly appreciate that! You will know what you want, but MOST importantly, you will know what price you should pay for it. There is a reasonable price which is fair for you and fair for them. Remember: they need to make a reasonable profit and you need to feel you got a good deal and were not ripped off. Regardless of what I just said above, (and I believe you need to do all that stuff) its still important to size up their vibes when you arrive. If you want a Mazda - and who wouldn't? Autex Mazda is a wonderful place to buy one! Matthew Eichenlaub (stockroomcat@comcast.net)

5
★★★★★

Autex Mazda in Keene, NH, should post a sign outside their dealership, "Autex Mazda, The Way Buying a Car Should Be!" (Sorry..., but I stole the idea from the Maine state motto: "Maine, The Way Life Should Be."). Just yesterday, December 6th, 2014, I bought a brand new vehicle at Autex Mazda, a CX-5 Grand Touring, blue reflex mica. I was even the first person to ever test drive this particular vehicle - how cool is that!!?? My car buying experience here was just about perfect. They are even going to drive it down to Amherst, MA, and deliver it to me after they go to the Massachusetts DMV and my insurance company. Wow! I wish to thank Donald Class and Tim Machunsky for their excellent service and for making my car buying experience a very good one. In the past I have left dealerships feeling dirty - having dealt with unscrupulous sales managers who pounce as soon as they sense a weakness or an ambiguity. Not the case at Autex Mazda - I would highly recommend this dealership to anyone. Words of advice: Do your research. There really are only 3 things you need to know about buying a car: Research, Research, and Research. Use the Internet and the many resources you can easily access online before going to a dealership In my opinion, some of the best resources are, AAA, USAA (military), Consumer Reports, True Car, Edmunds.com, Cars.com, Kelly Blue Book, NADA, CarsDirect.com. If you use these resources and do your homework you will more than likely have a much better buying experience because, "Knowledge is Power!" You will not waste your time or their time - and they greatly appreciate that! You will know what you want, but MOST importantly, you will know what price you should pay for it. There is a reasonable price which is fair for you and fair for them. Remember: they need to make a reasonable profit and you need to feel you got a good deal and were not ripped off. Regardless of what I just said above, (and I believe you need to do all that stuff) its still important to size up their vibes when you arrive. If you want a Mazda - and who wouldn't? Autex Mazda is a wonderful place to buy one! Matthew Eichenlaub (stockroomcat@comcast.net)

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I'm never the type to come on websites and rave about a company, but Autex in Keene is GREAT!!! Best customer service I've ever had! The sales people were incredibly helpful all the way - proving the stereotypes of a car salesman dead wrong with every step! And I made it out of the building with a lot more money left in my pocket than I had ever expected. Autex in Keene is a must see if you're looking for the best.

5
★★★★★

I'm never the type to come on websites and rave about a company, but Autex in Keene is GREAT!!! Best customer service I've ever had! The sales people were incredibly helpful all the way - proving the stereotypes of a car salesman dead wrong with every step! And I made it out of the building with a lot more money left in my pocket than I had ever expected. Autex in Keene is a must see if you're looking for the best.

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By far, the most RUDE people I have ever dealt with in my life. I spoke to both the manager and some other sales associate and neither would give me any information about the car, even when I was coming from 2 hours away! I asked the sales associate on the phone if she could tell me about the car, and if she couldn't, put me through to someone who could and she replied, "I cannot tell you anything about the car and if you speak to anyone else in the shop about the car, you are no longer my customer and will no longer talk to you about the car." These people are solely commission based and do not care about helping you, they only care about helping themselves. And get this, I asked if they do simple safety checks so I feel good about driving away in it and she said, "No, you can go pay $25 and get it done at Mitas next door..." I thought all places get mixed reviews so I gave this place a shot. DON'T WASTE YOUR TIME.

1
★☆☆☆☆

By far, the most RUDE people I have ever dealt with in my life. I spoke to both the manager and some other sales associate and neither would give me any information about the car, even when I was coming from 2 hours away! I asked the sales associate on the phone if she could tell me about the car, and if she couldn't, put me through to someone who could and she replied, "I cannot tell you anything about the car and if you speak to anyone else in the shop about the car, you are no longer my customer and will no longer talk to you about the car." These people are solely commission based and do not care about helping you, they only care about helping themselves. And get this, I asked if they do simple safety checks so I feel good about driving away in it and she said, "No, you can go pay $25 and get it done at Mitas next door..." I thought all places get mixed reviews so I gave this place a shot. DON'T WASTE YOUR TIME.

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Autex is Great!!!! I got my walmart gift card also and I am thankful I did as well even though it was only $5.00 It was more than I had when I walked in there and the fact that that other person is complaining that they got 5.00 for doing nothing but showing up seem ungrateful. Even though I was not in the market to buy a car this time I found that everyone there was very friendly and attentive. And can not wait until I need to replace my car with Autex Mazda!!!!!

5
★★★★★

Autex is Great!!!! I got my walmart gift card also and I am thankful I did as well even though it was only $5.00 It was more than I had when I walked in there and the fact that that other person is complaining that they got 5.00 for doing nothing but showing up seem ungrateful. Even though I was not in the market to buy a car this time I found that everyone there was very friendly and attentive. And can not wait until I need to replace my car with Autex Mazda!!!!!

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I received one of those flyers with a key on it. I didn't win the car but did win a Walmart gift certificate. I was told that they didn't have any but to come in another day to get it. I returned the next day and was told the same thing. Of course I did take the time to talk to a salesman and looked at a few vehicles. I didn't receive a fair trade in value for my SUV. On Friday I called the sales dept. to ask when they get in more gift cards to set one aside for me and that's when I was told that they only gave them out to the first 250 people. Nice they put that on the flyer in which they didn't! I'm very thankful that they helped me choose where to buy my next vehicle...THEIR COMPETITION!

Update, I received an email stating that they are sorry for the inconvenience and got in more cards and have set one aside for me. I went to pick it up and asked how much it's worth and I was told it can be from 5.00 to 250.00 but I'd have to go to Walmart to find out. I went over and found out the stinkin card is only worth 5.00. I bet I spent that in gas just to go get it! CHEAP!!! Again I'm glad I won't be buying a vehicle from them.

1
★☆☆☆☆

I received one of those flyers with a key on it. I didn't win the car but did win a Walmart gift certificate. I was told that they didn't have any but to come in another day to get it. I returned the next day and was told the same thing. Of course I did take the time to talk to a salesman and looked at a few vehicles. I didn't receive a fair trade in value for my SUV. On Friday I called the sales dept. to ask when they get in more gift cards to set one aside for me and that's when I was told that they only gave them out to the first 250 people. Nice they put that on the flyer in which they didn't! I'm very thankful that they helped me choose where to buy my next vehicle...THEIR COMPETITION!

Update, I received an email stating that they are sorry for the inconvenience and got in more cards and have set one aside for me. I went to pick it up and asked how much it's worth and I was told it can be from 5.00 to 250.00 but I'd have to go to Walmart to find out. I went over and found out the stinkin card is only worth 5.00. I bet I spent that in gas just to go get it! CHEAP!!! Again I'm glad I won't be buying a vehicle from them.

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The service department provided excellent service. I have used Autex more than once for car repair as well has annual inspection. I get right in and the vehicle is ready when they promised.

5
★★★★★

The service department provided excellent service. I have used Autex more than once for car repair as well has annual inspection. I get right in and the vehicle is ready when they promised.

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I have owned both a Mazda MPV minivan and a 626 sedan. I absolutely loved both of those vehicles and would recommend them to anyone! They were also reasonably priced with an excellent safety rating.

4
★★★★☆

I have owned both a Mazda MPV minivan and a 626 sedan. I absolutely loved both of those vehicles and would recommend them to anyone! They were also reasonably priced with an excellent safety rating.

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The Autex service department has the friendliest and most helpful staff of any garage I have visited. They always fit me in under an emergancy and are alway willing to give me a ride or loaner car.

5
★★★★★

The Autex service department has the friendliest and most helpful staff of any garage I have visited. They always fit me in under an emergancy and are alway willing to give me a ride or loaner car.

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